
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I've had Gigabit internet for a couple of months with no issues. Fast download, fast upload, wonderful. (usually we were getting 600-800down/600up on our wired devices)Almost 2 weeks ago (June 6, 2018) we started having issues.Download speed has been slower than usual but still fine. Upload speed ha
Questions
•
AT&T Fiber Equipment
I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time: a free Apple TV 4k. To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i
Questions
•
AT&T Fiber Ordering
I tried to get a iPhone 6 Plus almost a year ago now, after I paid 171.91 cents to pick it up in the store. I get all the way to the store and the guy tells me I have to give him 500$!!! I didn't even have 300$! Ha! I asked that he cancel the order and service because it hasn't even been 24 hours an
Questions
•
Wireless Billing
When I signed up for AT&T Fiber 1Gbps internet through att.com, I was shown that the internet would be $70 plus taxes and fees, that the $99 installtion fee would be waived, and that the $7 equipment fee would be waived. The website said that the $70 rate was guaranteed for 2 years with 2 year contr
Questions
•
AT&T Fiber Account
Wrote a lot, but want to give the full story... On friday 31 March, I checked fiber availability on my new residence and it showed as it being available, which I was excited about. After speaking with 3 different reps (see side note) all three confirmed that Fiber was available at my new residenc
Questions
•
AT&T Fiber Ordering
Why does AT&T not honor pricing that is advertised? They told me on the phone that this price could not be showing up and I was wrong?
Questions
•
AT&T Fiber Ordering
Wrote a lot, but want to give the full story... On friday 31 March, I checked fiber availability on my new residence and it showed as it being available, which I was excited about. After speaking with 3 different reps (see side note) all three confirmed that Fiber was available at my new residenc
Questions
•
AT&T Fiber Installation
I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time: a free Apple TV 4k. To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i
Questions
•
AT&T Fiber Account
Hooked up 1000 Fiber today to replace my 300mb TW/Spectrum plan. I have not gotten over 400mb on a regular basis the entire day. Tried changing channels etc but even with ethernet cable hooked up it wouldn't break 650mb - and was all over the place even still. I was excited about fiber because I u
Questions
•
AT&T Internet Plans