
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Closed
I want to add a mesh wi-fi system which includes a router to my ATT Gateway. What adjustments do I have to make to my Gateway?
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I use little data -20 GB per month. What would be the speed of the iPhone 6s Plus as compared to cable internet (WAVE-Astound)? Thank you in advance for any suggestions or clarifications. SA
Questions
•
Account & Usage
Accepted Solution
Official Solution
Need some help connecting your Roku 4 to the internet? Not to worry, we have some helpful information below to get you started! Setting Up Wi-Fi Once you have gone through the language and remote setup, you will see a Connect to the Internet screen. Select Wireless (Wi
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I tried requesting a new gateway last year, but they said I was unable to get a BGW320. Has that changed yet? We’re now in 2022, and our household could really use Wi-Fi 6 for all of our devices. Please let me know if there’s a specific team at AT&T that I can contact.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
If you have blinking red lights on your router, please visit our Blinking Red Broadband article for more troubleshooting steps. If you stream or download, check out our Streaming Support article for tips to improve performance. It’s important to identify potential issues that
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Hi there! I'm planning on traveling to Australia/Oceania soon, and intending on getting an e-sim from a local cell provider. I'm new to this e-sims and Wi-fi calling, so have a few questions Would I need to remove my physical sim card from my phone while using the local e-sim? If not,
Questions
•
Network Coverage
Accepted Solution
Official Solution
Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I just purchased a Pixel 7 Pro, unlocked, where I live I am in a dead zone and reception is almost nil. I rely on wi-fi calling to make any calls in my apartment that doesn't drop out every minute. How long will it take for these new devices to be approved?
Questions
•
Device Features
Accepted Solution
Official Solution
Some AT&T Hot Spots have the option to adjust settings to improve your Wi-Fi range and band. This can help improve your MiFi experience. Note: Some mobile Hot Spots do not have the option to adjust Wi-Fi Band or Wi-fi Range due to system limitations of the device. Things T
Questions
•
Wearables
Accepted Solution
Official Solution
I currently have the AT&T Unlimited Elite Plan. What existing coverage is provided in The Bahamas on this plan?
Questions
•
Network Coverage
Accepted Solution
I am trying to connect a Logitech harmony hub to by Vizio TV. I am having some problems finding my TV device and I was advised by Logitech that I needed to have my TV on the 2.4 G connection. I can see that my TV is on the 5G network. I believe I can use Band Steering to move it to 2.4 but I don't s
Questions
•
U-verse TV Equipment
Accepted Solution
If setup for wifi calling would allow user to directly enter gps location for address, ALL issues will be solved, don't you think? It is a specs/coding thing. Handling of gps location is an old concept, so please update your apps, Please.
Questions
•
Device Features
Accepted Solution
I have blocked devices on my home wifi but still see activity from those devices. I have changed names and passwords to no avail. Any suggestions? My belief is neighbors more tech savvy than me...reinforces to me, wired is always better than wifi for security regardless of what a tech sales rep tel
Questions
•
AT&T Fiber Equipment
Accepted Solution
Hi, We have two wifi networks here at the house and both are apparently 5GHz networks. We also have a mesh network of hubs all over the place (my partner set them up). The baby monitor we just got only works on a 2.4GHz network. Is there ant way to change one of these to a 2.4GHz network?
Questions
•
AT&T Internet Equipment
Accepted Solution
I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav
Questions
•
AT&T Fiber Installation
Accepted Solution
my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!
Questions
•
AT&T Internet Equipment
the link to actually click and"get started" to set up wireless in the smart home manager does not work. other links (for example, to HBO Max) on the page work, but you are unable to click in to the "get started" link so I am stuck and can't move forward. Tried on two different mobile devices and I'm
Questions
•
Network Coverage
With AT&T ActiveArmor VPN active (listed as "Network" - "Safe Browsing" on the iOS app), calls cannot transfer from AT&T Wi-Fi calling to the cellular network and the device takes 60-120 seconds to be able to connect to a cellular tower for any purpose after leaving a wifi connection. All ca
Questions
•
Network Coverage
Is there Wi-Fi on an LGB 470? How do I connect an LGB 470 gophone that is offline to AT&T.com for multi-line discount?
Questions
•
Android
A few days ago our wifi suddenly stopped working across all devices. After my mother spoke with support she was able to get only her laptop to work through the Ethernet cord she had attached which is odd because my PS4 was also attached via Ethernet and would not work. So the next day we were sent a
Questions
•
AT&T Fiber Equipment