
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
We just added Unlimited Premium w-50GB mobile hotspot on ONE line because we’re in a rural area deemed “unserviceable” for home Internet. Want to use this new mobile hotspot to power an iPad and doorcam. But I guess it’s not usable for the whole family unless my phone is in the vicinity? And mobile
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Gaming on a Hotspot Open NAT Type - How to Open UPnP If you are here, you are wondering how to open the NAT (network address translation) on your Hotspot. Unfortunately, most mobile Hotspots do not have the ability to open the NAT due to software limitations. Not to worry, we have a sol
Questions
•
Device Features
Accepted Solution
Official Solution
We had a cell outage in our area, so I tried to enable WI FI Calling and I got (and still get) an error that states that Wi Fi Calling is not able to activate due to our account type. (EDS0002 is the error that appears in parenthesis). I have an iPhone 7S that used to do wi fi calling before we sw
Questions
•
Account Features
Accepted Solution
Official Solution
In the Ford I can see my home network. It is asking me to either push a button on the router (don't see one) or enter a pin the FORD provides to rounter software to allow access. Is there a way to allow pin access to the ATT rounter (and not use the WiFi passwd)?
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I just switched over to fiber optic and I cut the cords and want to stream only. Do I still have to use an ATT Modem/Router or can I use my own now? Is there any down side or upside to either?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I just got phone yesterday Galaxy J3 6 WiFi dropping constantly. Do I need to change it in for different phone or is it fixable
Questions
•
Samsung
Accepted Solution
Official Solution
Many of us working from home, so I am a developer and I need to connect an IoT device to my network and I need to test connecting it to a network with no password. Please don't lecture me about security, I have been working in software for 20+ years. I only need a small window of time to perform thi
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?
Questions
•
Plans & Features
Accepted Solution
Official Solution
Our power went out in the middle of a thunderstorm and when it came back on Wi-Fi did not work. Rebooted the box and it is still not working. How do I fix this?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Frontier Fiber and Verizon Fiber internet are used in my property, Why is ATT fiber not available?
Questions
•
AT&T Fiber Ordering
Accepted Solution
Official Solution
Does anyone know if AT&T charges for stumbling upon one of those new "AT&T Wi-Fi Passpoint" enabled hotspots while traveling internationally? Zero of 3 AT&T agents knew. I travel internationally with my iPhone in airplane mode, cellular data off, Wi-Fi enabled, and Wi-Fi calling enabled. As long as
Questions
•
Network Coverage
Accepted Solution
Official Solution
Hello, I have a microcell to boost my signal. As 3G is going away, AT&T says to go to att.com/AcceptMyDevice to accept a free AT&T Cell Booster as supplies last. I've been trying to access the site for days from my phone and my laptop and it doesn't work. Recently sent a message to
Questions
•
AT&T Cell Booster
Accepted Solution
Official Solution
Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives
Questions
•
Android
Accepted Solution
Official Solution
I followed the instructions, unplug and remove battery then wait 10-15 minutes (actually 30-45 minutes) Install battery into new device plug into outlet and press On button and wait for signal lights. Plug in phone. I have a dial tone. Make test call. Get prerecorded message telling me this call is
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
Both laptops have print and file sharing enabled. USB hub is attached to one of the laptops & is shared but is not seen or accessible to the other laptop.
Questions
•
Device Features
Accepted Solution
Official Solution
Closed
Hello, In the front of a house near the drive way these are the AT&T communication boxes (3 of them). See the picture. Do these green AT&T communication boxes in front of the house radiate wireless frequencies ? What is the purpose of these boxes ? Are these supposed to provide some ki
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello I have currently internet 300 with a ATT router. I see it would be cheaper for me to upgrade to internet 1000 but I do not want people to come into my home during the coronavirus pandemic.Would I need a new installation if I upgrade or is my current router enough?
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I received an email that I have an appointment for Wednesday (1/6/21) for self installation of my wireless internet. It doesn't state explicitly if someone is going to be bringing it to me, or if I'm to receive a package. If someone is bringing it to me, do I need to be home for the entire du
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Turn your regular car into a Connected Car With Harman Spark, you can: Know where your car goes (GeoFences) Get the scoop on what is going on with your car (Virtual Mechanic) Set tow/ disturbance notifications (WatchIt) Turn your car into a Wi-Fi Hotspot Track your driving ha
Questions
•
Account Features