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Help from agent to move payment arrangement due today

I have seen some agents answer questions or help with accounts and I have a payment arrangement due today that I need to move or split up another way if possible and I don't want to lose service before I can get someone via phone when they open tomorrow. I waited on hold for almost 2 hours earlie

Questions

 • Wireless Billing

115

5

0

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secure key email subaccount

I have three email sub-accounts for family members. I've recently updated my email clients to use the new Oauth secure key for my primary email.  So editing my email clients is not the problem.  However, I cannot find a way to generate a key for these sub-accounts.  I can get to the

Questions

 • AT&T Internet Security

182

2

0

Accepted Solution

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Rewards card question

Hello,I want to become an AT&T customer and I will be signing for an internet and tv services.Checking the plans on the website they are offering me three rewards cards (100, 100, 200) if I sign this week.Are these reward cards like real cash that I can spend anywhere or they will be valid to sp

Questions

 • U-verse TV Account

77

2

Accepted Solution

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Latest version of myAT&T iOS app does not work

The latest version of the myAT&T app for iOS crashes continuously and does not work at all. I get the following error message every time I try to login: “Error - myAT&T is temporarily unavailable. We apologize for the inconvenience. Please try again later. (RESLGN0103)” I’ve tried uninstalli

Questions

 • Online Account Access

487

32

0

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Cannot Combine all AT&T accounts to one ID

From AT&T “Go to my account”, I selected - “Combine all your AT&T accounts to one ID” I was able to link one of my email subaccounts without any problem. When I try to link a second email subaccount, I keep getting the following message (for over 3 weeks now): "Sorry, but we can't combine [email

Questions

 • AT&T Internet Security

178

1

0

Accepted Solution

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How do I get a AT&T prepaid bill?

How do I get a AT&T prepaid bill?

Questions

 • Account & Usage

33

1

0

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ATT told me my phone was not locked so I moved service, but turns out it is locked and now I am stuck

I was ready to upgrade my iphone 6 to an 11. Been a customer with ATT for over a decade. Went to local store and bought the phone. They had a plan to give HBO Now, and with COVID lockdowns, seemed like a good idea. I opted for that plan. I wanted to pay in full, but the ATT rep said I had to financ

Questions

 • Wireless Account

178

9

0

Accepted Solution

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Releasing a number from a plan

Hello, I'm on a family plan. I pay for my service on monthly basis to the account holder. Recently I asked the account holder to release my number so that I have my own account. The account owner is refusing to do so. What can I do?

Questions

 • Wireless Account

697

2

0

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Cricket sim to ATT phone

If I put my cricket sim card in an ATT phone will I be in the cricket plan or will it make me switch over?

Questions

 • Other Phones & Devices

27

1

0

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My mom died about 4 months ago and i haven't been able to get off of the family plan she had my phone apart of

My mom passed about 4 months ago and I have been trying to close our family account with my phone my sisters and my mom's. I need to separate my account and I don't know if that's a possibility or not. my mom usually handled everything with our phones and I don't know how to proceed with removing my

Questions

 • Wireless Account

65

1

0

Accepted Solution

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Cancelling U-Verse Service

Hello - My husband and I are planning to cancel our U-verse service that includes (U-verse cable...not Direct TV) and Internet. I have looked everywhere on the 'myAT&T' mobile app and also gone to att.com/myatt  online.  The online account keeps trying to get me to merge my accounts,

Questions

 • U-verse TV Account

905

1

0

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I can't pay my bill because I can't access my internet account (fixed wireless). Please help.

I cannot change my fixed wireless internet account number. Which means, I cannot pay my bill. It's been due for days. When I try to login, it keeps sending me to a previous account I had before I upgraded. And technician took the previous equipment back to att for me. How can I access my new account

Questions

 • AT&T Internet Account

223

1

0

Accepted Solution

Official Solution

Property Damage from Fiber Install. Claims Numbers arent working

Please help. ATT recently came out to run Fiber lines in my neighborhood and damaged my property. I have tried calling all of the numbers listed on your site as well as customer service. How do I get my yard repaired? Please help!

Questions

 • AT&T Fiber Installation

886

7

0

Accepted Solution

Official Solution

How to cancel from outside U.S.

I am currently overseas, but unfortunately I cannot visit the U.S. because Covid-19 does not allow free international travel.I would like to cancel AT&T Wireless while I am outside the U.S., but the 800 number will not connect from outside the U.S.Does anyone know how I can cancel AT&T onlin

Questions

 • Wireless Account

371

6

0

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Official Solution

After porting our number, people in our local area with AT&T service can't call us

We ported our number (Land Line) away from AT&T on Dec.15th. We switched to a VoIP provider and now none of the people in our local area with AT&T service can call us.  AT&T said the issue was with the new carrier so we ported to another VoIP provider and we have the same results.&

Questions

 • AT&T Phone Account

164

3

0

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How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

 • Wireless Account

221

1

0

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AT&T cor df 3 charges

There are 3 pending charges from AT&T cor df, I do not have AT&T? I don’t know where the charges came from ? This happened on Sunday June 12 which seems odd?

Questions

 • Wireless Billing

632

6

0

Accepted Solution

Official Solution

Canceling my service?

I want to end my at&t service. My balance is at 0.00, I removed all of my information, and I removed autopay. Yesterday was the last day of my service, but I still have service?Does it end on its own? I read people saying something about a 60 day wait time? Does that mean I have 60 more days of serv

Questions

 • Account & Usage

100

1

0

Accepted Solution

Official Solution

Is this email spam for for real?

AT&T MAIL <[email scrubbed]> Sun, Nov 21 at 2:07 PM Mail UPDATE Dear User, This is to inform you that your email account has reached an Upgrade stage, Due to the fact that you are using our old version.   If you choose not to update your account on or before

Questions

 • AT&T Internet Security

866

3

0

Accepted Solution

Official Solution

Keep number for half an year

I left the US in Feb and may go back in Aug so I plan to keep my att number for half an year.AFAIK I will lost my number without payment for more than 60 days from my last balance expeiration.Does it mean that I need to pay $5 every 60 days to keep my number?I have $2 Daily Plan, and paid $5 on Feb

Questions

 • Account & Usage

36

2

0

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