Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.6K)

Relevance

Accepted Solution

Official Solution

Will I be able to activate the sim card under my current prepaid account plan and keep my phone number?

I have an AT&T prepaid plan and was using an unlocked moto x4 with my sim card. Well, last night I wasn't able to turn on my phone, seem to be completely damaged, doesn't turn on or charge.  So I take out the sim card and put it in my old Samsung Galaxy Express J337A, which was the phone t

Questions

 • Account & Usage

149

2

0

Accepted Solution

Official Solution

Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provi

Questions

 • Phones, Tablets & Devices

82

4

0

Accepted Solution

Official Solution

Unlimited data hotspot for 18 days

Hi everyone and thank you very much to whoever will be able to help.We are a family of 6 (2grandparents, 2parents, 2 teenagers) visiting from Europe for 18 days next month, in the California-Nevada-Utah-Arizona parks area, which we will be traveling in an RV. I am looking - if it exists - for an

Questions

 • Plans & Features

49

1

0

Accepted Solution

Official Solution

Voicemail call could not be completed

Each time I try to go review my voicemail the prompt says "your call could not be completed please try again another time I am looking to be able to set up voicemail but have yet to find a solution. any help would be awesome thank u

Questions

 • More AT&T PREPAID Discussions

13

1

0

Accepted Solution

Official Solution

SIM card and pre-paid AT&T plan not working after one year of not using it

I have been using a SIM card with pre-paid AT&T plan until I had to leave the US and live abroad for a year and a half due to COVID. I am planning to go back soon and was trying to activate the plan again. However, when I tried to activate it, the website keeps telling me that the SIM card numbe

Questions

 • Account & Usage

166

1

0

Accepted Solution

Official Solution

Re-use SIM card for prepaid

Hi community, I visited the U.S.A for short-term bussiness trip last week and bought prepaid SIM card at AT&T store to use my smartphone.And my account will close because my account isn't set AutoPay. If I visit the U.S.A again, can I use same SIM card without visiting AT&T store ?My expectation is

Questions

 • Phones, Tablets & Devices

3.4K

2

0

0

Accepted Solution

Official Solution

iPhone Unlock Help, IMEI does not Match ,Universal iPhone from BestBuy

Hi, I bought a universal iPhone from BestBuy a few days before. And after I brought it home, I insert the AT&T sim card to that iPhone, and the phone is locked to AT&T. I am an AT&T Prepaid user and have been used in this network for more than 6 months. I've tried to unlock this pho

Questions

 • Apple

256

3

0

Accepted Solution

Official Solution

Texting to/from Puerto Rico, US Virgin Islands, Guam, and Mariana Islands

Can I send and receive messages with prepaid smartphone plans in Puerto Rico, US Virgin Islands, Guam, and Mariana Islands.     Should I pay additinal charges for them???   [Subject edited for better exposure]

Questions

 • More AT&T PREPAID Discussions

3.5K

3

0

0

Accepted Solution

Official Solution

Reactivate SIM card

If I've stopped auto prepaid for a long time, Will the account be deleted? Is it possible to reactivate my SIM card?

Questions

 • Account & Usage

145

1

0

Accepted Solution

Official Solution

Prepaid payment 30 or 90 days?

I am on a $30/month plan. It expires tomorrow. Yesterday, I made a payment of $30 with a refill card. Then, I received a message saying that the payment was accepted and the credit was valid until May 15 (90 days from the payment day). Wasn't that supposed to be 30 days from the payment day? Today,

Questions

 • Account & Usage

181

4

0

Accepted Solution

Official Solution

Receive text internationally - is this possible?

I am currently travelling in Europe, I have a 50$ prepaid plan and I need to receive text messages to access my Microsoft accounts.None of the add-on packages seem to match to what I actually need. Do I need to change my plan to get access to international travel add-on package(s)?Please help!

Questions

 • Plans & Features

158

10

0

Accepted Solution

Official Solution

(Phone number hidden) - Please stop my India plan add-on

Hi Team, Please stop my India plan add-on. Right now am in India. So please stop my Add-on Asia pack includes India (Costs $15), which i kept it as auto-payment. If possible, please stop my auto payment totally.If you need more information please contact to my mail id [email scrubbed] for further in

Questions

 • Account & Usage

77

2

Accepted Solution

Official Solution

We can't unlock this device because it hasn't been active for at least six months of paid service.

When i tried to unlock my att prepaid iphone se, I got denied for the above reason.I have used the phone for roughly 6 months, but I don't know the exact time. How can I check how long I have been active for paid service? (since I don't have the account any longer, so I can't really check the histor

Questions

 • Apple

2.1K

6

0

0

Accepted Solution

Official Solution

getting a sim card from overseas

For a number of reasons, I need to get a sim card before I land in USA next month. I noticed on the forum that there were some customers who got a prepaid line while overseas (for example https://forums.att.com/conversations/online-account-access/activate-a-sim-card-outside-the-us/5defd895bad5f2f606

Questions

 • Plans & Features

634

8

0

Accepted Solution

Official Solution

DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.1K

5

Accepted Solution

Official Solution

Upgraded iPhone do I need a new SIM card? AT&T prepaid.

I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.

Questions

 • Apple

821

2

0

Accepted Solution

Official Solution

I am trying to get in touch with customer service with questions before I sign up for an AT&T plan

I was trying to get in touch with customer service earlier (around 6pm PST) to get some questions I had about AT&T prepaid answered. However, I either got stuck in an automated phone tree or got in touch with a human who transferred me to the prepaid mobility team. My call then got disconnected

Questions

 • Plans & Features

276

3

0

Accepted Solution

Official Solution

Transfer account balance from one prepaid to another

Family members want to use the account balance in one (or two) prepaid phones into another and then close those accounts.  Any way to do this or is the money attached to the original phone numbers/accounts and no way to move that money paid to AT&T?  All the phone accounts are prepaid/Go phones.  Tw

Questions

 • Account & Usage

10.5K

3

0

0

Accepted Solution

Official Solution

Paygoonline Not Working

I was gonna set my prepaid, but I cannot access the paygoonline site. Is it down? Or I can't access it when I'm abroad?

Questions

 • Account & Usage

113

2

0

Accepted Solution

Official Solution

LG V20 H910 update to Android 8.0 Any solutions?

I own a LGV20 H910 phone. It has Android 8.0 version, and it works fine on the AT&T network here in Texas, but it has a broken screen. So I bought an exact replacement, knowing it would work because it says so on the AT&T website. However, after inserting my SIM card it didn't work - would n

Questions

 • Android

49

9

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.