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Can't access my email account

I no longer have service with at&t and I don't know my account number and I'm unable to log in to my [email scrubbed] account Can someone help me please?

Questions

336

1

0

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Closed

Fraud

I'm being billed for an account I never made

Questions

2.3K

75

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Unable to sign into my account due to someone stealing old device

Someone stole my Apple iPhone 7 plus so I bought a new device and in order to transfer my account to a new one I have to be able to sign into my account but I'm unable to I can't talk to a person for some reason probably because I can't sign into my account and this isn't helpful to me at all. All I

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31

3

0

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Prepaid to postpaid what do I need to bring?

I am looking to go from a prepaid account (3 phones, all paid for/unlocked) to postpaid. I know I have to go to a corporate store, which is no problem, but I do not know what I have to bring with me.  Do I just need to bring the phone numbers?  The phones themselves?  The people (oh

Questions

91

5

0

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Find a lost phone

My girlfriend lost her phone. We don't have an account together. Is it possible to find her device using my phone?

Questions

52

1

0

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Change voicemail pin

Not visual voice mail. Supposedly I have a voice mail somewhere else. I have had my service since 1996. I DO NOT remember this passcode.

Questions

45

1

0

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Adding a line for a user currently on T-Mobile

Hello there, I am trying to add an additional user to my prepaid account but when I try to do so, I keep getting a 'Subscriber is not valid' error. I am thinking the number must be ported over but I am unsure how to go about doing that.  The number is attached to a T-Mobile account that is NOT

Questions

13

1

0

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Phone number not showing up

Why would a missed call that showed up on my phone call log not show up in my account details on my Att detailed usage history? The phone was on and I could see the number pop up when it was calling on my phone screen (I just didn’t answer).

Questions

53

2

0

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I don't know my login information

My phone was stolen and I don't know my login information. How do I log into my account?

Questions

103

2

0

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how to get account info after being removed from a family plan

My line have been removed from a family plan before I successfully transfer my number to another carrier. Now my number is out of service. How could I get my own account number, PIN and Bill info for porting my number?

Questions

44

2

0

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Hacked account

Just got an email that my account is no longer associated with my email address and phone number. I just paid in full yesterday. And now my service does not work. I need immediate help. Your website says 24/7 help but when I call they say you're closed at 9pm.

Questions

617

3

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Print call and text logs from AT&T app from iphone

I was wondering if there’s an easy solution for printing out call and text logs off of an iPhone!? Says “print” at the top right corner but it does nothing. Tried the download as well and nothing! Thank u for your heop

Questions

53

1

0

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Transferring Billing Responsibility and current monthly credits

We have an Unlimited Starter plan with 4 lines. I want to make my wife the owner so we can use her teacher discount.  She is a member of the current plan.  We all have installment credit promos applying to devices purchased under the plan.  Will we be able to keep these credits when

Questions

315

3

0

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Account Overview Displays Wrong Device Can't File Insurance Claim!!

When I go to my account overview then manage devices it shows I have a Samsung phone. So, when I went to file my insurance claim they said I was not using the iphone and could not file the claim. However, I was using the Samsung for a few days since my iPhone fell in water but my ATT account clearly

Questions

1.3K

2

0

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Account is in daughters name I’m mom and use one of the lines can I get removed from the account?

The ATT account apparently was put in my daughters name, there are 4 lines that are all currently being used. Can I be removed from the account as long as it’s paid in full and my phone is completely paid for? Do I need permission from the account holder to remove my line and is there a way to make

Questions

73

2

0

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Hoping to get a payment extension

I do not have enough funds in my account to successfully accommodate the auto draft amount for my pre paid service today. Ample funds will be in my account this coming Friday though. Is it possible to get a payment extension that can occur on September 30th, instead of today? I've never missed a pay

Questions

307

2

0

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Serious answers and responses only, PLEASE!!

My mother recently gave me her old phone and I factory reset it completely without thinking and now it's saying since it was reset that now it needs her email that was previously synced to the device and she can't remember the email nor password used, what can I do to get into this phone and be able

Questions

240

3

0

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ROOT ACCESS ERROR

What is this and how do I fix it?

Questions

130

1

0

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Port out numbers

I have been trying to get in touch with somebody for a week now about the mistake that AT&T‘a loyalty/advance billing department made when they turned off my phones. I’ve been trying to get the numbers ported out but now they’re telling me that due to their mistake I’m gonna have to pay out a lo

Questions

275

6

0

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ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

148

7

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