I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the

How come I am not able to download the virus program for my computer... I have windows 7

For the last 4 hours I have been trying to activate my new wireless prepaid service. The on line system recognizes SIM/ICCID, IMFI, telephone number, and plan 16GB-12 month, but does not process out going calls and incoming calls go to Verizon voice mail and on line system will not allow me to set

So I turned in my iPhone 12 to upgrade for the 14pro max and I was supposed to mail it in but I wasn’t sure how to get a label so I turned it in a one of the AT&T stores. The stores sent the phone in but for a month they said they didn’t receive my phone yet and was gonna charge me so I filed a

My Mom Died back in Feb. I've been trying to cancel the Phone account since April.  Apparently there is no way to actually tell At&t online or by phone that she is gone.  When the account that was paying for the phone bill was closed I figured that might do it, but no, now they are se

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi

i traded in two verizon iphones for a trade in promotion in early 2021. I haven't gotten credit for them... just charged the full rate of $2,000 for both att iphones. i've emailed plenty of people and been bounced around. i've also had my fair share of hour long wait times on phone calls that pro

All I want is my old phone number back. I ported it off my parent's account years ago, it was released back to ATT a few months ago. My parents still use ATT. I bought a prepaid account solely to get this number back and transfer it off because I can't stand this company. I've been transferred a

I'm on a shot vacation and outside US. I have selected ATT international roaming and now spending daily 3-4 hours trying to fix the phone connection. Tried to sort out by chatting with ATT agents and the agent left the chat while in conversation. Pasting the transcript here.  [Camilo] :

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

My 85 year old father visited a retail store a few weeks ago and asked for a phone for himself and my 84 year old mother along with a simple plan. He later told me he was getting two phones and service.  I asked him where are the phones?  He said he was told he would have to wait until th

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

An AT&T technician damaged my air conditioning while connecting internet service. His supervisor verified the damage and filed a claim for me. I received a letter from Sedgwick with the claim number. I provided all information that the letter asks for, and the claim's examiner agreed that I prov

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

i have tried multiple times to reach AT&T by chat and discuss via phone. my plan is grandfathered in to receive free HBO. I was told to download the AT&T TV/Watch app and use my AT&T wireless login information to access. I get an error every time saying that my wireless account doesn't qualify al

Signed up for the highly recommended AT&T Digital Life to upgrade security system after almost 8 years with ADT. Became highly frustrated by the inadequate customer service AT&T Digital Life has provided. After our experience with AT&T, as outlined below, we have lost all confidence in AT&T and its

This is ridiculous I have posted so many comments, called ATT support and no one is able to help me they just say. Sorry. I am about ready to cancel everything and go to Spectrum. I should have done that last week but I didnot I believed the att guy when he said I could do this. It is very frustrati

Or having U-verse for five days, we have received the worst customer service imaginable. The modem crashed within five days of being set up, called customer service, reached tech-support, they indicated they could put a service note in when I would be home, that did not happen. Spoke to a manager an