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Broken Conduit

I just moved into a new home in a new community. Sept 22, 2020 a tech came out to hook up my internet and said the conduit was damaged and would need to be fixed.  Fast forward to today Oct 28, 2020, nobody has shown up to fix the broken conduit.  This matter was escalated to the Office o

Questions

 • AT&T Fiber Installation

56

5

0

20 years with Direct TV and no solution for tripling the price of slow Internet service

I have been with Direct TV for 20 years and have to call every six months to recreate a new contract because of their price increases (Very time consuming,) , They added ATT internet at at a $18.95 per month rate which was a good price. The service didn't work fast and I wasn't too concerned as I

Questions

 • AT&T Internet Account

56

1

0

You won't accept my address

I can't create an account because you won't accept my address. I have a phone and service, but they used the store address to do so. I want to set up auto pay. Where I live in Alaska we don't have house numbers, just a highway marker number and a PO Box which you don't allow. How do I get past t

Questions

 • Online Account Access

209

1

0

At&T "Thanksgifting" rewards program ongoing problems.

when you go to click on a contest link...that is suppose to be a "Thank you" to customers...why do ppl get this message- "Authentication erroraccess_denied - identityToken - access_denied - User not supported".....and then be told this by Agents - "Safwan 7:25 PM We are having an ongoing Issue with

Questions

 • AT&T Internet Plans

97

16

0

Outside facility issue?

Call to get internet and install date is set for Friday the 24th. I get called CONFIRMING THE APPOINTMENT the 23rd not HALF AN HOUR later I get called cancelling the appointment due to an "outside issue" which could not be more vague.  There is a port for dsl in my wall specifically branded at

Questions

 • AT&T Internet Equipment

27

1

0

How to port-forward port 53 UDP traffic

I am trying to port-forward port 53 UDP traffic to my network. The AT&T Gateway tells me that this can be done, and lets me do it with a warning: "port 53 could interfere with proper AT&T Uverse functioning." However, in practice, it seems that this port forwarding rule is just igno

Questions

 • AT&T Internet Equipment

40

3

0

At&T (Edited per community guidelines)

Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl

Questions

 • Phone & Device Upgrades

32

1

0

Unlock SIM lock on iPhone.

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Questions

 • Other Phones & Devices

45

7

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

40

0

CAN'T VIEW AT&T WIRELESS BILL

Why am I not able to access my AT&T wireless bill at all?? Each time I click billing to view my statement, I get redirected to the AT&T TV lander page. This is a very serious issue as I'm not able to view my bill. I'm very upset with the website and hope there is a fix soon for it or else I

Questions

 • Wireless Billing

37

1

0

My phone is locked out, saying SIM card is PUK locked

I fell asleep with my fingers on the screen...Must've locked device due. Now I cannot unlock it because its asking for 8 numeric password... I don't recall it? How can I RECOVER MY PUK CODE if I cant

Questions

 • Android

36

1

0

CONNECTIVITY ISSUES / UNSTABLE INTERNET?

I keep experiencing connectivity issues and getting YOUR INTERNET CONNECTION IS UNSTABLE when on Zoom calls and using my Sonos system. My speed test shows speeds averaging around 29 MBPS. I am working wirelessly, but my laptop is within two feet of the router with no onbstructions or anything in th

Questions

 • AT&T Internet Account

46

2

0

Home Phone Out Since 9/15/2020

Home phone (land line) has been out since 9/15/2020 - Hurricane Sally. Have called weekly to report the outage and each time I'm told that there is an outage in the area and given an estimated date of repair. Well as of today, 10/16/2020, still no home phone. What do we have to do to have home phone

Questions

 • AT&T Phone Equipment

18

1

0

AT&T Wireless Bill Charges- Fees That Should Not Have Been Paid or Billed

Hello, I have been working with AT&T for the past few months now on a line that was added by Best Buy that I never picked up nor activated. I started calling AT&T in September to report this so the line would never be added to my account. At the time I was told that it was not added and tha

Questions

 • Wireless Billing

39

3

0

AT&T PREPAID billed twice problem

I have been using AT&T PREPAID service for the past few months but discovered that I was billed twice in mid-march. I want to ask about how or why this happened and hopefully request a refund. I am unable to call customer services because I am abroad and could not find an email address that I can us

Questions

 • More AT&T PREPAID Discussions

16

1

0

AT&T not honoring promotion

I ported over from Verizon in February 2017.  I walked into an AT&T retail location where a sales rep offered 2 promotions.  1. Free iPhone 7 when you have DirecTv and port over from another carrier.  2. BOGO on latest smartphones. The store had signage up for both. We chose the iPhone offer (alread

Questions

 • Wireless Account

1.2K

6

0

0

The system cannot reset your password at this time. Call 611 for help.

i have tried calling and no one seems to understand that i just cant get into my paygonline.com account

Questions

 • Account & Usage

62

1

0

Order to add a line keeps getting cancelled - chat no help

I have an account with 5 lines, and want to add a sixth line with a phone. My order is completed online but keeps getting rejected.  The message is that they can't 'verify' me.   I've had this account for 10 years and pay over $3,000 per year to support these phones.  The chat f

Questions

 • Online Account Access

52

1

0

New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

41

1

0

Transfer Billing Responsibility

We have tried at least FIVE times to transfer billing responsibility on my account. Every time the transfer failed.  The only solution AT&T has offered is to convert to a new account and change all our numbers.  This is ridiculous!!!  If they can't fix this, and soon we will term

Questions

 • Wireless Account

35

0

0

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