Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.6K)

Relevance

Accepted Solution

Official Solution

Can I stop my auto-pay plan if i don't remember my phone number?

Hi,I'm out of the country now and didn't cancel my AT&T auto-pay plan before I left. I know it sounds ridiculous but i really don't remember my AT&T number since i bought the number just for temporary use. Now it gives me trouble that it charges me every month and I don't know how to cancel it. I co

Questions

 • Plans & Features

461

1

0

0

Accepted Solution

Official Solution

Upgrading on a pre-paid wireless plan

Hello, I currently have and iPhone 6s, and I am interested in upgrading to the 12. I am also currently on one of AT&T's prepaid wireless plans. If I were to buy an unlocked iPhone 12 and put my current SIM card into it, would the phone work? Would I still be on the same plan? If not, how woul

Questions

 • Phones, Tablets & Devices

92

1

0

Accepted Solution

Official Solution

Can't cancel my prepaid account from abroad

Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a

Questions

 • Account & Usage

33

2

0

Accepted Solution

Official Solution

Coming to California for a holiday from Finland

Hello!I coming to California for holiday this june. I'm asking about prepaid plans. I have Oneplus 5t phone. Does it work on ATT network with 4G? If I buy the Unlimited 85$/mo. plan, what restrictions are there besides it may slow down if there is congestion on network after 22GB. Is there any restr

Questions

 • Data & Messaging Features, Internet Tethering

285

1

0

0

Accepted Solution

Official Solution

Urgent Plan Cancelation

So, recently I moved from Portugal to San Diego and went to a AT&T store to get a plan, I got the 8G plan for 40$ a month using autopay.The thing is, I had to return in urgency back to Portugal a week later.How can I cancel my plan/card?? It is in autopay and I don't want to be charged 40$ per month

Questions

 • Wireless Account

84

2

Accepted Solution

Official Solution

I don't use any ATT phone.

My credit card has been debited for ATT which I have not used. I would like to cancel the contract if it is not fraudulent, but I do not know the phone number. How can I do that? I live in Japan, and I don't use any ATT phone.

Questions

 • More AT&T PREPAID Discussions

42

2

0

Accepted Solution

Official Solution

$.70 911 charge?

I have been using the GoPhone for over a year, and it has been nothing but a pain in the bneck since. Last month alone, you magically removed over 100 of my minutes, and now this time you seem to have taken out $.70 for a 911 call I never made!!! Why would there be a fee for that anyways, when I alr

Questions

 • More AT&T PREPAID Discussions

2.3K

5

0

0

Accepted Solution

Official Solution

Business cell to a prepaid phone plan?

Can I use my AT&T older business cell phone (Note 9) and switch it to a prepaid phone plan?

Questions

 • Plans & Features

34

1

0

Accepted Solution

Official Solution

Mobile hot spot

How do i set up mobile hot spot? I am currently on a prepaid account and when I go to the hit spot tab on my phone it tells me to call 611 or go online.. is there anyway I can enable it right now? I have an iPhone 7+

Questions

 • Data & Messaging Features, Internet Tethering

6.4K

4

0

0

Accepted Solution

Official Solution

use iPhone a2215 with att from Europe

I'm going to live in the us for 3 years and I'd like to use my iPhone 11 Pro gsm with an unlimited plan. My phone is unlocked and the sim slot is free as I use an e-sim from from Vodafone carrier. How can I procede in order to have communications as soon as I arrive? Thank you

Questions

 • Phones, Tablets & Devices

28

2

0

Accepted Solution

Official Solution

Cannot make or receive calls

For the last 3 or 4 days, I suddenly cannot make or receive calls. People trying to call me immediately go to voicemail. And when I call others, as soon as I hit the phone button to make the call, I immediately get the message "call ended". This is with my regular number tied to my AT&T sim as w

Questions

 • Samsung

163

3

0

Accepted Solution

Official Solution

The account has been disconnected/ how to connect outside the U.S.

I found my account can not be signed in and it asked me to connect Customer Service. But I am currently not in the U.S., is there any email address that I can access to AT&T Customer Service?   Thank you for reading and have a nice day. 

Questions

 • Account & Usage

638

9

0

Accepted Solution

Official Solution

Will at&t support my foreign cellphone (3G?)

I'm going to be living for a year in the States and I need a prepaid SIM card. However my phone is a BQ Aquaris U plus, and works with the following bands:4G: 800 / 1800 / 2100 / 2600 B20 / B3 / B1 / B73G: 850 / 900 / 1800 / 1900   V / VIII / II / I2G: 850 / 900 / 1800 / 1900 I'm guessing that means

Questions

 • Network Coverage

513

4

0

0

Accepted Solution

Official Solution

I have a multi-line plan with my three kids. Money is tight this month.

Is it possible to only pay for one or two of the phones this month, but still keep the other phones on it and pay them next month?

Questions

 • Account & Usage

412

2

0

0

Accepted Solution

Official Solution

Transfering current GoPhone number to a Freedom Pop account.

I use this number for personal as well as business. I want to keep this number for simplicity sake and to assure transparency among clients. I found little reference to keeping/transferring numbers when searching MyATT and the internet. Thanks in advance for your guidance.  wkmatl

Questions

 • More AT&T PREPAID Discussions

594

1

0

0

Accepted Solution

Official Solution

APN profile for Iphone6

Do you have a APN profile for Iphone6? Can I download it ? I would like to use AT&T gophone SIM card with my Iphone6. Sometimes, the APN setting seems not to be able to be set automatically.

Questions

 • More AT&T PREPAID Discussions

17.3K

2

0

0

Accepted Solution

Official Solution

Roaming on my prepaid plan

I cannot seem to enable roaming for my prepaid plan. My phone is effectively out of commission. I cannot even receive text messages from my banks, etc. Is it possible to activate roaming with a prepaid plan?  

Questions

 • Plans & Features

54

3

0

Accepted Solution

Official Solution

Changing autopay date

I want to change the autopay date but this isn't possible to just do. Apparently you need to turn autopay off and either delay your payment to the day you want or pay early the next month on the day you want. My question is if I do this then will I lose my autopay discount? I am on the $75 prepaid p

Questions

 • Account & Usage

320

2

0

Accepted Solution

Official Solution

"Sim Card Not Provisioned" suddenly

Hello, the weirdest thing happened tonight. I was working on my computer when suddenly my phone made a noise out of nowhere, checked it and a message popped up "sim card not provisioned mm 2". This was right at 9pm pst so when I called the customer service line, it told me the office was close and t

Questions

 • Account & Usage

982

1

0

0

Accepted Solution

Official Solution

Activated SIM, but can't login or use phone

I ordered a new SIM card for my phone number that I want to port in from Boost Mobile, and I selected a prepaid plan for my unlocked iPhone 6s. When I tried to activate the SIM card online, it said that the card had already been activated and showed that the number associated with it is the one I wa

Questions

 • Phones, Tablets & Devices

73

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.