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Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

44

3

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

 • AT&T Internet Installation

42

1

0

Roadside Nightmare 1/2 mile from home

So yesterday our car broke down legit 1/2 mile from home why the boys went to get haircuts, it actually wouldn't start for me earlier in the day but when they got done my husband called to tell me it wouldn't start so I walked to their location to see if I could get it to start like I was able to do

Questions

 • Device Features

27

1

0

Complaint about deceptive practices

AT&T,   I've been misled about your services and your pricing by several of your employees. Here's the history- door to door sales person came to my house selling AT&T internet and AT&T TV. I inquired on the following items which I'll lay out in terms of what I asked versus what happened: What I ask

Questions

 • AT&T Internet Account

127

1

0

Hard locked out of sub email account & getting runaround from ATT to get password change

When we initially got our ATT internet service many years ago through SBC Global, I created several sub Yahoo email accounts. Someone must have tried to break into one of them and now I am hard locked out of it. I keep getting run around in circles trying to get a password change to allow me back in

Questions

 • AT&T Mail Login & Security

45

4

0

Getting Bill Reminders: NOT MY ACCOUNT

I keep getting emails from ATT about an account that is not mine. They have the wrong email address (mine!) for their customer. Calling ATT does not help. They say "it will go away" Meanwhile, their customer is not getting necessary email about their wireless account.

Questions

 • Wireless Billing

29

3

0

AT&T Installation Refusal

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

Questions

 • AT&T Internet Installation

76

1

0

SD024 Error when accepting billing responsibility

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Questions

 • AT&T Fiber Account

34

0

0

Sign in to cancel order, but the option to create a user ID never happened

I ordered a phone trying to open an account & it says "sign in to cancel the order". I've been selecting that, but my email that I made the order with can't be used and the number I'm requesting hasn't been transferred yet, so, all I can do is "check order status". I don't want the order anymore

Questions

 • Wireless Account

40

2

0

Broken Conduit

I just moved into a new home in a new community. Sept 22, 2020 a tech came out to hook up my internet and said the conduit was damaged and would need to be fixed.  Fast forward to today Oct 28, 2020, nobody has shown up to fix the broken conduit.  This matter was escalated to the Office o

Questions

 • AT&T Fiber Installation

56

5

0

At&T (Edited per community guidelines)

Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl

Questions

 • Phone & Device Upgrades

32

1

0

My phone is locked out, saying SIM card is PUK locked

I fell asleep with my fingers on the screen...Must've locked device due. Now I cannot unlock it because its asking for 8 numeric password... I don't recall it? How can I RECOVER MY PUK CODE if I cant

Questions

 • Android

36

1

0

AT&T PREPAID billed twice problem

I have been using AT&T PREPAID service for the past few months but discovered that I was billed twice in mid-march. I want to ask about how or why this happened and hopefully request a refund. I am unable to call customer services because I am abroad and could not find an email address that I can us

Questions

 • More AT&T PREPAID Discussions

16

1

0

HOLE in my yard !!

I was out of the country and for my surprise, there is a BIG HOLE in my yard made by ATT. I want someone to contact me and present a plan about how ATT is planning to fix that, restoring my lawn as it was previously. I am not an ATT customer and now I am far to be one.

Questions

 • AT&T Fiber Installation

55

4

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

22

1

0

How to Report an Aggressive ATT utility technician?

I work with a large corporation and need to report a very aggressive ATT technician and issue a trespassing notice. He will not be allowed back onto our property to perform work and we are considering terminating our contracts with ATT.

Questions

 • AT&T Phone Installation

44

3

Overcharge

I've just spent 2 hours on hold waiting to talk to someone at AT&T and finally hung up. Ridiculous!!! We lost a phone in March of last year and I'm now seeing that they have been charging me service for the old number as well as the new number since then. I need AT&T to reach out to me to co

Questions

 • Wireless Billing

36

6

0

unlocking phone to use other carrier

My phone has been in "unlocking" process for more than a week. It's only supposed to take 48hrs. What gives.  This is the reason I don't like AT&T.  I am a Directv customer and I'll cancel my account.

Questions

 • Samsung

39

4

0

No accountability within ATT

Received quote for cost reduction to all of our services during chat request to upgrade all of the services. Cost savings never materialized on bill and services were not provided. Unable to contact same chat person. Told that I couldn't email chat log and to take it to local ATT store. Roanoke ATT

Questions

 • Wireless Account

45

3

0

Extreme Overage Charges

I changed a plan 2 weeks ago. They did not inform me that they refused to back date it to the beginning of the bill cycle. I was clueless that I was going to have a $255 overage fee on an unlimited tablet. I have called in. I have been transferred to multiple people in multiple departments. I am cur

Questions

 • Wireless Billing

45

9

0

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