Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.3K)

Relevance
Unlock SIM lock on iPhone.

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Questions

 • Other Phones & Devices

45

7

0

Fraud iphone charges on the account

Out of nowhere a new iPhone charge has appeared on my account. Been trying to get this resolved through customer service is just not going anywhere. Have spent numerous hours on the phone with support. Every time I get an Support person, they say they will resolve it but nothing is happening. How do

Questions

 • Wireless Billing

105

5

0

My phone is locked out, saying SIM card is PUK locked

I fell asleep with my fingers on the screen...Must've locked device due. Now I cannot unlock it because its asking for 8 numeric password... I don't recall it? How can I RECOVER MY PUK CODE if I cant

Questions

 • Android

36

1

0

CAN'T VIEW AT&T WIRELESS BILL

Why am I not able to access my AT&T wireless bill at all?? Each time I click billing to view my statement, I get redirected to the AT&T TV lander page. This is a very serious issue as I'm not able to view my bill. I'm very upset with the website and hope there is a fix soon for it or else I

Questions

 • Wireless Billing

37

1

0

WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

Questions

 • Wireless Account

95

3

0

Fiber Internet Installed - Cable Never Buried

We had Fiber Internet installed on 2/26/2022 and we were told that a crew would come out in the next 2 weeks to bury the cable. Someone did come out in that timeframe and said they were there to bury the cable.  They started to work and then left suddenly.  Nobody has been back since.&nbs

Questions

 • AT&T Fiber Installation

48

1

0

FIBEROPTIC INSTALLATION IRRIGATION DAMAGES

HAS ANYONE HAD EXPERIENCE WITH SEDGWICK TO REPAY FOR FIBEROPTIC INSTALLATION DAMAGES? ATT CONTRACTOR INSTALLED FIBEROPTIC LINES THROUGHOUT OUR NEIGHBORHOOD. IN THE PROCESS, AND SINCE MY HOME IS ON A CORNER, THEY RAN LINES AT 90 DEGREES IN MY YARD. AS A  RESULT, THE CREW DUG 3 TO 4 HOLES IN

Questions

 • AT&T Fiber Installation

42

3

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

39

2

0

Cannot get help with AT&T 1800.288.2020 or Chat to fix the internet timeout

Cannot get help with AT&T 1800.288.2020 or Chat to fix the internet timeout. First tried to use the online chat which direct me to a webpage to troubleshoot the connection. As expected it didn't find any error and have an option to restart gateway. Proceed with the restart didn't help the issue.   

Questions

 • AT&T Internet Account

88

1

0

Lied to About Fiber Connection Availability

I have chatted with multiple people over the past several days about the possibility of extending Fiber connection to my home. It's not currently available at my address, but is available at a home 700 feet from mine. I can see it from my front yard. I contacted Friday, Saturday, and Monday and was

Questions

 • AT&T Fiber Installation

235

14

0

reward/gift card never came

How do i get the 250 reward card for coming over to at and t and activating a new line/acct.

Questions

 • Online Account Access

520

12

0

Home Phone Out Since 9/15/2020

Home phone (land line) has been out since 9/15/2020 - Hurricane Sally. Have called weekly to report the outage and each time I'm told that there is an outage in the area and given an estimated date of repair. Well as of today, 10/16/2020, still no home phone. What do we have to do to have home phone

Questions

 • AT&T Phone Equipment

18

1

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

30

1

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

 • Apple

47

1

0

How to Report an Aggressive ATT utility technician?

I work with a large corporation and need to report a very aggressive ATT technician and issue a trespassing notice. He will not be allowed back onto our property to perform work and we are considering terminating our contracts with ATT.

Questions

 • AT&T Phone Installation

42

3

Spartan GoCam & Pre-paid wireless data... HELP!

I've been bounced around by 4 AT&T customer service people when I call in, and now have been to a local AT&T store and still am not able to find out how to activate my new trail cams with AT&T service. I have 3 new Spartan GoCam's "connected by AT&T", that have never been used, a

Questions

 • Plans & Features

39

1

0

ATT U-Verse has FALSE ADVERTISING

I live in an older neighborhood in Cumming, Georgia.  I attempted to get U-Verse, but after spending almost 20 hours with techs in my home; techs on the phone; customer service reps attempting to sell me U-Verse at least 7 additional times; and living without my internet service that ATT disconnecte

Questions

 • U-verse TV Account

550

3

0

0

The stories about AT&T ripping people off and being liars are true.

On 12/5/2014 I had to cancel my service with AT&T.  First issue, I ordered an iPhone 6+ over the phone (first & last time ever doing that) and was told my phone would arrive in 3 business days.  I got my shipping information in an email later that day and the dates were between 11/6 - 11/27.  Second

Questions

 • Wireless Billing

1.3K

4

0

0

ATT REWARDS CARD FRAUD

We recently setup ATT internet services at our new APT here in Central Texas. After about a month my wife was receiving calls from an ATT Rewards member agent asking if she received her card. This person was very persistent and the same agent every other day to the point where my wife was like omg,

Questions

 • AT&T Internet Features

136

4

0

No App access due to zombie shell account?

I have a zombie shell account from an order that was immediately cancelled because the terms 3rd party retailer gave me did not match the promise. I then went through lots of trouble to get 4 lines in an active account. Both accounts use the same email address. I cannot use the App at all, always ge

Questions

 • Wireless Account

61

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.