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Submitted unlock request, didn't find email, unable to submit another

I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request

Questions

 • Apple

58

3

0

Accepted Solution

Official Solution

Why won't AT&T give me a BGW320?

Hello all! I was wondering if anyone could explain to me why AT&T will not give me a BGW320 gateway device. I specifically requested this be installed when my AT&T Fiber service was set up a couple of weeks ago. My house is brand new and they installed some old piece of equipment that was c

Questions

 • AT&T Fiber Equipment

721

12

0

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New to AT&T and cannot receive texts from short code numbers (verification texts)

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

Questions

 • Data & Messaging Features, Internet Tethering

443

4

Accepted Solution

Official Solution

How can we get the internet services/phone services we need installed?

I have a huge issue with AT&T I live in rural KY but I am less than a mile from Logan County Line and I was told by Logan-Tel Phone Co that they could offer me fast internet service plus phone being I Live so close to the county line But being that you AT&T phone co is the phone carrier for

Questions

 • AT&T Internet Installation

83

4

0

Accepted Solution

Official Solution

unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

Questions

 • AT&T Internet Installation

723

1

0

Accepted Solution

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Want my At&T Service Back...Help!

Here's the deal..I stopped my prepaid service with At&t to try this "free," service called Q-Link. It didn't work out, so I want to start back with At&t. I can't sign in because it saids I have no account anymore. I was told on the phone to get a new SIM card and I could sign back up. I inse

Questions

 • Online Account Access

71

3

0

Accepted Solution

Official Solution

Closed

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

1.1K

7

0

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3G Wireless Home Phone Upgrade Emergency

On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to

Questions

 • AT&T Phone Equipment

986

24

0

Accepted Solution

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Carrier Unlock

Hi I bought an iPhone 12 online for my ddaughter, it was said to have been in great condition and carrier unlocked. Which was was lie because my daughter tried to out her sim in and it wouldn’t let her activate it cause the sim wasn’t supported my the provider, at first we didn’t know who the origin

Questions

 • Apple

167

1

0

Accepted Solution

Official Solution

Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

 • Other Phones & Devices

231

13

Accepted Solution

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Service Suspension Military

I'm very close to giving up hope on AT&T on this one. I've called the customer service line about 5 times and no one I talk to can tell me what to do.  I'm trying to set up a Military service suspension for an overseas move.  I emailed the website and all it does is send me back a bro

Questions

 • Wireless Account

361

6

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • AT&T Fiber Installation

297

6

0

Accepted Solution

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CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

Questions

 • AT&T Mail Login & Security

138

1

0

Accepted Solution

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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

 • Plans & Features

353

6

0

Accepted Solution

Official Solution

Offer of free AT&T Cell Booster by going to: att.com/AcceptMyDevice NOT WORKING

Hello, I have a microcell to boost my signal. As 3G is going away, AT&T says to go to att.com/AcceptMyDevice to accept a free AT&T Cell Booster as supplies last. I've been trying to access the site for days from my phone and my laptop and it doesn't work.  Recently sent a message to

Questions

 • AT&T Cell Booster

3.8K

58

Accepted Solution

Official Solution

Active Armor doesn't log calls -- call log is perpetually empty

The new spam protection app Active Armour is not working on my phone. It does not log calls, so not only will it not block them automatically, but I cannot block or report them manually.  I can't even enter a number manually because when I hit "next" I get a screen asking me to designate the "

Questions

 • Device Features

137

3

0

Accepted Solution

Official Solution

SIM NOT SUPPORTED FOR MY CONNECTED CAR ????????

i have a range rover 2021 when i purchased the car came with a simcard for connected car from att  after the trial data plan expired i did not renew or add more data to it  it got canceled  i still have the sim and it still in the sim slot of the car since then never taken out of

Questions

 • Wireless Account

582

6

0

Accepted Solution

Official Solution

Closed

Chat with a human?

I have a unique situation and need to speak with a human. I have no cell service, so I cannot possibly call.

Questions

 • Wireless Account

246.6K

24

0

Accepted Solution

Official Solution

Backyard Property Damage obtained a Reference # and no return call

Customer Service, On Friday, July 8th there were service team in my back yard. I was not home and was not informed--I saw the workers from my camera later that day & checked with my neighbor and told that was AT&T installing lines.   1.  I am not an AT&T customer and

Questions

 • AT&T Fiber Installation

86

3

0

Accepted Solution

Official Solution

Reward Cards - Consumer Compliant

I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of bei

Questions

 • Wireless Account

111

6

0

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