I need to send in my old iPhone in exchange for the new one I received since it was through insurance. I lost the trade in information and packaging. Where do I send it?

The phone didn't recognize my code and now I can't do anything beyond turning it on. This is the second att phone I've gotten in 2-3 weeks yet have only had use of 1 for a few hours. I don't think I'm going to be happy in my recent change of providers

My mother recently gave me her old phone and I factory reset it completely without thinking and now it's saying since it was reset that now it needs her email that was previously synced to the device and she can't remember the email nor password used, what can I do to get into this phone and be able

I have spend over 9, yes 9, hours on the phone with ATT land line "customer support" (which doesn't seem to exist). I already have an online ID with my Direct TV account on it.  I have tried 74 times to add my new home phone number to my online account.  When I type in my phone number and

I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is- "For anyone reading this in March 2022... For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at t

Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho

When logging in to my laptop, I am prompted to verify my personal information. When I enter that data, it says that it cannot verify my information and then lets me in to my mail. After several logins, it then sends a CARE CODE 205.2 message, asking me to reset my password. Throughout the entire t

I no longer have service with at&t and I don't know my account number and I'm unable to log in to my [email scrubbed] account Can someone help me please?

I have a unlimited prepaid plan with att. I added 5gs of Hotspot to my plan 3days ago. The first day worked great. Now when I try to connect a device it says connected with no internet. I have a perfect 5g signal on my main phone....the internet is working fine. But not my Hotspot. I have reset the

Plan to add a phone to my existing family acct. Is it better to do this online or at a store?

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Hello, There are no fields to input a non-USA-formatted address when placing an order for prepaid data coverage and a new SIM card to be shipped while abroad. Any suggestions as to how to navigate this issue and continue to set up a pre-paid account? 

I'm being billed for an account I never made

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Someone stole my Apple iPhone 7 plus so I bought a new device and in order to transfer my account to a new one I have to be able to sign into my account but I'm unable to I can't talk to a person for some reason probably because I can't sign into my account and this isn't helpful to me at all. All I

Not visual voice mail. Supposedly I have a voice mail somewhere else. I have had my service since 1996. I DO NOT remember this passcode.

I’m new to att and got an email giving a bill estimate that includes about $122 in taxes and fees. Is there anyone here who can tell me what they pay in taxes and fees every month for their service? As a reference we will have 4 lines in our account. Our bill would be almost $300 if those are the co

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I am needing to get my old phone records from 2016-present

I have bought iphone used from america locked and I can’t unlock it I’m not the first user  i don’t know the account of the first user and i cant reach him  i want to request to unlock it or know the payment plan  I have the imei code and the serial no and my icloud on it anythi