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I need to talk to someone higher than a supervisor or loyalty manager

(my complex has a contract with ATT so I have no choice but to have them for internet) I have been on the phone with ATT for 3 days straight trying to get my internet connected and i’ve been hung up on more times than i can count. They took 200 dollars from me than told me I can’t get internet. I’ve

Questions

57

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Netgear Nighthawk MR5100 mobile hot spot not connecting the the internet.

My AT&T Netgear Nighthawk MR5100 mobile hot spot not connecting the the internet. The WIFI is working and devices can connect to the Nighthawk MR5100.  But there is no internet connection.

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49

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Brother MFC-2700 continuously being "unrecognizable" by router

We had a new AT&T Fiber router installed at the end of July 2021. Up until about one month ago everything worked perfectly. Last month our Brother MFC-2700 wireless printer suddenly would not print. It was unrecognizable from all devices connected to WiFi (laptop, phones, & tablet). The prin

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232

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LG G8 won't call or receive calls after the update to G820UM40a

LG G8 won't call or receive calls after the update to G820UM40a...was working before...not after. WiFi calling is grayed out. Calls terminate within a couple of seconds. I have internet & other than the calling issue, the phone works very well. Is there a way to downgrade back to Android 11 or s

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283

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Mobile Hotspot Sign-In to Network "Error"

This began approximately 1 1/2 months ago where all of a sudden my device that was connected to my cell phone's mobile hotspot would all of a sudden stop working and a notification would appear at the top saying Sign into "network name". When I click on the notification it takes me to what appears

Questions

502

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5268AC Router - Not Getting Correct Speed

After unplugging the router and plugging it back, I am getting 20mbps instead of 50mbps that I should receive. When I checked the Advanced Device Configuration site, I saw under "Gateway Status" that there is "Battery is not present". Is this something that could affect the slow download speed that

Questions

157

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So Many Issues Lately, and then AT&T downgraded my Internet 100 Plan to Internet 50 during a technician visit last week?!

1) I’ve already ordered a new Xfinity Internet Starter Kit due to the complete lack of effort from AT&T to make sure my family and I are able to use the Wifi service we have been paying AT&T for since 2014. Over the past month, not only has our Wifi been dropping every hour or so (requiri

Questions

88

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Closed

FoxSports GO Access to this video is restricted by your cable provider. Please contact your TV provider to subsrcibe

I use a Fire stick to stream FoxSports Go on my TV. I have used it for several years and it worked great. Then 2 weeks, i went to use it and recv'd the following error message "Access to this video is restricted by your cable provider. Please contact your TV provider to subsrcibe" . I can use my lap

Questions

209

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wifi calling

If setup for wifi calling would allow user to directly enter gps location for address, ALL issues will be solved, don't you think? It is a specs/coding thing. Handling of gps location is an old concept, so please update your apps, Please.

Questions

24

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Intermittent Wi-Fi Calling

I use an iPhone 12ProMax running iOS 15.1.1. AT&T wireless network provides 1-2 bar service in this area, so I am typically on AT&T wi-fi calling. I am on AT&T fiber optic network, 1gbps service. AT&T modem/router configured in gateway mode with eero mesh system in bridge mode

Questions

185

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Complaint number

Anyone know a direct number or email for complaints. Still do not have internet service and all I get is the standard “we are working on it” since 4/29.  

Questions

25

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Philips Wiz bulbs and my Fiber Gateway don't play nice

I'm so glad I found this forum, I thought I was going insane. I have the newest AT&T Home internet fiber gateway (BGW320-505). My internet worked flawlessly for 6 months. Then I installed nine Philips Wiz lights outside my front door and garage (Tunable White BA11 40W Equivalent Candelabra E12 B

Questions

871

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Recommend wifi extender for 5268AC Router

Can someone recommend a compatible and reliable WiFi extender to use with my 5268AC Router? ( have Internet 25 plan)

Questions

288

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WiFI Coverage

Hello! I upgraded my internet to the 1000Mbps but I have an issue with wifi coverage in my two story, 2800 sq ft house.  My gateway is the Arris NVG589, located in my master bedroom closet, which is in the back of the house on the second floor.  Needless to say my signal is extremely weak

Questions

74

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Wifi extender

Devices haven't connected Reboot changed nothing Won't connect manually either Still connecting only to Gateway router There is 50 ft and 3 walls between Gateway router and my bedroom where all devices live Connection is excellent when it's good Frequently drops out completely This is a problem beca

Questions

38

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Smart home manager

I have tried to sign in to this from day one and haven’t ever been able too…

Questions

47

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Kyocera e4710 - they can't hear me unless i turn speaker on

Yes, it's a proprietary AT&T Kyocera DuraXE (E4710), carrier-unlocked, and I've tried: Factory reset, update to v.1313 (the latest), a visual inspection of the (hard-to-see) microphones, both primary & secondary ... all good, clean. But I'm still not being heard UNLESS I turn the speaker o

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77

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My wife and mother in law dropping calls every time they talk and MMS won't send when WiFi is turned on

Hi -  My wife and mother in law both upgraded to the Galaxy S20 in March 2020 2 days after the phone came out. Previously they were using Galaxy S8s. They had no issue with the S8s and now with the S20s, they drop calls to each other every single time they call each other since March. They can't sen

Questions

67

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wifi extnender

I already have one wifi extender in my house that is from att. I have to pay $10 a month. If I were to buy a 3rd party extender, do I have to pay the $10 a month for that one too?

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46

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Wifi extender

I just received my ATT wifi extender today. We live in a two story, 1400 sq ft townhouse and have a poor signal upstairs. Constant buffering on devices and TVs.  So, I try to set up the new extender and I scan to see if the location is good and I basically started upstairs n the hallway, direc

Questions

31

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