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ATT Laying new fiber ruined my yard

ATT laid new fiber along my street and completely destroyed my yard. Not just the right-of-way, but the yard as well. Their equipment cut through my yard leaving deep tracks. They dug out a section along the yard and right-of-way about 12'x30' and left the backfill about as rough as a freshly tilled

Questions

 • Community lounge

50

2

0

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Official Solution

CARE CODE: 205.2 [LU003] Unable to Login to Email

I have had my BellSouth email for years and never had a problem with logging into it until recently. I am still logged into my BellSouth ATT email on my phone but get the "CARE CODE: 205.2 [LU003]" error saying that I logged in too many times and that I need to reset or change my password. However,

Questions

 • AT&T Mail Login & Security

194

3

0

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I enroll AutoPay and At&t cut my program without any notification

Since 2008 I had a prepaid plan for the phone (Edited as per community guidelines). Later I joined an automatic prepaid plan, a lot of money accumulated in the account. Since I am a resident of another country, every time I came to the USA I used this phone to my satisfaction. Unfortunately, due to

Questions

 • Account & Usage

57

8

0

Accepted Solution

Official Solution

Customer Service Lied about Charges and won''t change it

I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopa

Questions

 • More AT&T PREPAID Discussions

149

1

0

Accepted Solution

Official Solution

Address Validation for New Construction

Hi, I'm the first house on a new street. AT&T pulled fiber through the whole subdivision. I'm in the final phase of the subdivision and many neighbors have fiber. I worked with a local sales rep who requested address validation weeks ago with no progress yet. I put in my own request and haven't

Questions

 • AT&T Fiber Ordering

351

4

0

Accepted Solution

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How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

 • AT&T Internet Account

108

7

0

Accepted Solution

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Submitted unlock request, didn't find email, unable to submit another

I submitted a request to unlock an iphone on 10/4. I checked my email (inbox and junk), but never did see the email come through. Since it's more than 24 hours I've been trying to submit a new request as the initial email is now invalid (I still don't see it), but it says there is already a request

Questions

 • Apple

50

3

0

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ATT Damaged My Sprinkler System and Yard Burring Fiber

Three separate issues. 1. The machine ATT used to bury Fiber on my property after my installation damaged my lawn. I have ruts and dead spots where the machine travelled over. 2. I had to call out a landscaper to isolate a sprinkler system issue. They discovered the sprinkler line was damaged at th

Questions

 • AT&T Fiber Installation

153

8

0

Accepted Solution

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Closed

Door to door sales person harrassment

HelloThere is an AT&T representative canvasing my neighborhood. I CLEARLY MARKED my front door NO SOLICITATION.  The representative does not press my ring doorbell - instead she opens my storm door and BEATS ON MY FRONT DOOR making my dogs bark and howl. I work from home several da

Questions

 • AT&T Fiber Installation

389

4

0

Accepted Solution

Official Solution

Closed

Order Cancelled - Can't Verify Identity

I started new service with AT&T last month with 2 cell phones and a tablet.  Tried to order another tablet and order was cancelled.  Was told they couldn't verify my identity and I needed to go to a store with my ID.  I DID THAT!  The store folks verified me, called corporate AT&T and told me there

Questions

 • Wireless Account

1.3K

6

0

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Why won't AT&T give me a BGW320?

Hello all! I was wondering if anyone could explain to me why AT&T will not give me a BGW320 gateway device. I specifically requested this be installed when my AT&T Fiber service was set up a couple of weeks ago. My house is brand new and they installed some old piece of equipment that was c

Questions

 • AT&T Fiber Equipment

591

12

0

Accepted Solution

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

528

2

Accepted Solution

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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

 • Wireless Billing

516

12

0

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ATT Reward Card

How long does it take to get reward card? I have been waiting weeks and after reading previous reviews of people never receiving them, I am about ready to contact the better business bureau for falsely advertising a promo.

Questions

 • Account Features

63

4

0

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Trying to return Gateway

I was sent a new gateway with no return instructions for the old gateway. After some digging I found on the website that I needed to take it to UPS or Fedex. A week had gone by the time I found this out and I didn't have time to take it in until the following weekend. That's when the automated phone

Questions

 • AT&T Internet Equipment

125

5

0

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Customer Claim Service number 800-894-0374 is no longer in servie ?!?

The Customer Claim Service number 800-894-0374 when called gives the message "This number is no longer in service" ?!? An ATT "bucket" truck repaired some cable on poles on 10/24/2020. The truck damaged my driveway by crushing and breaking off the edge of the driveway.I have pictures, video, da

Questions

 • AT&T Internet Installation

793

3

0

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Emergency Broadband Benefit

I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi

Questions

 • More AT&T PREPAID Discussions

389

3

0

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Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

Questions

 • AT&T Fiber Installation

578

7

0

Accepted Solution

Official Solution

New to AT&T and cannot receive texts from short code numbers (verification texts)

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

Questions

 • Data & Messaging Features, Internet Tethering

73

3

Accepted Solution

Official Solution

Another order cancelled out of the blue

I placed an order last week for the iPhone 14 Pro Max 128GB and it went through and had me upload my ID so I did. It sat there pending shipment date with no issues. A couple of days ago I canceled it because it was the wrong storage, it was 256GB, so higher. I went in later that day after it reset m

Questions

 • Wireless Account

44

1

0

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