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iPhone Unlock Help, IMEI does not Match ,Universal iPhone from BestBuy

Hi, I bought a universal iPhone from BestBuy a few days before. And after I brought it home, I insert the AT&T sim card to that iPhone, and the phone is locked to AT&T. I am an AT&T Prepaid user and have been used in this network for more than 6 months. I've tried to unlock this pho

Questions

 • Apple

317

3

0

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AT&T prepaid mobile phone plan - wifi calling and receiving texts from international numbers

Hi there, I am looking into getting a prepaid AT&T 3-month plan (8GB data, unlimited text and talk for $33/month + taxes etc) for my mobile phone and was wondering if anyone knows whether: - You can you use wi-fi calling on this sort of plan - Whether you can receive texts from internationa

Questions

 • Plans & Features

210

4

0

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Re-use SIM card for prepaid

Hi community, I visited the U.S.A for short-term bussiness trip last week and bought prepaid SIM card at AT&T store to use my smartphone.And my account will close because my account isn't set AutoPay. If I visit the U.S.A again, can I use same SIM card without visiting AT&T store ?My expectation is

Questions

 • Phones, Tablets & Devices

3.4K

2

0

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Need a temporary phone

My pixel 4xl has some power issues. stuck on 50%, and won't last but a few mins before shutting off.   Warranty ran out in October.  Insurance will cost $250 deductible, but google says send it to them and they'll fix it, seemingly for free.  Thing is, I can't go without a phone

Questions

 • Android

161

6

0

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Creepy caller. Change my number?

Creepy guy got my number before I moved. I wish to change it as blocking it hasn't worked, he calls from a different one

Questions

 • More AT&T PREPAID Discussions

723

1

0

0

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at&T prepaid 12 month plan 8gb

hi, are there any taxes and fees on this plan? When i went to checkout online, there is an asterix saying the amount does not include taxes or fees.  Yes, even until the last step after entering the credit card the only taxes that appear are on the SIM card, and no fees. Also, if i go wi

Questions

 • Plans & Features

92

1

0

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We can't unlock this device because it hasn't been active for at least six months of paid service.

When i tried to unlock my att prepaid iphone se, I got denied for the above reason.I have used the phone for roughly 6 months, but I don't know the exact time. How can I check how long I have been active for paid service? (since I don't have the account any longer, so I can't really check the histor

Questions

 • Apple

2.2K

6

0

0

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I want my prepaid phone account number

I have called the 611 number and after 50 minutes I still do not have my account number. Is it the same as my phone number.

Questions

 • Account & Usage

165

1

0

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Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi

Questions

 • Phones, Tablets & Devices

109

4

0

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error code L569 (Please try again in a few minutes) - when I try to login to the app to add data

Hi, this started happening maybe a month ago. I can add-on daily data when my phone has wifi service, but when I run out of data away from wifi I'm now unable to login to the app so that I can add data. I've been able to do this for several years, but now I can't, which is going to leave me stranded

Questions

 • Phones, Tablets & Devices

5K

9

0

0

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Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet?

Right now i use my smartphone to get on the internet with my tablet or computer. I am on the $75 a month prepaid. I get 10 GB of hotspot data on my plan. Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet??  

Questions

 • AT&T Internet Equipment

153

1

Accepted Solution

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Remove credit card

How can I remove my credit card info from my prepaid at&t account ?

Questions

 • Account & Usage

37

1

0

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Rollover on $300 annual plan

Does the full 16Gb rollover or just the first 8Gb on the $300.00 annual plan? The second 8Gb appears to be bonus data so not sure if it rolls over?

Questions

 • Account & Usage

66

1

0

Accepted Solution

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Will I be able to activate the sim card under my current prepaid account plan and keep my phone number?

I have an AT&T prepaid plan and was using an unlocked moto x4 with my sim card. Well, last night I wasn't able to turn on my phone, seem to be completely damaged, doesn't turn on or charge.  So I take out the sim card and put it in my old Samsung Galaxy Express J337A, which was the phone t

Questions

 • Account & Usage

179

2

0

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I am trying to get in touch with customer service with questions before I sign up for an AT&T plan

I was trying to get in touch with customer service earlier (around 6pm PST) to get some questions I had about AT&T prepaid answered. However, I either got stuck in an automated phone tree or got in touch with a human who transferred me to the prepaid mobility team. My call then got disconnected

Questions

 • Plans & Features

514

3

0

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Prepaid number reactivation!?

Hello, dear people! I see this topic was discussed multiple times earlier, but I would really like some knowledgeable and experienced AT&T employee to answer me. And I would like to hear 100% valid information. It is really important to me. PLEASE! I'm outside the US for several months, and

Questions

 • More AT&T PREPAID Discussions

149

14

0

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Plan service account closed can I get prepaid service now

I was a loyal customer paying my bills on time etc. Until due to my misfortune I couldn't pay I was gone for some time 1yr to be exact I call to reestablish my account its been canceled I can't afford the balance it's unfair can I get a prepaid until I straighten my plan situation.

Questions

 • Wireless Account

47

3

0

Accepted Solution

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SIM card and pre-paid AT&T plan not working after one year of not using it

I have been using a SIM card with pre-paid AT&T plan until I had to leave the US and live abroad for a year and a half due to COVID. I am planning to go back soon and was trying to activate the plan again. However, when I tried to activate it, the website keeps telling me that the SIM card numbe

Questions

 • Account & Usage

228

1

0

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H2O Sim inserted into full price BestBuy iPhone. Locked to AT&T. Cannot Unlock

Hi,I purchased an iPhone XS for the full price from BestBuy. I inserted an H2O sim into the iPhone and used it with calls and texts (did not have a data plan). In December, I noticed that I would get a cannot activate cellular network error on the phone when I attempted to use data. Due to upcoming

Questions

 • Apple

1.7K

9

Accepted Solution

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Receive text internationally - is this possible?

I am currently travelling in Europe, I have a 50$ prepaid plan and I need to receive text messages to access my Microsoft accounts.None of the add-on packages seem to match to what I actually need. Do I need to change my plan to get access to international travel add-on package(s)?Please help!

Questions

 • Plans & Features

189

10

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