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att prepaid account -> cannot completely disable "AT&T ActiveArmor Mobile Security"

I want to turn off draconian AT&T protections temporarily in order to receive OTP via SMS from overseas. Unfortunately for the last 2 days I've been getting an error message whenever I attempt to turn off something called "AT&T ActiveArmor Mobile Security" on the ATT prepaid website. The o

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281

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Prepaid sim on unlocked or locked iphone11

I have an iphone 7 through Pre-paid and would like to get the iphone 11 through the Apple site since Prepaid is not offering the iphone 11. Can i use the same sim card i have on my iphone 7?   When placing an order from Apple site, do i order the phone without a sim card or do i chose ATT as the car

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331

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Why does my AutoPay isn't ready?

I have applied for Autopay for 2 months, but my bill is still not automatically paid, I pay an extra $5 per month for this, what is the reason?

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2.3K

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Invalid SIM/No Sim Found

​I have a AT&T Motivate 2 phone that I bought in December and have had no issues with it until yesterday. It randomly popped up in the corner saying No SIM Card, so I restarted my phone and now it says Invalid SIM. I never take the phone out of its case, I don’t mess with the SIM so there’s no r

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544

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AT&T PREPAID Balance expiration vs Plan expiration dates.

OKAY so I am very confused about Balance and Account expiration dates and any info regarding the matter would be very much appreciated. I'm currently on a 60$ monthly GoPhone plan and my services renew every month on the 15th. I'm aware that you need sufficient funds in your balance to keep your pho

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52.6K

31

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Prepaid website not working

Have been trying to get online a pay my bills for 3 days now but the website won't work have tried multiple browsers and multiple different devices. tried using the app but all that does is send me to the website that don't work so can anyone tell me if it's user error or at&t is just trying to

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2.1K

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Account canceled without warning, trying to reclaim phone number

I've been an AT&t prepaid customer for a couple of years, but I lost my phone recently for a number of weeks. I didn't think much of it, but when I found my phone again, it wouldn't make any calls, and then I got an email asking me why I had canceled my account. It turns out during my period of

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327

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How do I activate a SIM device with my phone number?

I tried to activate the SIM device online but then it assigned a new number so I had to cancel it. I don't want to reactivate service because I'm concerned that it will only activate a lost phone. My husband won't let me use his phone because it recognizes his number and uses his account. I can't ca

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1.6K

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Third line for prepaid cheaper?

If I add my son's line to my prepaid account-I have two lines linked, will it be cheaper for all of us? I love that we each still have our own accounts but they're linked. Can he pay separately?  or does one person have to pay for all three of us?Thanks, heather

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49

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Closed

NORTH LANE REFUND CARD

I received a refund for overpayment via the North Lane card, which I believe is just a HUGE SCAM. It WILL NOT let me activate the card online, it WILL NOT let me register the card online and there is NO phone number out there to be able to TALK WITH SOMEONE about this! This is a huge SCAM and they a

Questions

23.9K

43

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How many months can I skip payment and still keep my prepaid number

I visit the US twice a year for several months each time. When I bought into the AT&T $30/month prepaid plan, the salesman at the shop told me I had 12 months from the date of sim card purchase to top up my balance in order to not lose that number. Is this true?

Questions

12.5K

25

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How to generate number transfer PIN for AT&T Prepaid

I would like to generate number transfer PIN for AT&T Prepaid but currently don't see any option to do it online. Called *PORT but is says my number is not eligible and suggests to do it online. Any thoughts regarding this will be help full.

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30K

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Unrecognized imei number

My phone is unlocked and i need to activate the service but it isnt recognizing the imei

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122

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Nokia 1616 cell phone unlocking

Will AT&T be able to unlock a Nokia 1616 cell phone. Would I need to bring it into a store for them to do this ?

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49

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We can't unlock this device because it hasn't been active for at least six months of paid service.

When i tried to unlock my att prepaid iphone se, I got denied for the above reason.I have used the phone for roughly 6 months, but I don't know the exact time. How can I check how long I have been active for paid service? (since I don't have the account any longer, so I can't really check the histor

Questions

2.2K

6

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No way for a non US resident to cancel AutoPay

Hi, I was on a business trip in USA for two weeks and bought an AT&T prepaid SIM with AutoPay.I am now back in Europe and I am finding it impossible to cancel AutoPay. 1.)  Tried creating an AT&T ID (https://www.att.com/my/#/welcome?origination_point=login&generate_token=false&from_page=webreg), but

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407

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$2/day plan

Hi, I frequently travel outside the US for months at a time, and in the past while travelling, I would just switch my plan from the monthly to the $2/day plan. I no longer see this on my account, and contacted your team via social media who told me I need to post here to have you guys add the plan

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82

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Reimbursement after switching plans

Hello, I recently changed Prepaid plans before renewing. Definitely, I got make a payment for the new plans. I wonder if there is a way to reimburse the pay of the old plans as much as what I does not use. Thank you.

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97

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at&T prepaid 12 month plan 8gb

hi, are there any taxes and fees on this plan? When i went to checkout online, there is an asterix saying the amount does not include taxes or fees.  Yes, even until the last step after entering the credit card the only taxes that appear are on the SIM card, and no fees. Also, if i go wi

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105

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I'm a student and I need a line

I'm very confused with the different types of lines available. I'm a student and I need a basic line (prepaid or postpaid). I only use around 10 GB per month of data. I also need a new phone because my current phone is not compatible with the network in the U.S. It should also be a basic phone.&

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73

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