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ESIM for existing prepaid

I use prepaid plan and regular SIM card. How can I apply for ESIM? I was told in AT&T store that it can be done via "att.com" web site, but I haven't found any related information. Please suggest

Questions

 • Plans & Features

934

2

0

Accepted Solution

Official Solution

Issue with the balance expiry date

My account balance is near 0 and balance expire date is May3, 2022. Today when I refill $100, Balance expire change to Nov5, 2022. Why do the balance expire date is not May3, 2023, 365 days extend?

Questions

 • Account & Usage

83

3

0

Accepted Solution

Official Solution

Cell phone on pre paid plan

I am curious if the Google Pixel 5 will work on an ATT prepaid account.

Questions

 • Other Phones & Devices

210

2

0

Accepted Solution

Official Solution

Why does my AutoPay isn't ready?

I have applied for Autopay for 2 months, but my bill is still not automatically paid, I pay an extra $5 per month for this, what is the reason?

Questions

 • AT&T Fiber Account

914

3

0

Accepted Solution

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Double charged on switching plans

I enrolled in a prepaid $65 monthly plan as a new customer on 3/13 with a $15 auto-pay discount. I was charged $50 (pre-tax). On 4/12 (a day before plan expired), I switched to a $30 monthly plan. All I did was visit my prepaid account, selected the new plan from the list and confirmed. My bank ac

Questions

 • Account & Usage

151

2

0

Accepted Solution

Official Solution

Unable to message internationally on prepaid plan

I have a prepaid mobile plan which is supposed to include unlimited international messaging but at the moment I am unable to text internationally, even when ensuring I use the correct country codes. I am an exchange student from the UK and I signed up to this plan when I moved to America so I could

Questions

 • Data & Messaging Features, Internet Tethering

1.2K

1

0

0

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Need help to change my prepaid plan to the $2 per day plan

Hi, I logged on the paygonline platform and cannot find the $2 per day plan to switch to. I am currently in Europe and cannot activate my phone. Can someone help me online with this? Thanks

Questions

 • Plans & Features

81

2

0

Accepted Solution

Official Solution

Cancelling Autopay prepaid

Hi,I signed up for a prepaid sim card in January in Virginia and have recently left america back to my home country australia due to coronavirus and obviously want to cancel my auto payments as i no longer need to use the sim card. I don't have an at&t login online to cancel the autopay and am not s

Questions

 • Account & Usage

64

2

Accepted Solution

Official Solution

Prepaid sim on unlocked or locked iphone11

I have an iphone 7 through Pre-paid and would like to get the iphone 11 through the Apple site since Prepaid is not offering the iphone 11. Can i use the same sim card i have on my iphone 7?   When placing an order from Apple site, do i order the phone without a sim card or do i chose ATT as the car

Questions

 • Phones, Tablets & Devices

223

1

0

Accepted Solution

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Provisioning my ASUS Zenfone 4 Pro for VoLTE

I know for a fact that my ASUS Zenfone 4 Pro supports VoLTE. I know that the reason that it does not work now is that the SIM I was sent by ATT is not provisioned to allow it. I would like my SIM re-provisioned to allow VoLTE. Has anyone been successful in getting ATT support to do this?

Questions

 • Plans & Features

433

5

0

Accepted Solution

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AT&T PREPAID Balance expiration vs Plan expiration dates.

OKAY so I am very confused about Balance and Account expiration dates and any info regarding the matter would be very much appreciated. I'm currently on a 60$ monthly GoPhone plan and my services renew every month on the 15th. I'm aware that you need sufficient funds in your balance to keep your pho

Questions

 • More AT&T PREPAID Discussions

51.6K

31

0

0

Accepted Solution

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Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address

Shipper (ATT) set restrictions on shipping carrier (Fedex) so that I cannot make delivery instructions/change shipping address.

Questions

 • More AT&T PREPAID Discussions

231

1

0

Accepted Solution

Official Solution

Incorrect Information Error Message Trying to Unlock Phone

I am trying to sumbit a request to unlock my phone, but I keep getting a message that the info (first name, last name, email) is incorrect. If I try to the IMEI route, it will not let me push the "next" button. I am at a loss on what to do. I have tried several times and I know I meet the eligibilit

Questions

 • Other Phones & Devices

33

3

0

Accepted Solution

Official Solution

How can I use my ATT Prepaid connection for text and call in INDIA?

I have an ATT prepaid connection, which I was using in the USA, but i'm not sure how to make it roam in INDIA. I want to use my ATT prepaid connection to talk and text in INDIA. Can I some one please guide me by providing with various options. Thanks and regards.

Questions

 • Network Coverage

50

2

0

Accepted Solution

Official Solution

Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

 • Plans & Features

86

4

0

Accepted Solution

Official Solution

How to Cancel Prepaid Account – Information from AT&T

AT&T PREPAIDSM service cancels 60 days after your balance expiration date as long as autopay is not setup. If autopay is setup, you must cancel autopay to cancel service.   To cancel AutoPay for your AT&T PREPAID account, perform the following: Sign into your account (Your in

Questions

 • Account & Usage

4K

9

0

Accepted Solution

Official Solution

Activate new service (1-year pre-paid), port another number, already have SIM

I wish to activate a new 1-year pre-paid service and port our AT&T home landline number to it. The store gave me a SIM and said I need to do this online for the $300 1-year offer.   --The store gave me a SIM, but the offer page automatically applies a new SIM charge.  Do I need to o

Questions

 • More AT&T PREPAID Discussions

214

5

0

Accepted Solution

Official Solution

Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

 • Samsung

194

3

0

Accepted Solution

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How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

Questions

 • Other Phones & Devices

243

5

0

Accepted Solution

Official Solution

How can I get receipt of Autopay payment?

I used AT&T prepaid during my trip and activatied Autopay.I would like to receive an Autopay payment receipt by e-mail.What should I do?

Questions

 • Wireless Billing

5K

5

0

0

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