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No way for a non US resident to cancel AutoPay

Hi, I was on a business trip in USA for two weeks and bought an AT&T prepaid SIM with AutoPay.I am now back in Europe and I am finding it impossible to cancel AutoPay. 1.)  Tried creating an AT&T ID (https://www.att.com/my/#/welcome?origination_point=login&generate_token=false&from_page=webreg), but

Questions

 • Online Account Access

377

2

0

0

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Official Solution

at&T prepaid 12 month plan 8gb

hi, are there any taxes and fees on this plan? When i went to checkout online, there is an asterix saying the amount does not include taxes or fees.  Yes, even until the last step after entering the credit card the only taxes that appear are on the SIM card, and no fees. Also, if i go wi

Questions

 • Plans & Features

60

1

0

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$2/day plan

Hi, I frequently travel outside the US for months at a time, and in the past while travelling, I would just switch my plan from the monthly to the $2/day plan. I no longer see this on my account, and contacted your team via social media who told me I need to post here to have you guys add the plan

Questions

 • Plans & Features

48

1

0

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Prepaid to postpaid what do I need to bring?

I am looking to go from a prepaid account (3 phones, all paid for/unlocked) to postpaid. I know I have to go to a corporate store, which is no problem, but I do not know what I have to bring with me.  Do I just need to bring the phone numbers?  The phones themselves?  The people (oh

Questions

 • Wireless Account

63

5

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I'm considering switching from wireless to prepaid. Can I keep my number?

I'm considering switching from wireless to prepaid. Can I keep my number?

Questions

 • Wireless Account

42

4

0

Accepted Solution

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Reimbursement after switching plans

Hello, I recently changed Prepaid plans before renewing. Definitely, I got make a payment for the new plans. I wonder if there is a way to reimburse the pay of the old plans as much as what I does not use. Thank you.

Questions

 • Plans & Features

55

2

0

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Official Solution

Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet?

Right now i use my smartphone to get on the internet with my tablet or computer. I am on the $75 a month prepaid. I get 10 GB of hotspot data on my plan. Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet??  

Questions

 • AT&T Internet Equipment

138

1

Accepted Solution

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Unlimited data hotspot for 18 days

Hi everyone and thank you very much to whoever will be able to help.We are a family of 6 (2grandparents, 2parents, 2 teenagers) visiting from Europe for 18 days next month, in the California-Nevada-Utah-Arizona parks area, which we will be traveling in an RV. I am looking - if it exists - for an

Questions

 • Plans & Features

49

1

0

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Texting from AT&T Prepaid Online Account

Does AT&T Prepaid offer the ability to text someone from your online account? Often when at work it's easier texting with a PC than a cell phone. The objective would be to access my online account and send text messages as if from my cell phone. Thank you.

Questions

 • Plans & Features

44

2

0

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error code L569 (Please try again in a few minutes) - when I try to login to the app to add data

Hi, this started happening maybe a month ago. I can add-on daily data when my phone has wifi service, but when I run out of data away from wifi I'm now unable to login to the app so that I can add data. I've been able to do this for several years, but now I can't, which is going to leave me stranded

Questions

 • Phones, Tablets & Devices

5K

9

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0

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Reactivate SIM card

If I've stopped auto prepaid for a long time, Will the account be deleted? Is it possible to reactivate my SIM card?

Questions

 • Account & Usage

145

1

0

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(Phone number hidden) - Please stop my India plan add-on

Hi Team, Please stop my India plan add-on. Right now am in India. So please stop my Add-on Asia pack includes India (Costs $15), which i kept it as auto-payment. If possible, please stop my auto payment totally.If you need more information please contact to my mail id [email scrubbed] for further in

Questions

 • Account & Usage

77

2

Accepted Solution

Official Solution

Receive text internationally - is this possible?

I am currently travelling in Europe, I have a 50$ prepaid plan and I need to receive text messages to access my Microsoft accounts.None of the add-on packages seem to match to what I actually need. Do I need to change my plan to get access to international travel add-on package(s)?Please help!

Questions

 • Plans & Features

158

10

0

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Will I be able to activate the sim card under my current prepaid account plan and keep my phone number?

I have an AT&T prepaid plan and was using an unlocked moto x4 with my sim card. Well, last night I wasn't able to turn on my phone, seem to be completely damaged, doesn't turn on or charge.  So I take out the sim card and put it in my old Samsung Galaxy Express J337A, which was the phone t

Questions

 • Account & Usage

149

2

0

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Prepaid Plan Unlock

i bought 5-6 months ago a Prepaid Plan with a phone bc i was on vaccation on USA, now im back to Chile and i want to use my Chilean Sim card on my phone so... i tried a lot of things and i cannot enter my account bc sends me a code for the american number and i cannot access to that messages here in

Questions

 • More AT&T PREPAID Discussions

38

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switching from prepaid 3G phone (ATT) to new iphone SE postpaid - how to do this and keep the same phone number?

I have a prepaid gophone - an old 3G flip phone. Just got a new iPhone SE. Expect I need a new SIM card as the old one is unlikely to fit. Want to keep my old phone number and switch to a higher data postpaid ATT plan. Do I have to go into a store (want to avoid that right now)?  Can

Questions

 • Apple

164

3

0

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Voicemail call could not be completed

Each time I try to go review my voicemail the prompt says "your call could not be completed please try again another time I am looking to be able to set up voicemail but have yet to find a solution. any help would be awesome thank u

Questions

 • More AT&T PREPAID Discussions

13

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0

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Receiving text while outside of the U.S.

One has to believe that the subject is intentionally ignored but all I want is to be able to recieve sms on my U.S. phone when I am out of the U.S. I don´t need to make calls, receive calls or send messages. JUST RECIEVE SMS messages. I have a prepaid plan. My phone does not appear to be receivin

Questions

 • Plans & Features

260

2

0

Accepted Solution

Official Solution

Texting to/from Puerto Rico, US Virgin Islands, Guam, and Mariana Islands

Can I send and receive messages with prepaid smartphone plans in Puerto Rico, US Virgin Islands, Guam, and Mariana Islands.     Should I pay additinal charges for them???   [Subject edited for better exposure]

Questions

 • More AT&T PREPAID Discussions

3.5K

3

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Porting # from another Pre-Paid Company

I am thinking of switching from my current provider (Straight Talk) over to AT&T's pre-paid services. The question is, would I be able to port my current number over to AT&T? I have a wife with serious medical issues and speak to doctors daily and we spend quite a bit of time on the road

Questions

 • More AT&T PREPAID Discussions

39

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