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Phone Delivery by Enjoy (Avoid at all costs!)

I recently had a cellphone I ordered from AT&T delivered by Enjoy. I feel the need to provide feedback on the service. The positive: The employee was very friendly and pleasant. The negatives:  The employee changed my plan without my permission (from AT&T Unlimited Elit

Questions

 • Phone & Device Upgrades

44

0

ZTE MF985 Speed Issues Since 3G Shutdown

I've been using a ZTE MF985 hotspot for the past 2 yrs with no issues and reliable LTE speeds. Since the 3G shutdown, my speeds has been cut in half, if not more.   From what I've read, this device is not affected since it's a LTE device and not listed as being affected. AT&T tech su

Questions

 • Other Phones & Devices

157

3

0

Home Phone Out Since 9/15/2020

Home phone (land line) has been out since 9/15/2020 - Hurricane Sally. Have called weekly to report the outage and each time I'm told that there is an outage in the area and given an estimated date of repair. Well as of today, 10/16/2020, still no home phone. What do we have to do to have home phone

Questions

 • AT&T Phone Equipment

20

1

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I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

Questions

 • Account Features

60

1

0

AT&T deceptive billing

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

Questions

 • Wireless Billing

73

4

0

Closed

U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!!

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Questions

 • AT&T Internet Account

33

11

0

Brother MFC-2700 continuously being "unrecognizable" by router

We had a new AT&T Fiber router installed at the end of July 2021. Up until about one month ago everything worked perfectly. Last month our Brother MFC-2700 wireless printer suddenly would not print. It was unrecognizable from all devices connected to WiFi (laptop, phones, & tablet). The prin

Questions

 • AT&T Fiber Equipment

143

2

0

international data usage

I was on a cruise last week and my 5 year old son took his ipad that is linked to ,y daughters account. She informed me that he has $600 of international data usage. She has called at&t and they have not helped. We didnt change anything on it. He did have it on to play games. But never Did it wo

Questions

 • Wireless Billing

10

1

0

Cannot setup HBO Max

I have tried everything possible to login to HBO Max, but it simply doesn't work; just like most of AT&T's sites and subsidiaries. I've made several calls to AT&T and HBO tech support and get no help. Eventually, they agree to send an email to help me out, but the email never shows up. This has happ

Questions

 • HBO Max Login & Installation

190

2

0

att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

 • Wireless Billing

51

3

McAfee Security Suite won't download

I'm a new customer and have not been able to download and install the McAfee Security Suite that is supposed to be included with my AT&T Fiber. I have called and chatted with customer service multiple times. When I click the button to get the security suite it takes me to an eligibility page in

Questions

 • AT&T Internet Features

128

4

0

Issues with Fixed Wireless

I have a problem with Fixed Wireless. For one thing is the difficulty in getting support for Fixed Wireless. But my immediate and ongoing issue is that daily midmorning, between 9-11am PST the signal will drop out and I have to reset the router and modem to the antenna. It takes about 5-10minutes ea

Questions

 • Network Coverage

84

1

0

If this is any indication of life with AT&T Digital Life, then No Thanks!

Signed up for the highly recommended AT&T Digital Life to upgrade security system after almost 8 years with ADT. Became highly frustrated by the inadequate customer service AT&T Digital Life has provided. After our experience with AT&T, as outlined below, we have lost all confidence in AT&T and its

Questions

 • Other

458

1

0

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How to port-forward port 53 UDP traffic

I am trying to port-forward port 53 UDP traffic to my network. The AT&T Gateway tells me that this can be done, and lets me do it with a warning: "port 53 could interfere with proper AT&T Uverse functioning." However, in practice, it seems that this port forwarding rule is just igno

Questions

 • AT&T Internet Equipment

43

3

0

AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

 • Wireless Billing

49

10

0

Cant port out a number -frustrated

I wished I'd known the installment payments on the phones is for the number and not the physical phones. My niece is trying to move on to her own phone line but wants to keep her number, she's chosen her future carrier. We added her and did an installment on a new phone when we did, but we gave her

Questions

 • Wireless Account

99

2

0

Terrible Customer Service.

I am attempting to complete a Transfer of Billing Responsibility. The phone number has successfully been transferred; however, while trying to accept the Terms & Conditions, I get an error code of TTC015. I get a message: We have found an issue with your order. Please contact us at 800-331-0500

Questions

 • Wireless Account

227

5

0

AT&T U-verse FIBER access

AT&T U-verse FIBER access; who do I talk to to get AT&T U-verse FIBER access????? I'm 15 minutes from downtown LA; in a suburb called Rosemead aka El Monte/ south El Monte; and I can still only get 768kbps? and No Fiber; this is unbelievable. I'm in a BIG MAJOR CITY; LOS ANGELES and I can on

Questions

 • AT&T Fiber Ordering

85

13

0

How do I get a Reimbursement for Roadside when I paid out of pocket.

I am furious. I have been paying for Roadside for a minimum of 15 years on my phone and 2 years for my childs.  In the past when I have needed roadside there hasn't been an issue getting help.  This last last weekend my child was stranded on the side of I5 a major Highway.  He called

Questions

 • Account Features

49

1

0

Why is Asuriun still sending out broken phones!?!

I just received a Samsung S10+ from Asurion last night that is a brick! It got stuck on the blue downloading do not power off screen and would not reboot or reset! I took it to the AT&T store for help but as some of you may know the stores are no help with an insurance replacement. I've been wi

Questions

 • Samsung

15

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