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Get old phone number back

All I want is my old phone number back. I ported it off my parent's account years ago, it was released back to ATT a few months ago. My parents still use ATT. I bought a prepaid account solely to get this number back and transfer it off because I can't stand this company. I've been transferred a

Questions

 • Account Features

81

2

0

Accepted Solution

Very Frustrated ... I need to go higher up the ATT food chain.. how??

i traded in two verizon iphones for a trade in promotion in early 2021. I haven't gotten credit for them... just charged the full rate of $2,000 for both att iphones. i've emailed plenty of people and been bounced around. i've also had my fair share of hour long wait times on phone calls that pro

Questions

 • Wireless Account

66

5

0

Official Solution

Buying from ATT Store

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

Questions

 • Apple

56

6

0

Accepted Solution

Why can't anyone at AT&T provide any type of answers beyond no show appointments and then giving you Dec 31, 2036 installation appointment

I had fiber in an apartment and then bought a new construction house in a neighborhood that is being finished out after 3 years. The neighborhood is already wired for fiber, and every house has the green cylinder labeled with AT&T, including my own, in the corner of the front yard. Fiber internet is

Questions

 • AT&T Fiber Installation

42

1

0

Accepted Solution

Sedgwick Examiner Could Not Be Reached

An AT&T technician damaged my air conditioning while connecting internet service. His supervisor verified the damage and filed a claim for me. I received a letter from Sedgwick with the claim number. I provided all information that the letter asks for, and the claim's examiner agreed that I prov

Questions

 • AT&T Fiber Installation

27

1

0

Accepted Solution

Besides FCC and BBB, who do I file complaint's against ATT with?

I Have had the worst nightmare since joining ATT from Verizon. I only came over because they offered a nice deal to port in ($700 per line for 3 separate lines). To send in my trade in verizon phones, I was told, per ATT, "you recieve the phones just send them back in the same box." No issue, I rece

Questions

 • Wireless Billing

876

9

0

Sub email accounts, Not!

When trying to create a sub-account, I get this every time (this is my 3rd day with AT&T:   We apologize for the inconvenience but we are unable to process your request at this time because of system maintenance.   Spoke to a support person, told me to just go to att.com/esupport and wait, she escal

Questions

 • AT&T Fiber Account

39

2

0

Confirmation on Return DVR - Uverse

When I returned the gateway through UPS, I did receive a confirmation within a week via email that AT&T had received it. I returned the DVR through FedEx just because they were closer to where I was going. It has been over a month and NO confirmation. I have called and tried to get confirmation

Questions

 • U-verse TV Equipment

47

3

0

Closed

ATT is the WORST, they LIE to your face and then do not help you

ATT is the WORST, if you are thinking about switching to ATT for any service, THINK AGAIN. The agents will LIE TO YOUR FACE multiple times and then when your account is all messed up and all the prices are changed and increased, they WILL NOT HELP you. I am writing this to warn all people thinking o

Questions

 • AT&T Internet Account

39

0

0

Voicemail

After waiting for over an hour to speak with a representative, THAT representative assured me that the problem was fixed. IT WAS NOT FIXED!Cannot fix outgoing greeting which states "enter 10 digit phone number you are trying to reach"

Questions

 • Account Features

16

0

0

Gaining access to your old texted messages

Years ago you could. And I think that it is lousy service that you no longer provide. I'm in an emergency here & need to review old text messages I deleted and You can't help me in 2021. But yet just a couple years ago I found myself in a similar position & had access. And I'm paying you how

Questions

 • Data & Messaging Features, Internet Tethering

23

1

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

98

1

0

are there AT&T employees posing as consumers on this forum?

I post an excruciating situation that I experienced with AT&T. immediately someone comments. I'm new to this ( actually my anger and frustration brought me to write my first post today). So, Lizard Lips writes derogatory statements towards me. Have I not endured enough? No! Miserable ppl need c

Questions

 • Wireless Billing

36

3

0

Unlocking a phone

I bought a phone and a plan from the store and after putting my address into the system was told that I would have coverage. After the rep struggled for over an hour to get my phone activated, I told him I would take care of it. I only did this because I was in a hurry and have ported numbers before

Questions

 • More AT&T PREPAID Discussions

38

6

0

Train Your Reps

I DREAD calling in to AT&T customer service. The most recent experience I had was awful and any before have not been better. This recent time I called in, went through the automated system and was connected to someone who is clearly new to the team, not a problem, but they are sitting there obvi

Questions

 • Wireless Account

21

0

0

how can I talk to a human to find my account number and help me with billing!

I was trying to reduce what I had to pay before my next due date and they system now says I owe money and turned off my account! I am trying to find a way to talk to a person directly as when I sign in it takes me to another screen and the program to help doesn't show up. The site my log in takes

Questions

 • Wireless Account

60

1

0

Spartan GoCam & Pre-paid wireless data... HELP!

I've been bounced around by 4 AT&T customer service people when I call in, and now have been to a local AT&T store and still am not able to find out how to activate my new trail cams with AT&T service. I have 3 new Spartan GoCam's "connected by AT&T", that have never been used, a

Questions

 • Plans & Features

39

1

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

 • Apple

47

1

0

Why is an auto pay payment deducted from a deceased’s checking account not being refunded?

My mother passed away in early November 2021 and an auto payment was processed in December 2021. Despite multiple phone calls and visits to company stores with the death certificate they claim there is nothing that can be done because I don’t know the pin for the account which isn’t to be shared wit

Questions

 • Wireless Account

62

3

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • AT&T Internet Installation

18

0

0

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