I've been using a ZTE MF985 hotspot for the past 2 yrs with no issues and reliable LTE speeds. Since the 3G shutdown, my speeds has been cut in half, if not more.   From what I've read, this device is not affected since it's a LTE device and not listed as being affected. AT&T tech su

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

I moved from one home to another and had my service transferred to the new home. When we spoke with the Sales person about transferring service I was informed there would be no charge since I was moving. It was even asked on the call if we could install the wireless router and Uverse receiver oursel

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

Cannot get help with AT&T 1800.288.2020 or Chat to fix the internet timeout. First tried to use the online chat which direct me to a webpage to troubleshoot the connection. As expected it didn't find any error and have an option to restart gateway. Proceed with the restart didn't help the issue.   

I have been very happy with my ATT Fixed Wireless for several years, but in early May 2022, my internet went out and no one on the main customer service or technical service lines will help me. I have even asked to have a repair person sent to my home but they refuse.  The standard answer I ge

I recently had a cellphone I ordered from AT&T delivered by Enjoy. I feel the need to provide feedback on the service. The positive: The employee was very friendly and pleasant. The negatives:  The employee changed my plan without my permission (from AT&T Unlimited Elit

What’s the point of allowing online ordering when regardless of what you do, you cancel the order. I uploaded the front and back of my ID as requested to verify it was me yesterday and it was accepted. I got an email this morning that the order in its entirety was cancelled. I’m NOT going back to yo

Years ago you could. And I think that it is lousy service that you no longer provide. I'm in an emergency here & need to review old text messages I deleted and You can't help me in 2021. But yet just a couple years ago I found myself in a similar position & had access. And I'm paying you how

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

On 12/5/2014 I had to cancel my service with AT&T.  First issue, I ordered an iPhone 6+ over the phone (first & last time ever doing that) and was told my phone would arrive in 3 business days.  I got my shipping information in an email later that day and the dates were between 11/6 - 11/27.  Second

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

I bought a new phone at Walmart. They said they made a new account with AT&T in order to get the phone working. then they canceled the account or tried to cancel, and AT&T did not cancel it. Now AT&T is trying to bill me for an account which does not exist.

I sent out my return phone in October of 2022, the phone was in perfect condition. Three weeks went by I received a message saying that my phone arrived damaged and was valued at $64 (for Iphone 11 Max Pro), I have to pay the difference of $457. I have contacted multiple reps regarding this issue, t

There are employees of At&t who work a kiosk inside of a Target that consistently do not wear their masks. Their job is to talk to people in order to sell things, how can you have an employee make themselves such a potential hazard. I take it there's no official complaint system? But it's been w

Received quote for cost reduction to all of our services during chat request to upgrade all of the services. Cost savings never materialized on bill and services were not provided. Unable to contact same chat person. Told that I couldn't email chat log and to take it to local ATT store. Roanoke ATT

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

Anyone else get told that they won’t get charged roaming when they arrive in Central America from an ATT agent and then get back from the trip and have 400+ dollars in fees. Have spoke to many agents on phone and they have confirmed the three countries my family visited were covered; however they ca

Hello! Does anyone know if AT&T has people going door to door telling people their fiber has been updated and they should switch their box off and on to get faster service? We had 2 guys in our neighborhood yesterday knocking on doors . They did not look professional, had no business card, no AT