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Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

540

3

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Canceling auto pay on prepaid plan from abroad

How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda.

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123

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I bought 2 phones on ebay and I can't unlock them

I Buy 2 phones for gifts on ebayand send them to HondurasWe try to unlock them through the ATT service and it tells me the following:How can i solve this?

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164

3

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No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

Questions

86

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Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address

Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address.

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379

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Double charged on switching plans

I enrolled in a prepaid $65 monthly plan as a new customer on 3/13 with a $15 auto-pay discount. I was charged $50 (pre-tax). On 4/12 (a day before plan expired), I switched to a $30 monthly plan. All I did was visit my prepaid account, selected the new plan from the list and confirmed. My bank ac

Questions

267

2

0

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Can I get a US phone card just for my stay of 1 month is US?

Hi. I need to get a sim card or a way to get a US phone number just to use for a month, for now in USA. I will need it later on when i came back but i will maybe at the middle of 2023. Do u have this service? Thanks

Questions

272

8

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AT&T PREPAID Balance expiration vs Plan expiration dates.

OKAY so I am very confused about Balance and Account expiration dates and any info regarding the matter would be very much appreciated. I'm currently on a 60$ monthly GoPhone plan and my services renew every month on the 15th. I'm aware that you need sufficient funds in your balance to keep your pho

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52.6K

31

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international calls with at&t prepaid

​for the at&t prepaid sim plans, are international calls to Australia free and if not how much does it cost and where can i purchase a prepaid sim card that offers free international calling ​

Questions

307

3

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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

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752

6

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Prepaid plan------- pause the plan

I'm using the Prepaid plan and i'm not in US right now. Can i pause my plan for several months?

Questions

741

6

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att prepaid account -> cannot completely disable "AT&T ActiveArmor Mobile Security"

I want to turn off draconian AT&T protections temporarily in order to receive OTP via SMS from overseas. Unfortunately for the last 2 days I've been getting an error message whenever I attempt to turn off something called "AT&T ActiveArmor Mobile Security" on the ATT prepaid website. The o

Questions

299

1

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Compromised Phone Number

​I use my PC's Identity Theft monitoring software and it found a data breach in the dark web. My phone number was compromised and would like to know how I can contact AT&T to be aware of this issue.​

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158

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You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

GoPhone and Prepaid services are some of the most widely used wireless solutions in the world, and it's growing every day! We know that you don't have to be in a contract to be a valued customer, so please join us as we answer all your GoPhone and Prepaid related questions on Wednesday February

Questions

13.2K

26

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Why does my AutoPay isn't ready?

I have applied for Autopay for 2 months, but my bill is still not automatically paid, I pay an extra $5 per month for this, what is the reason?

Questions

2.3K

3

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Prepaid SIM - balance shows 300 to be paid after purchase of SIM

Hello, I purchased the prepaid SIM with the $25 / month plan paying $301. My account shows that I have to pay $300. How do I activate the SIM as I have already paid the $300 for the plan upfront when I purchased the SIM. Thanks. P.S. The SIM has been delivered.

Questions

485

8

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Provisioning my ASUS Zenfone 4 Pro for VoLTE

I know for a fact that my ASUS Zenfone 4 Pro supports VoLTE. I know that the reason that it does not work now is that the SIM I was sent by ATT is not provisioned to allow it. I would like my SIM re-provisioned to allow VoLTE. Has anyone been successful in getting ATT support to do this?

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662

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Another Prepaid Activation Error code:SSACT-558

Hello, Upon trying to activate my Moto G Stylus model# XT2043-4 with the text message link I received when I put the SIM in the phone, and also when using your online portal, I recieved the above error code. When I called to try to activate, the system just said I'm already activated. This

Questions

482

3

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How to Cancel Prepaid Account – Information from AT&T

AT&T PREPAIDSM service cancels 60 days after your balance expiration date as long as autopay is not setup. If autopay is setup, you must cancel autopay to cancel service.   To cancel AutoPay for your AT&T PREPAID account, perform the following: Sign into your account (Your in

Questions

4.6K

9

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Can't make and receive calls!!!

I cannot make and receive a phone call most of days this week. I don't know what's wrong with my prepaid phone which AT&T gave me for 5G. I cannot make a call to evev Customer service, 611. Internet access! Neither!!!

Questions

555

5

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