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Apple has locked my 2 phones & AT&T requires sending texts to verify

I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the

Questions

438

12

0

Accepted Solution

Unable to add website to exceptions list in Smart Home Manager

I am staying with my parents who have AT&T and my friend's website is being blocked as spam by AT&T Internet Security. Internet Security/Active Armor wasn't even activated on the account when I began receiving the pop-up, but I enabled it as without it I was not able to view the exceptions l

Questions

2.6K

8

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Accepted Solution

Directv refund

My name is John cumbie, service address (personal information scrubbed). I canceled my service about 3 months ago. I have spoken to numerous people since then and they all said refund was being sent, but still no refund. I demand my money in writing. If it were reversed you'd send me to a collection

Questions

88

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AT&T Store cannot find trade in phone and claiming we never brought one in.

My daughter in law traded in her phone to join our plan from another carrier. We went to the store and everything went as expected. The sales guy told me since we were adding a new line and trading in a phone, the new phone would be free. The transfer of the phones would take about an hour, so we le

Questions

345

15

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Accepted Solution

"Enter MCK"

On 9/12/23 I successfully ported 3 wireless numbers to another carrier. During the process one of my Samsung Android phones would not accept the unlock code given to me when I paid for the phone earlier this year. After too many attempts I am locked out of my device. I have six case numbers from six

Questions

330

3

0

Accepted Solution

Closed

Fold 4 screen split

So my screen split months ago, I tried to file a claim with att and it was rejected, saying I need to file a claim with Samsung. Samsung rejected it and said att needs to handle it.&n(Edited per community guidelines)p; It is im(Edited per community guidelines)sible to find any way to talk to

Questions

858

25

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Official Solution

AT&T Now not honoring $300 Reward Card Offered When I Ordered High Speed Fiber Internet

I don't know where to go for resolution. I ordered AT&T 300MB Fiber service on February 27, 2023. I have existing wireless service and DirectTV Stream through AT&T but have internet service with Spectrum. AT&T fiber was newly installed in neighborhood, and a door to door AT&T sales

Questions

2.6K

16

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Accepted Solution

Dropped calls, just started service 2 days ago

I just started the prepaid service. I can't make any phone calls at all, the call drops immediately. I've contacted via chat 3 times now and gotten put in circles, then had the chat closed. I've already restarted it many times. (please stop treating me like an (Edited per community guidelines) who h

Questions

27

4

0

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Fiber installation

I was able to order and schedule fiber internet installation and the day of the installation I was told there's no connection for my neighborhood. Why would you allow customers to order a service you can't provide? I've now had to order internet from a different provider and quite honestly thinking

Questions

31

1

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Accepted Solution

False Advertising

As the picture shows the S23 says "Any Year, Any Condition" yet when you try to actually trade in a phone is says it has to be S9 or newer. Tried customer service chat, and talked to two different people on the phone yet they refuse to honor what their website says.

Questions

66

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Returned device

So I pre-ordered a Google pixel fold. Phone was delivered with the camera having nothing but a black screen and malfunctioning. Fought back and forth between at&t, Google, and asurion to figure who was going to take responsibility for sending me a malfunctioning phone. It took 18 days to get a r

Questions

21

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Ordered ATT fixed wireless internet, never received

I ordered ATT fixed wireless internet 10 days ago and was told I'd be contacted within 72 hours to schedule install. Was never contacted. Call 800 number to try and get it scheduled and no one has ever heard of fixed wireless internet and is totally clueless. I just need the equipment sent to my add

Questions

54

5

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At&t Bill Sky High

My son is a teacher & we switched to AT&T & we've been lied to & told we would receive a "teacher appreciation" discount which we have yet to receive & we have been customers for about 4-5 months & our bill is sky high!!! When we call every single month to speak to someone. N

Questions

46

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dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

Questions

53

5

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Device trade in

I’m curious as to why I’m not getting at least $200 credit for my iPhone I traded in. I’ve fought with them for over a year to get the full $800 credit for my phone and I was scammed saying “the find my iPhone wasn’t turned off”. So once I finish paying for this phone, a lawyer will be involved in a

Questions

123

5

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Accepted Solution

Unresolved issues moved off forum.

Has anyone else posted a question regarding AT&T's poor customer service, only to find their post moved to a private DM and the original post removed? If that's the case please let me know if your concern was ever addressed and resolved.

Questions

68

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AT&T never gave me trade-in credit

AT&T never gave me trade-in credit This whole program is insane. "Mail in your phone or return it in store and we will give you $800 credit in three months."  SCAM I traded my iPhone 13pro max in around December Or January of 2022. It is now January of 2023. After multiple calls and hours on the l

Questions

165

5

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AT&T Bill

Hi,I have spent over 6 hours the last three days trying to reach the Loyalty/Retention department. Does this department even exist? At this point, I'm about to file a legal dispute with AT&T. I have a $4.60/month bill that started in 2022 and has grown to over $80. This bill shows one phone numb

Questions

51

9

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Closed

Demanding Assistance, Unhappy AT&T Pre and Post Paid customer who has been scammed

Someone in your company who speaks English and that has a basic understanding of business ethics needs to call me as soon as possible. After dozens of attempts with your call center arguing with who knows out of some foreign call center I am now motivated to hire an attorney. HEY AT&T, mid last

Questions

91

6

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Accepted Solution

Problem with ATT fiber modem

I have ATT fiber Internet. The modem’s firewall is configured “off” (i.e. let all traffic pass through). I also have a block of static IPs.  I have my own firewall behind the ATT modem.   On 02/07/2023 randomly the modem’s firewall got turned “on”, and the static IPs configuration got w

Questions

73

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