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CHANGE TO LANDLINE

HORRIBLE UVERSE DROPS CALLS I requested a change to basic landline service a week ago. I was told someone would have to call me back. When I received the call I had to go through several channels with offers of products before I was transferred to the department that supposedly could help. That call

Questions

 • AT&T Phone Equipment

375

4

0

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Need to Port My Number ASAP, can't get to a store and can't find a working number or live support agent.

Today is the last day of billing from Verizon and I need to port a number ASAP as I don't want to pay for a month of ATT & a month of Verizon. I've gone as far to go to the ATT regular chat which isn't available either.Can someone direct me to a number or representative that can help me port a numbe

Questions

 • Account & Usage

85

1

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Need help finding an ATT person to resync my email ID for bellsouth.net

Months ago I finally talked to someone at ATT who knew how to fix my problem. I can log on to my email on a web browser via currently.com which goes to mail.yahoo.com. I can see my email in the preview pane but when I select an email it won't load.  I get the swirly blue circle.  This hap

Questions

 • AT&T Internet Security

138

3

0

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Terrible Customer Service - Trade In

Here is the transcript I had with Trade-in Support earlier today. Essence completely disregarded my request for additional information and terminated our chat. Leaving me no recourse for questions or even a customer service survey. I'm sadly not surprised though. Tim Smith 06:31 pm I Traded my

Questions

 • Phone & Device Upgrades

1.4K

8

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Complaint against Store Employee

What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?

Questions

 • Apple

191

4

0

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NumberSynch Error Message

My new Galaxy Watch 5 will not synch with my Z-FOld 3 phone. The error mesasge is: NumberSynch has encountered a problem. We're sorry for the inconvenience. Code: SD-SDK-400 None of the technical support representatives know what to do. I have been on the line with AT&T for 4 days. Has anyo

Questions

 • Device Features

65

1

0

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iPhone XR Trade In Credit Never Applied in Full

I came over to AT&T back in November and traded in my iPhone XR that was in great shape to AT&T for a free iPhone 13 (installment credits.) - The only thing I ever got for my trade in was $135 - What on gods green earth? I thought I signed up for the $800 trade in promo back a few months ago

Questions

 • Wireless Billing

989

10

0

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Whitelisted phone, unhappy customer

Wanted to try att PP. Carefully did my due diligence, and located their whitelist: phones that work on the prepaid system. Settled on a Motorola G7 Power, expected it to work since its ON THE LIST. Got the phone, sim, and service. Almost works...fine internet, text no problem, but no phone calls

Questions

 • Plans & Features

69

5

0

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Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

 • Online Account Access

25

1

0

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bankruptcy

I need to set up a phone appointment with a bankruptcy supervisor very soon.

Questions

 • Wireless Billing

86

4

0

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What happened to the prepaid 90-day cellular data plans?

I have an iPad with cellular and use prepaid 90 day data plans from AT&T, renewing as needed. My cellular service suddenly stopped working, and I got an email from AT&T saying that my cellular data account was cancelled. The only solution seems to be reactivating my iPad, but the AT&T a

Questions

 • Phones, Tablets & Devices

72

3

0

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add land line to my existing accounts online

I have spend over 9, yes 9, hours on the phone with ATT land line "customer support" (which doesn't seem to exist). I already have an online ID with my Direct TV account on it.  I have tried 74 times to add my new home phone number to my online account.  When I type in my phone number and

Questions

 • Landline Phone Troubleshooting

1.5K

9

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Un unified Billing

I can not understand how it can take 5 minutes to create a unified bill when combing ATT mobile and u verse but it then take 1 to 2 billing cycles (months) to become un-unified. All I want to do it upgrade services so I can use Att First Net and because of an issue I did not even know existed I have

Questions

 • Wireless Billing

638

6

0

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Transfer Small Business Account to Personal

My current AT&T phone number is under a small business plan. I want to get my own personal plan and take the number with me. How do I get my small business phone number transferred to a personal plan? I have had a lot of trouble getting help with this in the past. No one ever answers the small b

Questions

 • Wireless Account

110

5

0

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Closed

expired Northlane debit card

I closed an ATT landline account a while ago, and some time later ATT sent me the refund on my unused negative balance in the form of a Northlane.com debit card. But I didn't really pay much attention to it. But when I went to activate it, it didn't work, and then I noticed it expired, valid through

Questions

 • AT&T Phone Account

4.2K

10

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HBO Max subscription through AT&T has expired

As I've seen in this forum many of you have been experiencing the same error and endless loop of trying to login with your provider AT&T the past few days not been able to enjoy HBO Max. After 8 extremely long support calls to various departments and getting transferred numerous times getting no

Questions

 • HBO Max Login & Installation

51.1K

235

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Unburied internet wire on my property

I've been going back and forth calling and trying to message ATT to come and bury a line on my property, but, in keeping with their tradition of absolutely terrible customer service, they either can't find my house, or don't know who to transfer me too every time I call. So, how can I get them to

Questions

 • AT&T Internet Installation

110

1

0

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Hold times - 6hr 44min

I am currently on a family plan and am trying to break off into my own plan. Due to Covid-19 stores are closed and when calling Transfer of Billing at 877-971-6092, I was on hold for 1hr 30mins last night 3/25, and for a total of 6hrs and 44mins today (3/26). Is anyone else experiencing these wait t

Questions

 • Wireless Account

124

3

0

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I'm moving my service, taking all of the equipment but I'm still charged almost $500??!!

Was told by rep at an AT&T store that there was a special at the time and there were no equipment charges.  I told him that we were planning to move within the next year.  I was told that I could take the equipment with me and there would be just a small charge to install the equipment at the new lo

Questions

 • Other

272

3

0

0

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Number disconnected on Pay Go service

I live in the UK but for many years I have had a pay go mobile number with AT&T for use when I am in the USA. I received an email recently advising that the number is no longer associated with my account and had been disconnected. Telephoned to find out why and was advised that my mobile (Galaxy

Questions

 • More AT&T PREPAID Discussions

103

6

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