Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.8K)

Relevance
unlocking phone to use other carrier

My phone has been in "unlocking" process for more than a week. It's only supposed to take 48hrs. What gives.  This is the reason I don't like AT&T.  I am a Directv customer and I'll cancel my account.

Questions

 • Samsung

54

4

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

114

1

0

cancelling a phone line

Due to all that is going on for the last 1 1/2 I have needed to cancel a phone line that has been UNUSED. I got around to calling and was told I have to pay for an additional 21 days FOR AN UNUSED line. I have been a customer for over 20 years, STILL paying my bill though I am affected financially

Questions

 • Wireless Billing

52

2

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

42

1

0

customer service

I was promised a in store brand-new cell phone 08/29/2017 along with a credit of a $120 At&t has decided not to honor what they said and the notes reflect the conversation. I made several calls for them to honor  what they have said each time has been a horrific experience. The most reason was stan.

Questions

 • Wireless Account

144

2

0

0

CAN'T VIEW AT&T WIRELESS BILL

Why am I not able to access my AT&T wireless bill at all?? Each time I click billing to view my statement, I get redirected to the AT&T TV lander page. This is a very serious issue as I'm not able to view my bill. I'm very upset with the website and hope there is a fix soon for it or else I

Questions

 • Wireless Billing

59

1

0

are there AT&T employees posing as consumers on this forum?

I post an excruciating situation that I experienced with AT&T. immediately someone comments. I'm new to this ( actually my anger and frustration brought me to write my first post today). So, Lizard Lips writes derogatory statements towards me. Have I not endured enough? No! Miserable ppl need c

Questions

 • Wireless Billing

39

3

0

customer service is terrible

AT&T has the worst customer service I have ever experienced. Everyone is outsourced from India and lies about the "deals" they can give you. I have the transcripts from the last five agents I have spoken to who all triple confirmed I would be getting a plan for a certain price. Not only did they

Questions

 • Wireless Billing

52

1

0

Extreme Overage Charges

I changed a plan 2 weeks ago. They did not inform me that they refused to back date it to the beginning of the bill cycle. I was clueless that I was going to have a $255 overage fee on an unlimited tablet. I have called in. I have been transferred to multiple people in multiple departments. I am cur

Questions

 • Wireless Billing

61

9

0

I was scammed

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

Questions

 • Wireless Billing

49

8

0

Transfer Billing Responsibility

We have tried at least FIVE times to transfer billing responsibility on my account. Every time the transfer failed.  The only solution AT&T has offered is to convert to a new account and change all our numbers.  This is ridiculous!!!  If they can't fix this, and soon we will term

Questions

 • Wireless Account

55

0

0

I want to edit my subaccounts, but can't find a list of them

I'm having trouble asccessing my email, which is through bellsouth.net. I use Thunderbird and POP3 service and it has woorrked for years.A while back I got a message that my password wasn't working anymore. So, I tried the usual "Reset Password" routine and was issued a new password consisting of si

Questions

 • AT&T Internet Security

33

1

0

Outside facility issue?

Call to get internet and install date is set for Friday the 24th. I get called CONFIRMING THE APPOINTMENT the 23rd not HALF AN HOUR later I get called cancelling the appointment due to an "outside issue" which could not be more vague.  There is a port for dsl in my wall specifically branded at

Questions

 • AT&T Internet Equipment

50

1

0

Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Questions

 • Wireless Account

48

2

0

Unable to receive the unlock service email confirmation

I submit to understand lock requests,Because I fill the wrong email address,Unable to receive email confirmation.How can I should cancel the original application to submit new unlock request,Over the past few days, I since the resubmission or tip is under processing

Questions

 • Apple

58

2

Port In Number promo snafu

I noticed that ATT had an online offer for both the iPhone 11 Pro Max, and the S20 Note 5g. I have a family plan with 4 lines, and all 4 of these lines wanted to upgrade and this promo was way better than Verizon's upgrade so I decided to try ATT.  I was advised to place 2 separate orders by t

Questions

 • Wireless Account

90

0

0

20 years with Direct TV and no solution for tripling the price of slow Internet service

I have been with Direct TV for 20 years and have to call every six months to recreate a new contract because of their price increases (Very time consuming,) , They added ATT internet at at a $18.95 per month rate which was a good price. The service didn't work fast and I wasn't too concerned as I

Questions

 • AT&T Internet Account

71

1

0

order problems

I put in an order a month ago. Tried to keep my number but since its prepaid i had some trouble. So i called 4 times and have been on hold for an hour before giving up each time. I tried online support and same results as calling....I have gotten no where. I just want to change my choice to switch n

Questions

 • Wireless Account

26

2

0

NEED CORPORATE EMAIL ADDRESS TO REGISTER COMPLAINT

Would like to post strong complaint to corporate office. need postal address and email address. thanks

Questions

 • Wireless Billing

95

2

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

93

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.