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Number disconnected on Pay Go service

I live in the UK but for many years I have had a pay go mobile number with AT&T for use when I am in the USA. I received an email recently advising that the number is no longer associated with my account and had been disconnected. Telephoned to find out why and was advised that my mobile (Galaxy

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110

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Customer review for a store

I’d like to leave a review for my recent experience at my local corporate store.

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107

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Overseas Deployment Suspension

My wireless phone line was suspended in August due to being forward deployed for two years to Japan. While my account is suspended, I have received a new bill every month. Every month I call in and am told that this issue is resolved. Yet every month, I receive a new invoice. I am owed at least a 1-

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229

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ActiveArmour won’t sign me up

ActiveArmour doesn’t do anything even if you try free or paid subscription. Others have reported it. Nothing has been done to fix it.

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82

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Hold times - 6hr 44min

I am currently on a family plan and am trying to break off into my own plan. Due to Covid-19 stores are closed and when calling Transfer of Billing at 877-971-6092, I was on hold for 1hr 30mins last night 3/25, and for a total of 6hrs and 44mins today (3/26). Is anyone else experiencing these wait t

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134

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On brother's account. Want to change provider for cost savings. Brother hasn't responded to texts & voice mails. What do I do?2

I am on my brother's account & want to move my service to a 55+ account with a different carrier. I have called & texted my brother on numerous occasions over the past month. I purchased a new phone &, since my brother will not for whatever reason give me his passcode, he has basically h

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75

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Unlocking new device

I bought a new device and I added my own SIM card I don't have a AT&t account but I'm trying to get my device unlocked I can't get in touch with no one I'll call and I'll call the customer service number but since I don't have a phone number with AT&t I can't get no help and I need help

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263

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Unburied internet wire on my property

I've been going back and forth calling and trying to message ATT to come and bury a line on my property, but, in keeping with their tradition of absolutely terrible customer service, they either can't find my house, or don't know who to transfer me too every time I call. So, how can I get them to

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142

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remove landline service from building

i own a building and want to have the existing AT&T service lines removed. I called AT&T on February 6, 2023 and was given a "Ticket Number" PX85DV07. Nothing has been done. I attempted to call to check on the status of the removal and could not get a response from any of the representative

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181

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Blocked calls

I need help with calls being blocked on my iphone & someone getting on my accounts & emails??? Lacey Walker

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61

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New Build House but with no internet providers available

I just bought my first home in the middle of a major city and since I have been an AT&T customer since 2013 I figured that getting Internet would be easy. WRONG! I called AT&T several times and I kept getting the same response, "AT&T doesn't service my area". The only problem with that is that they

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2.4K

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What started as an inquiry regarding install technician not wearing PPE has now been months of being ignored.

I had at&t fiber installed in April.  I followed up with customer service (on twitter) to ask why the install technician was not wearing PPE in the home, and did not ask if I preferred this.  The other individual from at&t that visited on install day to ask questions and help me get signed up online

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195

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Seeking recommendations for unlocked VoLTE phone that AT&T will not support after 3G phase-out

Hi all. I'm sure the 3G/2G phase-out has been discussed a bunch here. My unlocked Samsung Galaxy S10e is an Asian model but fully supports 4G and VoLTE. I've been using it on AT&Ts network for 1.5 years but they did-not or would-not activate VoLTE. The 3G/2G phase out in Feb-2022 now appears t

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2.1K

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The phone network is off

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

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291

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ATT told me my phone was not locked so I moved service, but turns out it is locked and now I am stuck

I was ready to upgrade my iphone 6 to an 11. Been a customer with ATT for over a decade. Went to local store and bought the phone. They had a plan to give HBO Now, and with COVID lockdowns, seemed like a good idea. I opted for that plan. I wanted to pay in full, but the ATT rep said I had to financ

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400

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How can I view my actual installment plan document

I’m trying (so far without results) to find and print out my installment agreements on the 16 devices I have on my account. I can’t find anywhere to do so. The link on the installment plan inquiry page doesn’t go anywhere I can find. Please advise how I can get copies I can print or save. Thank you

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82

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bought phone in another country and now its sim locked for some reason?

hi, i recently bought a phone online and when i went to set it up it said sim not supported talk to your carrier, i live in a different region and i bought the phone online and saw it was working perfectly bla bla and i got it and when i reset it right now this issue occurred and now i have a brand

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262

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ATT Sim and straight talk non activated phone combat ability

I currently use AT&t service on a regular / business plan not prepaid. Therefore I have an AT&t phone which needs replaced immediately, somebody bought me a new phone but it is from straight talk with no service plan at all therefore has not been activated. I called straight talk and they to

Questions

1.5K

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Brand new defective device and AT&t will not allow me to exchange

Got a brand new phone today and the battery only lasts for like 4 hours with nothing running. Tried to call AT&t and after 2 hours on the phone hung up without a replacement. They are trying to make me give them more money. Why do we have to contact the attorney general to complete a simple orde

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272

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Crooked Company, poor customer service

I was misled and overcharged $60/month since July. I was lured to transfer from T-Mobile to AT&T wireless on July 17, 2023. Since I already have internet account with them, when I transferred to AT&T they just added my wireless service to my current internet account at the time I figured out after t

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