Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (871)

Relevance
Smart home manager

I have tried to sign in to this from day one and haven’t ever been able too…

Questions

47

2

0

Complaint number

Anyone know a direct number or email for complaints. Still do not have internet service and all I get is the standard “we are working on it” since 4/29.  

Questions

25

1

0

Intermittent Wi-Fi Calling

I use an iPhone 12ProMax running iOS 15.1.1. AT&T wireless network provides 1-2 bar service in this area, so I am typically on AT&T wi-fi calling. I am on AT&T fiber optic network, 1gbps service. AT&T modem/router configured in gateway mode with eero mesh system in bridge mode

Questions

185

2

0

WiFI Coverage

Hello! I upgraded my internet to the 1000Mbps but I have an issue with wifi coverage in my two story, 2800 sq ft house.  My gateway is the Arris NVG589, located in my master bedroom closet, which is in the back of the house on the second floor.  Needless to say my signal is extremely weak

Questions

74

2

0

Can't update address for wi-fi calling

I am trying to update my address on wi-fi calling, and I keep getting the message: To enable Wi-Fi Calling, we have to have a valid address. We can't find this address in the emergency 911 database and won't be able to enable Wi-Fi Calling. (GEO-0074-WS) I've tried entering it several differen

Questions

113

4

0

WiFi receiver unable to connect to WAP.

Have gateway & WAP from AT&T. Gateway working cause receiver connected to it directly is working fine. However, the WiFi receiver lost connection to WAP & is no longer able to reconnect. Have followed on-screen directions from AT&T to reboot WAP & then reboot receiver but always

Questions

139

1

0

Lies and Misinformation.

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

Questions

133

4

0

Modem completely reboots at exactly 12 AM everyday.

My modem has been rebooting itself everyday at EXACTLY 12 AM since the start of June. I really don't know why and I have no idea how to fix it, so if anyone has any helpful ideas by all means; I am open to any options. Please and thank you (My Modem's model is the 5268AC FXN)!!

Questions

387

1

0

ATT WiFi extenders red blinking lights

We have been using AT&T WiFi extenders for almost a year. This week the extenders have Red Blinking lights. Both of them. Took them out, placed them close to the Gateway router. Turned them on. Observed the Green blinking lights. Pressed WPS on Gateway and WPS on Extender. The green blinking lights

Questions

1.7K

1

0

connect wii to the internet

the modem/router i have is a BGW320, plus an access point (model is v2500). why can't my wii connect to the wifi? i keep getting the error code of 51330 on my wii whenever i try to connect. my password is correct.

Questions

391

2

0

Wifi not working again

This is the 2nd time I have had no wifi in my ***2019 Dodge Durango GT plus***. The first time I took to the dealer and they did an update. It worked for about a month, now it has been 3 weeks with no wifi again, dealer says my phone is no longer compatible and they have no idea how to fix it, yet I

Questions

678

2

0

Wi-Fi for my boat

I have a boat with a tv on it. We have AT&T hardware but we need a SIM card that works for marine. It needs to be able to give Wi-Fi to smartphones and fire stick for youtube tv. Can anyone help me with this? I can’t seem to find a SIM card with plans for marine.

Questions

60

1

0

Slower speeds with AT&T Fiber 1000 using TP-Link Mesh (Deco x55)

I have a setup with AT&T fiber 1000 and three Deco x55 access points. When connecting to the gateway itself, I'll get expected speeds around 600 mbps wirelessly. The three access points link into one another as the fiber connection is on one side of the house and not in the middle. I initially t

Questions

41

6

0

5g and LTE service is poor to none!

I switched over from T-mobile because when they took over Sprint and forced me to upgrade my phone and use 5g it was terrible. Unfortunately, I have the same bad service and even worse. I can’t even pull up websites and have them load completely. I use online video sessions every week and I need to

Questions

40

7

0

iPhone 14 Pro Max Lost/Stolen Blacklisted

I brought an iPhone intact box which is still inactive but it’s blacklisted by AT&T, What is the solution? Anyone help me please. US Block Status: Reported stolen by AT&T MOBILITYUS Block Date: 16 Nov 2022Blacklist Status: BlacklistedBlacklist Records: 1Blacklisted by:

Questions

18

1

0

Upload speed is less than 1mb but at&t app says its 20?

We have used at%t for awhile now, recently our upload speed dropped to 1mb, and even lower randomly, but on the at%t app it says the internet is fine, and when calling the bot they use to tell you about it says the same, I have restarted the gateway, I am wired with ethernet, We can't get in contact

Questions

504

20

Refund request for WiFi Extender

How do I request a refund for a WiFi Extender that was setup during a previous service call recently. The product does not make a difference and blinks red where it was installed.

Questions

1.7K

6

0

Wifi SSID is not shown on my laptop

Today I have installed AT&T fiber and run into the problem that my Laptop can't see AT&T Wifi SSID. The modem is BGW320-500, the laptop is Lenovo ThickPad P51. My iPhone can see AT&T modem's SSID, while my laptop can connect to Comcast modem in both 2.4GHz and 5.0GHz bands without any issue. It appe

Questions

905

2

my wifi won’t connect to my tv

every time i try to connect it tells me this i restarted my router restarted my tv so many times let it sit overnight and it still won’t let me 

Questions

34

1

0

Very slow browser loading speed.

When I try to use a browser on multiple devices over WiFi and hardwired, the page load speed is unbearably slow. I reboot my Arris BGW210-700 router often with only minimal results. I have Fiber 300 and get 300+ Mbps when I do a speed test, but have terrible results when I'm actually trying to use i

Questions

1.8K

2

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.