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I need a contact with ATT that has authorization to address wireless billing discrepancies for a promo that includes FirstNet.

Hello everyone, Back in April we traded in a Samsung at our local ATT store, and there was a first responders promo going on. Due to my hearing disability the promo was outlined in writing which I kept. Since that time, the accounts have not once been correct after untold hours on the phone with

Questions

 • Wireless Billing

48

2

0

Safety with ATT

ATT isn't so interested in safety when it comes you. I had to beg, plead and basically threaten their bottom line before I could get them to come out and bury my internet line that was catching on every delivery truck that came into my driveway.  Today I noticed that they left a nightmare of m

Questions

 • AT&T Internet Equipment

49

1

0

ATT Return Label Scam....

Hi i was part of a family plan and upgraded my phone to samsung while at the time I moved to Beaverton... Since the store did not have the specific samsung phone they shipped the phone to my home and since I activated, I had issues with coverage... AFter repeated escalations, decided to return the p

Questions

 • Wireless Billing

496

2

0

0

Issue Resetting Email Password

Can't recall password, cant recall security questions and being told my zip code for my security question is incorrect that was set up so how do I get the password reset? This is a subaccount email and I tried to fix it thru the main account and it wont allow me to reset the password.  Any oth

Questions

 • AT&T Internet Security

38

0

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

60

2

0

Why is an auto pay payment deducted from a deceased’s checking account not being refunded?

My mother passed away in early November 2021 and an auto payment was processed in December 2021. Despite multiple phone calls and visits to company stores with the death certificate they claim there is nothing that can be done because I don’t know the pin for the account which isn’t to be shared wit

Questions

 • Wireless Account

75

3

0

AT&T Wireless Bill Charges- Fees That Should Not Have Been Paid or Billed

Hello, I have been working with AT&T for the past few months now on a line that was added by Best Buy that I never picked up nor activated. I started calling AT&T in September to report this so the line would never be added to my account. At the time I was told that it was not added and tha

Questions

 • Wireless Billing

60

3

0

Why is Asuriun still sending out broken phones!?!

I just received a Samsung S10+ from Asurion last night that is a brick! It got stuck on the blue downloading do not power off screen and would not reboot or reset! I took it to the AT&T store for help but as some of you may know the stores are no help with an insurance replacement. I've been wi

Questions

 • Samsung

21

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0

returned device not fully functional or in good condition

So I returned my iPhone 12 pro to AT&T in perfect condition, two weeks later I get a generic email saying "The device was received but not fully functional or in good physical condition"The device was in perfect condition, it's has always had a screen protector and a case, it has never been drop

Questions

 • Wireless Billing

31

1

0

Trade in Fraud.

Since obtaining service with AT & T my service has been just about null, with poor connection, failed internet search, and not working most of the time, what's crazy is the phone will even say there is no DATA. because of these issues I have phone service that is hindering my ability to effectiv

Questions

 • Apple

35

2

0

Wireless Account

We used to be with TMobile...one day we went shopping at Sam's Club & were called over to an AT&T kiosk... The salesman talked us right into a new account with AT&T which supposedly included brand new cell phones for just a few dollars more a month than our TMobile account! Sure it sound

Questions

 • Wireless Account

24

1

0

No Caller ID

Our Business's Outbound Caller ID is not working! We have been trying for 3 weeks now to have it fixed and we just keep getting bounced around and around. How do we get the caller ID to show up on our customers and employees phones?

Questions

 • AT&T Phone Features

107

1

0

Forward port 443

I am attempting to forward TCP port 443 on my AT&T fiber internet gateway.  When I attempt to forward the port, I get an error message: The port range 443 - 443 in the service conflicts with the device managed port 443 - 443 I found a post here that a wireless TV receiver could be to blame, so I r

Questions

 • AT&T Internet Equipment

345

1

0

Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got the order confirmation which still says in progress. If I call the number for the order status however it says that my order is complete. So, I cal

Questions

 • Phone & Device Upgrades

76

1

0

Worst service

Anyone else get told that they won’t get charged roaming when they arrive in Central America from an ATT agent and then get back from the trip and have 400+ dollars in fees. Have spoke to many agents on phone and they have confirmed the three countries my family visited were covered; however they ca

Questions

 • Wireless Billing

47

8

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

93

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0

NEED CORPORATE EMAIL ADDRESS TO REGISTER COMPLAINT

Would like to post strong complaint to corporate office. need postal address and email address. thanks

Questions

 • Wireless Billing

95

2

0

I submitted my ID and order was still cancelled

What’s the point of allowing online ordering when regardless of what you do, you cancel the order. I uploaded the front and back of my ID as requested to verify it was me yesterday and it was accepted. I got an email this morning that the order in its entirety was cancelled. I’m NOT going back to yo

Questions

 • Wireless Account

34

1

0

Phone Delivery by Enjoy (Avoid at all costs!)

I recently had a cellphone I ordered from AT&T delivered by Enjoy. I feel the need to provide feedback on the service. The positive: The employee was very friendly and pleasant. The negatives:  The employee changed my plan without my permission (from AT&T Unlimited Elit

Questions

 • Phone & Device Upgrades

54

0

order problems

I put in an order a month ago. Tried to keep my number but since its prepaid i had some trouble. So i called 4 times and have been on hold for an hour before giving up each time. I tried online support and same results as calling....I have gotten no where. I just want to change my choice to switch n

Questions

 • Wireless Account

26

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