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Want my At&T Service Back...Help!

Here's the deal..I stopped my prepaid service with At&t to try this "free," service called Q-Link. It didn't work out, so I want to start back with At&t. I can't sign in because it saids I have no account anymore. I was told on the phone to get a new SIM card and I could sign back up. I inse

Questions

 • Online Account Access

71

3

0

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WI FI Calling and PrePaid?

We had a cell outage in our area, so I tried to enable WI FI Calling and I got (and still get) an error that states that Wi Fi Calling is not able to activate due to our account type.  (EDS0002 is the error that appears in parenthesis).  I have an iPhone 7S that used to do wi fi calling before we sw

Questions

 • Account Features

11.6K

13

0

0

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Travelling to India and want to receive text message

Hi Team, I am travelling to India for 4 months. And I want to receive the text message while I am there, What are the plans do I have? I am currently a prepaid customer, but if required I can switch to Postpaid. Thanks Parikh

Questions

 • Plans & Features

531

1

0

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Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

 • Phone & Device Upgrades

101

3

0

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End of 3G forcing me to change from Cat S60 phone. Will Cat S61 or S62 work?

I've been using a Cat S60 phone with AT&T Prepaid for almost half a decade now. I just got a text message yesterday that they will no longer let me place calls with it after tomorrow (thanks for the advance notice guys, would it have killed you to give me a couple days extra?), because even thou

Questions

 • Android

1.3K

6

0

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Overcharged after changing plan

I changed my plan from $45 to $30 monthly plan, but when it renews it still charges me $45 on my card, but on the profile page, it says i'm in $30 monthly plan? And I also have account balance, but why it still charges me on card?

Questions

 • More AT&T PREPAID Discussions

81

1

0

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Prepraid simcard - can activate in asia?

I ordered prepraid simcard from amazon. I'm not AT&T customer yet, I'm not US citizen. Amazon sending it to Thailand. Will I be able to activate simcard and use it for receiving SMS?

Questions

 • Account & Usage

203

4

0

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Prepaid SIM - balance shows 300 to be paid after purchase of SIM

Hello, I purchased the prepaid SIM with the $25 / month plan paying $301. My account shows that I have to pay $300. How do I activate the SIM as I have already paid the $300 for the plan upfront when I purchased the SIM. Thanks. P.S. The SIM has been delivered.

Questions

 • Wireless Billing

266

8

0

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How can I get receipt of Autopay payment?

I used AT&T prepaid during my trip and activatied Autopay.I would like to receive an Autopay payment receipt by e-mail.What should I do?

Questions

 • Wireless Billing

5.2K

5

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Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

 • Other Phones & Devices

230

13

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Coverage difference between postpaid and prepaid

I normally have my iPhone 6 data roaming switched off on my current postpaid plan.  Recognizing that AT&T prepaid plans can use only AT&T towers, would I notice a difference in voice or data coverage after switching to prepaid? (In the USA only)

Questions

 • More AT&T PREPAID Discussions

6.7K

3

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Recently signed up for prepaid to get on the ATT network for a firmware upgrade.

I own an Lg g8x thinq and wanted to get to Android 10 update. It was previously an AT&T phone that was unlocked and then resold on ebay. I've been using it on cricket for a while now but wanted the new android 10 update. I've inserted the ATT sim and have proceeded through the setup proces

Questions

 • Android

113

5

0

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Cancelling Autopay prepaid

Hi,I signed up for a prepaid sim card in January in Virginia and have recently left america back to my home country australia due to coronavirus and obviously want to cancel my auto payments as i no longer need to use the sim card. I don't have an at&t login online to cancel the autopay and am not s

Questions

 • Account & Usage

78

2

Accepted Solution

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Closed

Are AT&T Prepaid Plan eligible with eSIM (iPhone XS)

Hi,I'll come to visit Florida and i'd like to know if i can buy an AT&T prepaid plan using the eSim in my iPhone XS (unlocked) ?(I'd like to keep my french physical sim inside the phone)Thanks

Questions

 • Plans & Features

28.2K

19

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Can I get a US phone card just for my stay of 1 month is US?

Hi. I need to get a sim card or a way to get a US phone number just to use for a month, for now in USA. I will need it later on when i came back but i will maybe at the middle of 2023. Do u have this service? Thanks

Questions

 • Plans & Features

94

8

0

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I bought 2 phones on ebay and I can't unlock them

I Buy 2 phones for gifts on ebayand send them to HondurasWe try to unlock them through the ATT service and it tells me the following:How can i solve this?

Questions

 • Other Phones & Devices

66

3

0

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No Personal Hot Spot On iPhone SE

I have a iphone 12 with a standard plan with at/t that under settings shows airplane mode, wifi, bluetooth, cellular and personal hotspot. On my iphone SE under my pay as you go plan personal hotspot is omitted. How come i do not have personal hotspot on the latter?

Questions

 • Plans & Features

64

10

0

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Can't make and receive calls!!!

I cannot make and receive a phone call most of days this week. I don't know what's wrong with my prepaid phone which AT&T gave me for 5G. I cannot make a call to evev Customer service, 611. Internet access! Neither!!!

Questions

 • Account & Usage

104

5

0

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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

 • Plans & Features

348

6

0

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Incorrect Information Error Message Trying to Unlock Phone

I am trying to sumbit a request to unlock my phone, but I keep getting a message that the info (first name, last name, email) is incorrect. If I try to the IMEI route, it will not let me push the "next" button. I am at a loss on what to do. I have tried several times and I know I meet the eligibilit

Questions

 • Other Phones & Devices

127

3

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