Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.2K)

Relevance

Accepted Solution

Official Solution

ATT Sim and straight talk non activated phone combat ability

I currently use AT&t service on a regular / business plan not prepaid. Therefore I have an AT&t phone which needs replaced immediately, somebody bought me a new phone but it is from straight talk with no service plan at all therefore has not been activated. I called straight talk and they to

Questions

1.5K

5

0

Accepted Solution

Official Solution

Unlocking a pre-paid phone. No longer have an ATT account

We have an iPhone 7 Plus that is locked to the ATT network. The phone had been used on a prepaid ATT account for 5 months, and is now serviced by a different provider that utilizes ATT network/sim. I understand that ATT prepaid phones are locked until they reach 6 months of pre-paid service. This ph

Questions

117

1

0

Accepted Solution

Official Solution

Closed

AT&T BUSINESS ACOUNT

I have canceled my AT&T business land lines several times with a zero balance and I am supposed to even get a refund. AT&T IS FRAUDULENTLY drafting funds from my business bank account still. I have canceled this account with a zero balance and have contested the charges, as told to do from a

Questions

224

1

0

Accepted Solution

Official Solution

Closed

Unauthorized changes to my account

I have extra security on my account due to fraud by AT&T employees at least three times and yesterday my active second line was ported out without my permission. I’m shocked all of my clients confident text messages, photos,  documents, and numbers are now in the hands of a stranger. My ac

Questions

168

9

0

Accepted Solution

Official Solution

Scam!

So we had att internet. We had to cancel our service because of a move. Now when we first contacted them they helped us out and told us what our next steps were, and gave us options In Order to not cancel. We denied and they continued with our cancellation. Now, they said because we paid for the mon

Questions

433

4

0

Accepted Solution

Official Solution

Unable to login due to 'security issues' on ATT end

I have been on the phone for the last month trying to sort email issues for my old primary email [email scrubbed]. I have had my email reset a few times as I always get an error that the number of login attempts blocks me from future logins although it is the right email. I was reached out by a m

Questions

110

1

0

Accepted Solution

Official Solution

Problems updating acp benefit 30$ to 75$ tribal and have been confirmed I am eligible

so I have the 30$ acp benefit applied to my account but I have been qualified for receiving tribal benefits so that would be 75$ I want updated to my prepaid account but at&t keeps saying the 30$ plan is there a way to update my application id , I've tried de enrolling my acp benefit to reapply

Questions

60

4

0

Accepted Solution

Official Solution

Unauthorised Autopay Subscription

I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've

Questions

153

3

0

Accepted Solution

Official Solution

Wireless account access

Customer Service, chat and in store can't help so far... I got a new IPad with wireless service through Costco. They set up a temporary pass code to access my account. (No idea what it is) I tried to reset it, but the AT&T site wants to text you a temporary code....yeah, how when it's an I

Questions

100

1

0

Accepted Solution

Official Solution

Need Network Unlock Code New SiM Card

My original SiM card went bad so I got a replacement SiM card from the ATT store. The rep said I need to contact ATT support but they have not been able to help. I spoke with Samsung too, who confirmed my provider needed to provide assistance. Does anyone know where I can get a network unlock code f

Questions

379

6

0

Accepted Solution

Official Solution

ACTIVATION LOCK

If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he

Questions

412

4

0

Accepted Solution

Official Solution

No reimburse after service cancellation

I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I

Questions

1.1K

7

0

Accepted Solution

Official Solution

Call or chatting history with AT&T customer service specialist

I called several times and chatted with customer service specialist about the status of my account and situation of the returning device. Every time I called them, I have to start from beginning. I’m following up their previous actions. I think they should be aware of previous conversations and reco

Questions

239

1

0

Accepted Solution

Official Solution

Closed

Is a repair bill from Schifrin, Gagnon & Dickey for a cut cable legitimate?

I cut the cable (that was buried about 3 inches deep btw) planting a flower. The tech fixed it uneventfully.  Six months later I received a letter from "Schifrin, Gagnon & Dickey" with a bill.  The letter looks like a scam to be honest.  Also (suspiciously in my mind), they say t

Questions

601

1

0

Accepted Solution

Official Solution

My phone is locked to your service only and I paid cash and bought through best buy

I’m being told AT&T can’t unlock my iPhone XR that I paid cash in full through Best Buy anc at@t licked it to only be used with your service and I was t even using the phone when I stopped using AT&T service but can’t get answers why y’all can’t unlock it

Questions

638

6

0

Accepted Solution

Official Solution

missing call records

I am missing records of calls I made and received over a two-week period. They are not on my call log. How can I get those records?

Questions

942

5

0

Accepted Solution

Official Solution

Discount Not for ALL Healthcare employees?

As a healthcare employee of 7 years (CPhT), I do not understand why nurses and doctors are the only healthcare workers who are able to receive discounts from AT&T. I have much respect for nurses and doctors, but to completely disregard every other cog that keeps the 24-hour machine called a hosp

Questions

895

11

Accepted Solution

Official Solution

Trying to Update Device but getting message: Looks like your device can't be updated here

I bought a new AT&T Go-Phone (Motorola One 5g ace - XT2113-5) online but when I try to switch the sim card to the new device I cannot make a call or text and cannot receive calls or texts. I tried going online to see if I needed to declare the phone to my account by going to "Update Device" and

Questions

1.4K

8

0

Accepted Solution

Official Solution

Original owner of Family Plan Account left and now existing memebers can't access the account

There has been a change in account owners for our family plan and the original owner left the plan YEARS ago. While the automatic billing and auto-draft are completed promptly for our account, no one who is currently on the account seems to be able to get any support or access to the account to make

Questions

137

3

0

Accepted Solution

Official Solution

Att Error - they are "double dipping"

It has come to my attention that I have been paying for U-verse and Direct tv simultaneously. In February of 2023 we were told that our services would be switched over to Direct tv and U-verse would be cancelled. This was a switch we did not initiate; we had no choice. We accepted the change and hav

Questions

134

6

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.