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On brother's account. Want to change provider for cost savings. Brother hasn't responded to texts & voice mails. What do I do?2

I am on my brother's account & want to move my service to a 55+ account with a different carrier. I have called & texted my brother on numerous occasions over the past month. I purchased a new phone &, since my brother will not for whatever reason give me his passcode, he has basically h

Questions

 • Wireless Account

51

3

0

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Overseas Deployment Suspension

My wireless phone line was suspended in August due to being forward deployed for two years to Japan. While my account is suspended, I have received a new bill every month. Every month I call in and am told that this issue is resolved. Yet every month, I receive a new invoice. I am owed at least a 1-

Questions

 • Wireless Billing

97

4

0

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I'm moving my service, taking all of the equipment but I'm still charged almost $500??!!

Was told by rep at an AT&T store that there was a special at the time and there were no equipment charges.  I told him that we were planning to move within the next year.  I was told that I could take the equipment with me and there would be just a small charge to install the equipment at the new lo

Questions

 • Other

261

3

0

0

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Hold times - 6hr 44min

I am currently on a family plan and am trying to break off into my own plan. Due to Covid-19 stores are closed and when calling Transfer of Billing at 877-971-6092, I was on hold for 1hr 30mins last night 3/25, and for a total of 6hrs and 44mins today (3/26). Is anyone else experiencing these wait t

Questions

 • Wireless Account

100

3

0

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Number disconnected on Pay Go service

I live in the UK but for many years I have had a pay go mobile number with AT&T for use when I am in the USA. I received an email recently advising that the number is no longer associated with my account and had been disconnected. Telephoned to find out why and was advised that my mobile (Galaxy

Questions

 • More AT&T PREPAID Discussions

86

6

0

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

 • Phone & Device Upgrades

362

2

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At&t account identity theft: how do I report it?

i want to know how report about identity theft about at&t account?

Questions

 • AT&T Fiber Equipment

65

3

0

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Seeking recommendations for unlocked VoLTE phone that AT&T will not support after 3G phase-out

Hi all. I'm sure the 3G/2G phase-out has been discussed a bunch here. My unlocked Samsung Galaxy S10e is an Asian model but fully supports 4G and VoLTE. I've been using it on AT&Ts network for 1.5 years but they did-not or would-not activate VoLTE. The 3G/2G phase out in Feb-2022 now appears t

Questions

 • Device Features

1.8K

6

0

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bought phone in another country and now its sim locked for some reason?

hi, i recently bought a phone online and when i went to set it up it said sim not supported talk to your carrier, i live in a different region and i bought the phone online and saw it was working perfectly bla bla and i got it and when i reset it right now this issue occurred and now i have a brand

Questions

 • Other Phones & Devices

71

10

0

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New Build House but with no internet providers available

I just bought my first home in the middle of a major city and since I have been an AT&T customer since 2013 I figured that getting Internet would be easy. WRONG! I called AT&T several times and I kept getting the same response, "AT&T doesn't service my area". The only problem with that is that they

Questions

 • AT&T Internet Installation

1.5K

2

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Cell Phone Signal Booster Registration??? AT&T is denying they allow these!?! Amazon says they Do! Who is lying to me???

I have called twice to AT&T and gotten the same answer about my Cell Phone Signal Booster made by Phonetone. They deny they support it and act like I am speaking chinese and they have never heard of signal boosters. They say they stopped offering them years ago and stopped allowing them. Yet on A

Questions

 • AT&T Cell Booster

2K

2

0

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ATT told me my phone was not locked so I moved service, but turns out it is locked and now I am stuck

I was ready to upgrade my iphone 6 to an 11. Been a customer with ATT for over a decade. Went to local store and bought the phone. They had a plan to give HBO Now, and with COVID lockdowns, seemed like a good idea. I opted for that plan. I wanted to pay in full, but the ATT rep said I had to financ

Questions

 • Wireless Account

177

9

0

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Unauthorised Autopay Subscription

I bought a prepaid SIM on a trip to the US and explained to the cashier that I don't need or want the Autopay subscription as I would be in the US for less than a month. However, I have apparently been subscribed to this service without my consent as my account is being credited every month. I've

Questions

 • Account & Usage

133

3

0

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Trying to Update Device but getting message: Looks like your device can't be updated here

I bought a new AT&T Go-Phone (Motorola One 5g ace - XT2113-5) online but when I try to switch the sim card to the new device I cannot make a call or text and cannot receive calls or texts. I tried going online to see if I needed to declare the phone to my account by going to "Update Device" and

Questions

 • Phones, Tablets & Devices

144

8

0

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Discount Not for ALL Healthcare employees?

As a healthcare employee of 7 years (CPhT), I do not understand why nurses and doctors are the only healthcare workers who are able to receive discounts from AT&T. I have much respect for nurses and doctors, but to completely disregard every other cog that keeps the 24-hour machine called a hosp

Questions

 • Wireless Billing

252

2

0

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No reimburse after service cancellation

I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I

Questions

 • Wireless Billing

423

4

0

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Need Network Unlock Code New SiM Card

My original SiM card went bad so I got a replacement SiM card from the ATT store. The rep said I need to contact ATT support but they have not been able to help. I spoke with Samsung too, who confirmed my provider needed to provide assistance. Does anyone know where I can get a network unlock code f

Questions

 • More AT&T PREPAID Discussions

192

6

0

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Customer Service Grievance

Hi, I have been a loyal AT&T customer but with my recent experiences with customer service team I do not think AT&T is valuing my loyalty anymore. I strongly believe there is a major scope of improvement and training requirement for the executives handling calls especially for the customers having f

Questions

 • More AT&T PREPAID Discussions

197

6

0

0

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Refund on supposed to be canceled account

I had ended an account back in Dec 2015 and opened up a prepaid account right after. The ended account still was getting charged to my bank account and for the last 5 years I was under the assumption it was my newly opened account due to them getting charge to different credit/debit cards. The total

Questions

 • Wireless Account

72

3

0

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AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

221

6

0

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