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Transfer Billing Responsibility

We have tried at least FIVE times to transfer billing responsibility on my account. Every time the transfer failed.  The only solution AT&T has offered is to convert to a new account and change all our numbers.  This is ridiculous!!!  If they can't fix this, and soon we will term

Questions

 • Wireless Account

36

0

0

Closed

AT&T's decades of throttling our internet speeds and leaving our land-lines and VOIP's without minimal security.!!!

AT&T's decades of throttling our internet speeds and leaving our land-lines and VOIP's without minimal security.!!! I have been a ADSL customer for nearly 30-years at one address. I have filed "FORMAL COMPLAINTS" to the FCC and ATT has gotten away with charging us for one product (50megs downloa

Questions

 • AT&T Internet Account

82

9

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

72

1

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

33

1

0

customer service

I was promised a in store brand-new cell phone 08/29/2017 along with a credit of a $120 At&t has decided not to honor what they said and the notes reflect the conversation. I made several calls for them to honor  what they have said each time has been a horrific experience. The most reason was stan.

Questions

 • Wireless Account

142

2

0

0

AT&T not honoring promotion

I ported over from Verizon in February 2017.  I walked into an AT&T retail location where a sales rep offered 2 promotions.  1. Free iPhone 7 when you have DirecTv and port over from another carrier.  2. BOGO on latest smartphones. The store had signage up for both. We chose the iPhone offer (alread

Questions

 • Wireless Account

1.2K

6

0

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

62

0

0

Randomly adding charges w/o notification

I am one of the few DSL customers left because we and 10 other families live on a dirt rd. We have been with AT&T since 2010 - long time customers.  After a phone call to AT&T for cell phone charges in excess of $743.00 they credited back to my acct, the next months DSL bill went up $

Questions

 • AT&T Internet Account

122

3

0

Trade in issues

We traded in a perfectly good Samsung S8 in early November 2021 for a change to an Apple product. The trade in promised a rebate of $300.00.  We were told when AT&T received it the screen was damaged and unusable which was not the case when we sent it.  We only received 35.00 and we h

Questions

 • Apple

36

2

0

HBO

i have tried multiple times to reach AT&T by chat and discuss via phone. my plan is grandfathered in to receive free HBO. I was told to download the AT&T TV/Watch app and use my AT&T wireless login information to access. I get an error every time saying that my wireless account doesn't qualify al

Questions

 • Tones, Games, Videos, More...

46

1

0

connecting a non ATT device t to network should be easy

I bought a nice Tablet recently, a Samsung Galaxy Tab S2 (SM-T715).  I got a SIM card for it, went to buyasession.com and filled out the IMEIand ICCID info just like I had for my older tablet. But, it would not connect to the network.  So, I went to the AT&T store next to Northlake Mall in Atlanta,

Questions

 • Samsung

347

7

0

0

Copyright Infringement Tutorial

I received a notice in the mail saying that one of my roommates has been copyrighting Star Wars Episode IX and that if I don't complete the tutorial then my internet service will be temporarily limited. I was also wondering if you can please tell me what shows and movies that my roommate has downloa

Questions

 • AT&T Fiber Account

65

1

AT&T Installation Fee

I moved from one home to another and had my service transferred to the new home. When we spoke with the Sales person about transferring service I was informed there would be no charge since I was moving. It was even asked on the call if we could install the wireless router and Uverse receiver oursel

Questions

 • U-verse TV Equipment

261

3

0

ATT U-Verse has FALSE ADVERTISING

I live in an older neighborhood in Cumming, Georgia.  I attempted to get U-Verse, but after spending almost 20 hours with techs in my home; techs on the phone; customer service reps attempting to sell me U-Verse at least 7 additional times; and living without my internet service that ATT disconnecte

Questions

 • U-verse TV Account

553

3

0

0

Never received full credit for trade-in I was promised after being escalated and approved by Vincent at AT&T Help Forum

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

Questions

 • Phone & Device Upgrades

37

1

0

Fraud iphone charges on the account

Out of nowhere a new iPhone charge has appeared on my account. Been trying to get this resolved through customer service is just not going anywhere. Have spent numerous hours on the phone with support. Every time I get an Support person, they say they will resolve it but nothing is happening. How do

Questions

 • Wireless Billing

109

5

0

Lies and Misinformation.

I am constantly disappointed with the performance of the internet I am provided. I pay for up to "400 Mb/Ps" or 50 Mbs for anyone who is not trying to make it seem faster than it really is; and yet I have only ever gotten this speed either shortly after I get off the phone with them to complain or w

Questions

 • AT&T Internet Plans

76

4

0

Has anyone been able to get bill corrections caused by DECEPTIVE DISCOUNT OFFERS?

While shopping for new phones and new service I put 2 iPhones in my cart and it showed a base cost for 2 lines of Unlimited Starter for a base price of $60/line. I believe there might have been a discount for getting 2 lines, but not sure.  In any case there was no mention of an assumption tha

Questions

 • Wireless Billing

106

12

0

cancelling a phone line

Due to all that is going on for the last 1 1/2 I have needed to cancel a phone line that has been UNUSED. I got around to calling and was told I have to pay for an additional 21 days FOR AN UNUSED line. I have been a customer for over 20 years, STILL paying my bill though I am affected financially

Questions

 • Wireless Billing

41

2

Getting non-returned device charge removed

I require your immediate attention to get a resolution to the unwarranted charge to my wireless account.  I am requesting a representative with the proper authority at AT&T to contact me to resolve this issue immediately.  I am contacting your division because I have called AT&T's billing and custom

Questions

 • Wireless Billing

207

2

0

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