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Trying to Update Device but getting message: Looks like your device can't be updated here

I bought a new AT&T Go-Phone (Motorola One 5g ace - XT2113-5) online but when I try to switch the sim card to the new device I cannot make a call or text and cannot receive calls or texts. I tried going online to see if I needed to declare the phone to my account by going to "Update Device" and

Questions

 • Phones, Tablets & Devices

605

8

0

Accepted Solution

Official Solution

No reimburse after service cancellation

I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I

Questions

 • Wireless Billing

732

7

0

Accepted Solution

Official Solution

Customer Service Grievance

Hi, I have been a loyal AT&T customer but with my recent experiences with customer service team I do not think AT&T is valuing my loyalty anymore. I strongly believe there is a major scope of improvement and training requirement for the executives handling calls especially for the customers having f

Questions

 • More AT&T PREPAID Discussions

209

6

0

0

Accepted Solution

Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

239

6

0

Accepted Solution

Official Solution

Refund on supposed to be canceled account

I had ended an account back in Dec 2015 and opened up a prepaid account right after. The ended account still was getting charged to my bank account and for the last 5 years I was under the assumption it was my newly opened account due to them getting charge to different credit/debit cards. The total

Questions

 • Wireless Account

75

3

0

Accepted Solution

Official Solution

Any way to get help while travelling abroad?

Anyone know of any way I can contact AT&T through email or a way I do not have to log in or turn my cellular service on? Their website is requiring text verification for me to log in.  They are charging me roaming charges fraudulently since both phones on this trip on my plan have had roam

Questions

 • Wireless Billing

143

4

0

Accepted Solution

Official Solution

Cancelling my account after moving overseas

I've moved to Indonesia for a while now and didn't realize my phone was still going on even though I thought I had already canceled it. I now have suspended it but apparently AT&T is still charging. I won't ever use this account again and I doubt i'd move back to the US so I probably won't care,

Questions

 • Wireless Billing

81

7

0

Accepted Solution

Official Solution

Network unlock

I have submitted a network unlock request and although I clicked on the link sent to my email that was asked, when I check the status on the device status page, it states it's pending and I can not submit a new request nor does it seem like it's moving forward to send me an unlock code. Imei: (E

Questions

 • Samsung

73

5

0

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Mom travelling overseas, phone is locked. What to do?

Back in April I added my mom to my line on the next program. When purchasing the phone it was explained to the AT&T representitive that my mom would be going over seas for a while and needed a phone to use. He fully understood this and stated that all she would have to do once overseas is purchase a

Questions

 • Wireless Account

3.4K

14

0

0

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Official Solution

How do I cancel my wireless service

I have moved overseas and want to terminate my AT&T wireless service. I cannot find out how I can do this on their web site.Suggestions please. Thank you.

Questions

 • Wireless Account

108

3

0

Accepted Solution

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Closed

How to unlock my Mother's and Aunt's Lumia 640's

I'm trying to help my mother (76-yo) and aunt (79-yo) unlock their Lumia 640's. They have been ATT customers for 6-years and 8-years respectively and had an old 3G plan that was just sunset.  However, when they tried to get unlocked, ATT first stated they couldn't confirm that they were purcha

Questions

 • Phones, Tablets & Devices

190

12

0

Accepted Solution

Official Solution

Closed

Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

 • More AT&T PREPAID Discussions

644

24

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HATE TEXT from unknown AT&T Cell # @mms.att.net

Can someone at AT&T help with shutting down the owner of the number above? I received a message that says (Edited per community guidelines) on 15 Sep 2020 at 0736 hrs. The phone area code seems to be St. Louis.  

Questions

 • Wireless Account

394

2

0

Accepted Solution

Official Solution

Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

Questions

 • The Military Discount

498

4

0

Accepted Solution

Official Solution

Closed

Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

 • Account Features

5.6K

17

Accepted Solution

Official Solution

AT&T Discontinuing Original Grandfathered iPad Plans?

I just received an email stating that AT&T is discontinuing my original grandfathered iPad plan and replacing it with an inferior plan (max 50gb a month) This is a bit of a shock given the promised that the plan was a lifetime plan - is this a mistake or are others getting the same messaging

Questions

 • Account Features

733

21

0

Accepted Solution

Official Solution

ATT cost me extra money for three months!!

I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars eac

Questions

 • Wireless Billing

141

4

0

Accepted Solution

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

13.5K

49

Accepted Solution

AT&T won't let me cancel my service.

I clicked the appropriate link in Figure 1, and was brought to the page shown in Figure 2. I am signed in, as shown in Figure 3. I am currently filing a formal complaint with the FCC. -----------------------------------------------------------------------------------------------------------------

Questions

 • AT&T Internet Account

74

2

Accepted Solution

Unable to add website to exceptions list in Smart Home Manager

I am staying with my parents who have AT&T and my friend's website is being blocked as spam by AT&T Internet Security. Internet Security/Active Armor wasn't even activated on the account when I began receiving the pop-up, but I enabled it as without it I was not able to view the exceptions l

Questions

 • AT&T Internet Security

2K

8

0

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