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Do you have at least one valid contact phone number on your Digital Life account?

A valid phone number on your account allows us to contact you in the event an emergency is detected in your home.

Questions

1.1K

1

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How can I turn the ringtone off from a Name I have saved under several unwanted callers?

I Constantly get calls from the same Company but calling me with a different Number and Area Code sometimes several times a day at different hours also. I Do Not Want to use the Phone Call Blocker At&t has because I don't want to pay for it and it blocks All calls even Important calls I do want

Questions

35

2

0

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How do I cancel my ATT Prepaid account?

How do I cancel my account?

Questions

322

2

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0

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Closed

Outside US without access to my AT&T account but need to pay bills and retain number

Hello, I am currently outside the US and unable to access MY AT&T account online. I want to retain my number and pay all the due bills.I tried calling multiple times with another US number to +1.314.925.6925, however, I was never able to talk to a representative.Please help me pay my at&t bills and

Questions

65

3

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Time stamp on voicemail is off by 2 hours

My voicemail messages are time stamped 2 hours too early. It never changed when I moved to Florida (eastern time) from Colorado (mountain time).  Can someone help?

Questions

34

1

0

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Access previous backups on a S20fe

Is there a way to access a previous backup? Either in Samsung cloud or at&t backup?

Questions

35

2

0

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Releasing a subaccount

Can a subaccount be 'untied' from the main account to be used by the other person without affiliation to the main account that established it? Like husband and wife had an @sbcblobal.net account. Husband used the main email address, wife used a subaccount email address.  They divorce. 

Questions

48

1

0

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At&t account password

I jus activated my hotspot 3 days ago and was told that my at&t account password would be the last four digits of my phone number but when I try to login to on paygonline for at&t it doesn't work. When I try to select the option to send a confirmation code to my account via text, my hotspot

Questions

155

1

0

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ATT account locked, unable to log in

Hi, my email account has been locked for about a day due to too many failed login attempts. I can't login on any device, which is very problematic. What should I do now?

Questions

2.9K

6

0

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What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium

These are on my bill and an extra $40 for both of these services

Questions

3.6K

4

0

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Need my name removed from account asap!

How can I get my name removed from a shared account? Im the secondary owner I guess you’d call it, I’m no longer able to log into the account on the app but I have the account number, the primary owner has stolen my phone and has taken my email off of the account but will not remove my name from it.

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49

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Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID

I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by

Questions

133

4

0

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Second Phone Line Under A Different Name

My wife and I are on the same account. The account is under my name.  Whenever she receives text messages, the voice announces that there's a message for me (my name) instead of using her name.  Is there a way to have her phone number associated with her name even though I am the account

Questions

227

3

0

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Upgrade Android on unlocked AT&T Branded Phone with foreign Service Provider

I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is

Questions

60

5

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Transfering current GoPhone number to a Freedom Pop account.

I use this number for personal as well as business. I want to keep this number for simplicity sake and to assure transparency among clients. I found little reference to keeping/transferring numbers when searching MyATT and the internet. Thanks in advance for your guidance.  wkmatl

Questions

615

1

0

0

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I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

Questions

71

3

0

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I am a tourist who had ATT number for the last 2-3 months while in the US - how long can this go unused before the number is reassigned?

Per subject line- I have recently spent a few months stateside and am hoping to return in April/May - I have a US number from ATT prepaid and am hoping to keep the same number. I know back home here (New Zealand) if a number isnt used for a specific amount of time it is reassigned back into the pool

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35

1

0

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Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

579

3

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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

534

12

0

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The account has been disconnected/ how to connect outside the U.S.

I found my account can not be signed in and it asked me to connect Customer Service. But I am currently not in the U.S., is there any email address that I can access to AT&T Customer Service?   Thank you for reading and have a nice day. 

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682

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