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Internet has been on and off for the past month, and I've been without internet for the past 4 days

About a month ago, my internet began intermittently going on and off every 3-5 days. Down times have ranged from a couple hours all the way up to 4 days. Right now I am on about my 4th straight day without internet. I have put out upwards of 10 service calls and my issue still isn't resolved. The

Questions

 • AT&T Fiber Equipment

56

1

0

Voicemail

After waiting for over an hour to speak with a representative, THAT representative assured me that the problem was fixed. IT WAS NOT FIXED!Cannot fix outgoing greeting which states "enter 10 digit phone number you are trying to reach"

Questions

 • Account Features

21

0

0

connecting a non ATT device t to network should be easy

I bought a nice Tablet recently, a Samsung Galaxy Tab S2 (SM-T715).  I got a SIM card for it, went to buyasession.com and filled out the IMEIand ICCID info just like I had for my older tablet. But, it would not connect to the network.  So, I went to the AT&T store next to Northlake Mall in Atlanta,

Questions

 • Samsung

366

7

0

0

SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Questions

 • AT&T Fiber Account

49

0

0

Home Phone Out Since 9/15/2020

Home phone (land line) has been out since 9/15/2020 - Hurricane Sally. Have called weekly to report the outage and each time I'm told that there is an outage in the area and given an estimated date of repair. Well as of today, 10/16/2020, still no home phone. What do we have to do to have home phone

Questions

 • AT&T Phone Equipment

34

1

0

Poor customer service

Or having U-verse for five days, we have received the worst customer service imaginable. The modem crashed within five days of being set up, called customer service, reached tech-support, they indicated they could put a service note in when I would be home, that did not happen. Spoke to a manager an

Questions

 • U-verse TV Account

971

8

0

0

Wrong chromebook was sold and now I cannot return

I need help. Who can I talk to? I went to ATT in May. Got a new phone and a chromebook on promotion. After a month, I called ATT store and asked why my chromebook promotion was not taking effect. The kid that sold it to me said it takes a few months. So the third month, I called again to discuss my

Questions

 • Community lounge

45

1

0

A Fraud charge on my ATT Reward card/200 dollar reward Card only has 50 dollar balance

I have a $200 reward card issued by AT&T. When I tried to make a purchase of $130 dollar it got declined. I contacted ATT reward center and they told me this card only has $50 balance. There was a $150 charge from merchandise 'US International' and thus I only have $50 balance. I have no idea wh

Questions

 • Community lounge

48

0

0

REWARD CARD NEVER ARRIVES

I was supposed to get a $100 gift card in the mail last month and it still hasn't arrived. I've called, chatted, been left on hold forever, and still no resolution.  The gift card has been claimed and said it was mailed out the end of July.  @ATTHelp @ATTHelpForums @ATTHelpFeedb

Questions

 • AT&T Fiber Account

21

1

0

how to compare ATT Plans

The ATT chat representative said that he works for another company hired by ATT and that he does not think that ATT has information on the net where a proposed new customer can compare the prices and services offered in its various plans. So he says the only way to try to get that information is

Questions

 • AT&T Phone Account

50

3

0

Prepaid ATT flip-phones

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Questions

 • Account & Usage

34

1

0

Confusing Trade-In process; was told to send phone to wrong address

After upgrading my phone, I contacted AT&T to find out how to send in my phone for the Trade-In. They gave me mailing label which I used to send in the phone. A couple days later, a package arrived at my house to send in the Trade-In - a different address. I have tried to contact the Trade-In Pr

Questions

 • Phone & Device Upgrades

594

4

If this is any indication of life with AT&T Digital Life, then No Thanks!

Signed up for the highly recommended AT&T Digital Life to upgrade security system after almost 8 years with ADT. Became highly frustrated by the inadequate customer service AT&T Digital Life has provided. After our experience with AT&T, as outlined below, we have lost all confidence in AT&T and its

Questions

 • Other

474

1

0

0

HBO

i have tried multiple times to reach AT&T by chat and discuss via phone. my plan is grandfathered in to receive free HBO. I was told to download the AT&T TV/Watch app and use my AT&T wireless login information to access. I get an error every time saying that my wireless account doesn't qualify al

Questions

 • Tones, Games, Videos, More...

60

1

0

Unlock SIM lock on iPhone.

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Questions

 • Other Phones & Devices

72

7

0

Closed

ATT is the WORST, they LIE to your face and then do not help you

ATT is the WORST, if you are thinking about switching to ATT for any service, THINK AGAIN. The agents will LIE TO YOUR FACE multiple times and then when your account is all messed up and all the prices are changed and increased, they WILL NOT HELP you. I am writing this to warn all people thinking o

Questions

 • AT&T Internet Account

58

0

0

Breached Email

My email has been breached and even though I have changed the password 40ish times, the hacker still gets in. Is there a way to lock the account or something so nobody can sign in? Have been in contact with AT&T customer service for the last few days and the only thing they will assist me with is te

Questions

 • AT&T Internet Account

29

0

0

Unlocking a phone

I bought a phone and a plan from the store and after putting my address into the system was told that I would have coverage. After the rep struggled for over an hour to get my phone activated, I told him I would take care of it. I only did this because I was in a hurry and have ported numbers before

Questions

 • More AT&T PREPAID Discussions

50

6

0

AT&T PREPAID billed twice problem

I have been using AT&T PREPAID service for the past few months but discovered that I was billed twice in mid-march. I want to ask about how or why this happened and hopefully request a refund. I am unable to call customer services because I am abroad and could not find an email address that I can us

Questions

 • More AT&T PREPAID Discussions

27

1

0

My entire service is down

Nothing works at my home after they buried the line outside my home. My kids are unable to do their school work due to no connection or service. I have tried everything. I cannot get anyone on the phone except "promotions" who hung up one me

Questions

 • AT&T Internet Equipment

46

1

0

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