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Military Unlock not processing

When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec

Questions

 • The Military Discount

74

4

0

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Official Solution

ATT cost me extra money for three months!!

I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars eac

Questions

 • Wireless Billing

102

4

0

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Official Solution

Mom travelling overseas, phone is locked. What to do?

Back in April I added my mom to my line on the next program. When purchasing the phone it was explained to the AT&T representitive that my mom would be going over seas for a while and needed a phone to use. He fully understood this and stated that all she would have to do once overseas is purchase a

Questions

 • Wireless Account

3.4K

14

0

0

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How do I cancel my wireless service

I have moved overseas and want to terminate my AT&T wireless service. I cannot find out how I can do this on their web site.Suggestions please. Thank you.

Questions

 • Wireless Account

71

3

0

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Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

222

6

0

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Official Solution

Any way to get help while travelling abroad?

Anyone know of any way I can contact AT&T through email or a way I do not have to log in or turn my cellular service on? Their website is requiring text verification for me to log in.  They are charging me roaming charges fraudulently since both phones on this trip on my plan have had roam

Questions

 • Wireless Billing

123

4

0

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Official Solution

HATE TEXT from unknown AT&T Cell # @mms.att.net

Can someone at AT&T help with shutting down the owner of the number above? I received a message that says (Edited per community guidelines) on 15 Sep 2020 at 0736 hrs. The phone area code seems to be St. Louis.  

Questions

 • Wireless Account

262

2

0

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Official Solution

Cancelling my account after moving overseas

I've moved to Indonesia for a while now and didn't realize my phone was still going on even though I thought I had already canceled it. I now have suspended it but apparently AT&T is still charging. I won't ever use this account again and I doubt i'd move back to the US so I probably won't care,

Questions

 • Wireless Billing

58

7

0

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Official Solution

Unlocking Iphone that is not fully paid off yet (I'm not the original owner)

Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks

Questions

 • Account Features

2.1K

10

Accepted Solution

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

8.8K

37

Accepted Solution

Official Solution

Closed

Prepaid account cancelled; phone number lost; balance all gone; refund request refused, unacceptable!

My AT&T Prepaid account was cancelled on May 31st 2022 without any earlier notification. The expiration date is April 2023, just refilled $100 for the extension. The phone number was also lost by AT&T. All my balance ($721.84) are lost. Call the costumer services and stopped by the corporate

Questions

 • More AT&T PREPAID Discussions

230

24

Accepted Solution

Apple has locked my 2 phones & AT&T requires sending texts to verify

I've been unable to access my wireless account because AT&T requires verification via text. I haven't had the use of my Iphones 11 & 6 since late May, but that's an Apple problem. Because I am unable to send or receive Texts for verification of my accounts, I can't find a way to unlock the

Questions

 • Online Account Access

241

12

0

Accepted Solution

Fiber Internet order has not been completed for over a week.

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help. I was having intermittent issues with internet stability with the old Uverse internet wi

Questions

 • AT&T Fiber Account

206

5

0

Accepted Solution

Mom Died, I've been trying to cancel her cell phone account for Months now.

My Mom Died back in Feb. I've been trying to cancel the Phone account since April.  Apparently there is no way to actually tell At&t online or by phone that she is gone.  When the account that was paying for the phone bill was closed I figured that might do it, but no, now they are se

Questions

 • Wireless Account

3.8K

19

0

Official Solution

So this is the community forum. Where customers scratch their heads and complain, and AT&T pretends to ignore them.

I just told ViaSat to cancel my order after 1 1/2 months. I'm pretty jaded by the whole business model of these rural providers. They get the entire 2 year subscription fee whether I am a customer or not.  What a business model.  They actually know it's going to (Edited per community gui

Questions

 • AT&T Internet Equipment

131

3

0

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Get old phone number back

All I want is my old phone number back. I ported it off my parent's account years ago, it was released back to ATT a few months ago. My parents still use ATT. I bought a prepaid account solely to get this number back and transfer it off because I can't stand this company. I've been transferred a

Questions

 • Account Features

78

2

0

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DO NOT take ATT international roaming - not reliable

I'm on a shot vacation and outside US. I have selected ATT international roaming and now spending daily 3-4 hours trying to fix the phone connection. Tried to sort out by chatting with ATT agents and the agent left the chat while in conversation. Pasting the transcript here.  [Camilo] :

Questions

 • Network Coverage

19

1

0

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How do I make a complaint about an AT&T retail store employee and the store manager

My 85 year old father visited a retail store a few weeks ago and asked for a phone for himself and my 84 year old mother along with a simple plan. He later told me he was getting two phones and service.  I asked him where are the phones?  He said he was told he would have to wait until th

Questions

 • Account Features

64

2

0

Accepted Solution

Very Frustrated ... I need to go higher up the ATT food chain.. how??

i traded in two verizon iphones for a trade in promotion in early 2021. I haven't gotten credit for them... just charged the full rate of $2,000 for both att iphones. i've emailed plenty of people and been bounced around. i've also had my fair share of hour long wait times on phone calls that pro

Questions

 • Wireless Account

65

5

0

Official Solution

Buying from ATT Store

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

Questions

 • Apple

52

6

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