Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (2K)

Relevance

Accepted Solution

Official Solution

Can I get a refund on unspent calling credit?

Hi, I'm at present an ATT prepaid GoPhone customer, using the basic phone service. I have around $60 worth of talktime left in my account. I am thinking of upgrading my phone, and I was wondering if it would be possible to get a full or partial refund. Does the answer remain the same if I want to tr

Questions

 • More AT&T PREPAID Discussions

1.3K

5

0

0

Accepted Solution

Official Solution

Reactivate SIM card

If I've stopped auto prepaid for a long time, Will the account be deleted? Is it possible to reactivate my SIM card?

Questions

 • Account & Usage

199

1

0

Accepted Solution

Official Solution

Text Message from AT&T to Replace SIM

Would you trust a message that says "Hi, It's AT&T. This is a courtesy notice to replace your SIM card before our 3G Voice Network shuts down in February 2022" and it provides a link asking for personal information to get a SIM. It says "Your AT&T Prepaid phone will STOP WORKING". (I did NOT

Questions

 • Account & Usage

1.9K

8

0

Accepted Solution

Official Solution

We can't unlock this device because it hasn't been active for at least six months of paid service.

When i tried to unlock my att prepaid iphone se, I got denied for the above reason.I have used the phone for roughly 6 months, but I don't know the exact time. How can I check how long I have been active for paid service? (since I don't have the account any longer, so I can't really check the histor

Questions

 • Apple

2.2K

6

0

0

Accepted Solution

Official Solution

I want my prepaid phone account number

I have called the 611 number and after 50 minutes I still do not have my account number. Is it the same as my phone number.

Questions

 • Account & Usage

166

1

0

Accepted Solution

Official Solution

Upgraded iPhone do I need a new SIM card? AT&T prepaid.

I purchased a new unlocked iPhone 12 from Apple to upgrade from the iPhone 6 Plus that I have now. Do I need a new SIM card or can I just install the old one into the new phone? I am on AT&T prepaid if that matters.

Questions

 • Apple

967

2

0

Accepted Solution

Official Solution

Reimbursement after switching plans

Hello, I recently changed Prepaid plans before renewing. Definitely, I got make a payment for the new plans. I wonder if there is a way to reimburse the pay of the old plans as much as what I does not use. Thank you.

Questions

 • Plans & Features

79

2

0

Accepted Solution

Official Solution

Prepaid questions

Have questions about prepaid phone plans. 1.) Do they allow roaming on other networks? 2.) I am interested in the 8gb online plan.  Is this 8gb data per month? 3.) Does AT&T allow wifi calling? 4.) Can the phone be used for as a hotspot? 5.) Can you keep your old phone number.  I

Questions

 • More AT&T PREPAID Discussions

232

2

Accepted Solution

Official Solution

Questions about switching Prepaid plans

I am currently a Prepaid customer on the 25 cents a minute plan. I am thinking about switching to the $30 5gb a month plan, but I have some questions. When switching, can my current balance be used as payment? When starting a multi-line, can the current balance of the person I invite to join be used

Questions

 • More AT&T PREPAID Discussions

42

1

0

Accepted Solution

Official Solution

(Phone number hidden) - Please stop my India plan add-on

Hi Team, Please stop my India plan add-on. Right now am in India. So please stop my Add-on Asia pack includes India (Costs $15), which i kept it as auto-payment. If possible, please stop my auto payment totally.If you need more information please contact to my mail id [email scrubbed] for further in

Questions

 • Account & Usage

105

2

Accepted Solution

Official Solution

I'm considering switching from wireless to prepaid. Can I keep my number?

I'm considering switching from wireless to prepaid. Can I keep my number?

Questions

 • Wireless Account

60

4

0

Accepted Solution

Official Solution

account balance and auto pay

I want to change plan to $40/mo. plan and start autopay but I stil have $27 in my account balance. What should I do to use $27 first?  

Questions

 • Account & Usage

696

19

0

Accepted Solution

Official Solution

$2/day plan

Hi, I frequently travel outside the US for months at a time, and in the past while travelling, I would just switch my plan from the monthly to the $2/day plan. I no longer see this on my account, and contacted your team via social media who told me I need to post here to have you guys add the plan

Questions

 • Plans & Features

71

1

0

Accepted Solution

Official Solution

Receive text internationally - is this possible?

I am currently travelling in Europe, I have a 50$ prepaid plan and I need to receive text messages to access my Microsoft accounts.None of the add-on packages seem to match to what I actually need. Do I need to change my plan to get access to international travel add-on package(s)?Please help!

Questions

 • Plans & Features

195

10

0

Accepted Solution

Official Solution

Texting from AT&T Prepaid Online Account

Does AT&T Prepaid offer the ability to text someone from your online account? Often when at work it's easier texting with a PC than a cell phone. The objective would be to access my online account and send text messages as if from my cell phone. Thank you.

Questions

 • Plans & Features

93

2

0

Accepted Solution

Official Solution

Password changed text

Hello,Recently I recieved text (June 2nd, 3:38 AM) saying that I have changed my pin number. But I have not done this. I tried to call the Service Center but it took me so much time to connect. Hence I post at here.I am worried someone hacked into my account. Could you help with this issue?Sincerely

Questions

 • Online Account Access

1.3K

3

0

Accepted Solution

Official Solution

I am trying to get in touch with customer service with questions before I sign up for an AT&T plan

I was trying to get in touch with customer service earlier (around 6pm PST) to get some questions I had about AT&T prepaid answered. However, I either got stuck in an automated phone tree or got in touch with a human who transferred me to the prepaid mobility team. My call then got disconnected

Questions

 • Plans & Features

520

3

0

Accepted Solution

Official Solution

Unrecognized imei number

My phone is unlocked and i need to activate the service but it isnt recognizing the imei

Questions

 • Samsung

71

1

0

Accepted Solution

Official Solution

H2O Sim inserted into full price BestBuy iPhone. Locked to AT&T. Cannot Unlock

Hi,I purchased an iPhone XS for the full price from BestBuy. I inserted an H2O sim into the iPhone and used it with calls and texts (did not have a data plan). In December, I noticed that I would get a cannot activate cellular network error on the phone when I attempted to use data. Due to upcoming

Questions

 • Apple

1.7K

9

Accepted Solution

Official Solution

Transfer account balance from one prepaid to another

Family members want to use the account balance in one (or two) prepaid phones into another and then close those accounts.  Any way to do this or is the money attached to the original phone numbers/accounts and no way to move that money paid to AT&T?  All the phone accounts are prepaid/Go phones.  Tw

Questions

 • Account & Usage

10.9K

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.