Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.6K)

Relevance

Accepted Solution

Official Solution

Are per-minute plans still available through AT&T

I visit family in the US for 3 months each year. In July I purchased a pre-paid AT&T sim card ($30 per month, no fixed contract). I was advised by AT&T that when I left the US, I could go online and switch to a 'per minute plan' while I was at home overseas, and by paying a minimum of $100 u

Questions

81

2

0

Accepted Solution

Official Solution

No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

Questions

85

10

0

Accepted Solution

Official Solution

Can I get a US phone card just for my stay of 1 month is US?

Hi. I need to get a sim card or a way to get a US phone number just to use for a month, for now in USA. I will need it later on when i came back but i will maybe at the middle of 2023. Do u have this service? Thanks

Questions

268

8

0

Accepted Solution

Official Solution

I have a iPhone. Can I call from Costa Rica.

What do I need to do to add an international fee…if I need an international fee, with a yearly prepaid account.? which one will help me with Google, phone etc?

Questions

88

7

0

Accepted Solution

Official Solution

How to Cancel Prepaid Account – Information from AT&T

AT&T PREPAIDSM service cancels 60 days after your balance expiration date as long as autopay is not setup. If autopay is setup, you must cancel autopay to cancel service.   To cancel AutoPay for your AT&T PREPAID account, perform the following: Sign into your account (Your in

Questions

4.6K

9

0

Accepted Solution

Official Solution

Need help figuring out the dates and plans for autopay

Hello AT&T 1.I wonder my payment date change i was every 17 of the month paying but now its on 10 ,, is that because i change my plan to auto-payment 2. Calling to Canada is it free for 45 usd plan? 3.There is a new plan which is 50 usd is the same plan i have + 2 GB ?

Questions

1.2K

1

0

0

Accepted Solution

Official Solution

Does cancelling my prepaid Autopay mean my service is cancelled?

I have been in the US for a year so using a ATT prepaid service, paying monthly with autopay. I am returning to the UK this month so need my phone plan to be cancelled. I have cancelled autopay on my account, does this mean that my plan will end next month or do I need to take any more action? Thank

Questions

3.4K

1

0

0

Accepted Solution

Official Solution

Coverage difference between postpaid and prepaid

I normally have my iPhone 6 data roaming switched off on my current postpaid plan.  Recognizing that AT&T prepaid plans can use only AT&T towers, would I notice a difference in voice or data coverage after switching to prepaid? (In the USA only)

Questions

6.8K

3

0

0

Accepted Solution

Official Solution

Go Phone..$25 Monthly Rate Plan..couple basic questions..need help. thanks.

I was hoping an At&t employee (forum or regular) could help me out with a couple questions about my prepaid service so I can see If I get the same answer I received by calling 611 on my phone.  (I will keep the questions basic so that way they can be answered here as opposed to having to send a "pri

Questions

53.2K

14

0

0

Accepted Solution

Official Solution

Closed

You're Never on Your Own with GoPhone! - Knowledge Sharing Sesson, Wed. Feb 15th, 1-4pm ET

GoPhone and Prepaid services are some of the most widely used wireless solutions in the world, and it's growing every day! We know that you don't have to be in a contract to be a valued customer, so please join us as we answer all your GoPhone and Prepaid related questions on Wednesday February

Questions

13.2K

26

0

Accepted Solution

Official Solution

AT&T PREPAID Balance expiration vs Plan expiration dates.

OKAY so I am very confused about Balance and Account expiration dates and any info regarding the matter would be very much appreciated. I'm currently on a 60$ monthly GoPhone plan and my services renew every month on the 15th. I'm aware that you need sufficient funds in your balance to keep your pho

Questions

52.6K

31

0

0

Accepted Solution

Official Solution

unlocking my iphone

its sad I payed over 200.00 for a iPhone 6 and its a prepaid severs and they will not unlock it 4 me they say I have to be on the prepaid plane 4 6 mounts be4 they will unlock it I think that is bull if some one pays cash 4 something they should unlock it no matter what plan that it is on because it

Questions

2.6K

15

0

0

Accepted Solution

Official Solution

Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address

Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address.

Questions

376

1

0

Accepted Solution

Official Solution

When does my prepaid service begin?

Does my new 12-months of prepaid service begin only once the new SIM card is activated?

Questions

144

1

0

Accepted Solution

Official Solution

Prepaid plans

I am trying to upgrade my phone service plan online and I need help. Can anyone please help me???

Questions

47

2

0

Accepted Solution

Official Solution

Device Unlock Requests - Things To Know From AT&T

  We understand there is some difficulty with requesting a device unlock. You will find some information below on how to:   - Submit a request to unlock a device. - Find the IMEI. - Check status of your request. - Requirements for device unlocks.   How To Request A Device Unlo

Questions

18K

8

0

Accepted Solution

Official Solution

WI FI Calling and PrePaid?

We had a cell outage in our area, so I tried to enable WI FI Calling and I got (and still get) an error that states that Wi Fi Calling is not able to activate due to our account type.  (EDS0002 is the error that appears in parenthesis).  I have an iPhone 7S that used to do wi fi calling before we sw

Questions

11.7K

13

0

0

Accepted Solution

Official Solution

Prepaid Balance Expiration & Payment Date

Hi! Just read thru a slew of answers in the forum from prior years (and a question GlenR asked recently!). I have two prepaid phones on my account - they are both on the same $100/year plan. The two accounts have about $100 each still as their balances. Those balances are due to expire May

Questions

220

5

0

Accepted Solution

Official Solution

Incoming MMS message not tied to a phone number

Phone usage shows Incoming MMS not tied to a phone number.   Usage                 Contact         Date           Time          &n

Questions

38

2

0

Accepted Solution

Official Solution

Cant get into my prepaid account

Ok I have a mobile hotspot 2 and pay monthly for data, I dont know how this happened but it isn't taking the password i set and when I try to enter forgot password they say they are going to text me a pin/password. How are they going to send a text to a hotspot?! So nothing is working and I am locke

Questions

46

3

0

Not finding what you're looking for?