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Difficulties installing a 5268ac gateway

I was sent a 5268ac gateway to replace an older NVG589. Seems as if it should have been an easy swap, but process stalls at the broadband stage.  Continues to blink.  First it was a green blink, then turned to a red blink.  Called support, who only wants to sent a tech.  Any ide

Questions

 • AT&T Internet Installation

76

3

0

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PREPAID TO POSTPAID

I would like to change from At&t prepaid to postpaid. I currently have the $65 unlimited prepaid plan with auto pay.  What do I need to do to change?

Questions

 • Wireless Account

272

1

0

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Internet overpayment and stop the prepaid plan.

Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months.  Where can I go to do this?    Thank you.

Questions

 • AT&T Internet Account

228

3

0

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My Caller ID is my real name…

Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.

Questions

 • Apple

37

3

0

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How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

 • Account & Usage

118

2

0

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no service available at address

My new construction home is nearly finished but I cannot find internet service. There are 3 very large AT&T underground cable boxes on the street behind me.  My address is not in the database so no one will help me.

Questions

 • AT&T Internet Account

221

13

0

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I need extension

I need extension Until Friday

Questions

 • Phones, Tablets & Devices

31

1

0

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Will I need to unlock my phone again?

I recently acquired a used Windows phone from a private party and I used the AT&T unlock utility web page. I successfully unlocked my phone without further incident. My next concern is regarding the phone's unlocked status. Will the software ever trigger the locked mode again, i.e., during a factory

Questions

 • Phone & Device Upgrades

34

1

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How do I reset my account PIN

I was wondering how do you set reset your pin on your account and how do you go from prepaid to postpaid account

Questions

 • More AT&T PREPAID Discussions

366

1

0

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AT&T Prepaid PTT Support?

I have been an att customer for a while and love the prepaid service.  But I have several phones with 4GLTE network with PTT and would like to utilize this function. Is it possible to use PTT on my prepaid account?

Questions

 • More AT&T PREPAID Discussions

108

1

0

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Please help a dumb Englishman moving to America!

I am British and am moving to New York in February next year. I need to get myself an American phone and number so I can sort a few things out. I have found an iPhone 6S Plus on AT&T that I like and can order from Best Buy, I can also get one of my friends in the US to pick it up and activate

Questions

 • Account & Usage

152

14

0

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Fiber optic digging

I'm looking for who I need to talk to for the new fiber lines being dug on my road. I have questions about the service and what they will be digging in my yard.

Questions

 • AT&T Fiber Ordering

258

3

0

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I recently bought a unlocked device, but can't use At&t data

I recently bought a unlocked device, but can't  use At&t data. It is a Samsung note 20 Ultra 5G

Questions

 • Samsung

92

1

0

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ATT.com/myprepaid

I am trying to access the online access to our account. They keep sending temporary  digit pin codes to the account.  I would like to get away from temporary to permanent pin codes.  How can we make a permanent change?  They are sending emails with no relevant information in the

Questions

 • More AT&T PREPAID Discussions

72

3

0

Accepted Solution

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Info needed for new home installation

Hi everybody! My husband and I are closing on our new house next month and I’m looking for some information on getting WiFi installed! My parents built a new house in the same addition as we are and had their WiFi installed earlier this year. When they had theirs installed the AT&T man drilled a

Questions

 • AT&T Internet Installation

75

3

0

Accepted Solution

Official Solution

Arris BGW-210 and choppy Zoom connection

Hi- I have pretty high speed internet, but my Zoom connection seems to be hit or miss and I need it for work. I have a wi-fi extender but it does not seem to help unless I keep it plugged into the Arris. Should I get a router to help with the choppy wifi? It is mostly with Zoom where is is a prob

Questions

 • AT&T Internet Equipment

222

2

0

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Problem with Unlocking

I bought an iphone 6s which i paid in full... tried to unlock it and was told its active on another account... I have know idea who that person is i called AT&T and they told me they can't help... and i need this phone unlocked... someone has any idea how i can do that?

Questions

 • Other Phones & Devices

29

1

0

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wireless contract created with error's

When starting new service, the at&t representative signed us up under the "Unlimited Extra" plan instead of the requested "Unlimited Starter" Plan. Additionally included the "Next Up" program, Of which, when asked, I said no to.  Not big dollar errors but still not what I asked for. 

Questions

 • Wireless Billing

258

7

0

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Getting an old number back

Ok I'm Billy H (Edited as per community guidelines) im trying to get my old land line number that belongs to Cranford roofing back and port to my mobile device. The number is (Edited as per community guidelines). I had that number for over 40 years and I retired I closed it. My grandson has recently

Questions

 • AT&T Phone Account

262

1

0

Accepted Solution

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New Samsung Galaxy S20

Hi, this morning I went to the AT&T store and upgraded my Samsung Galaxy J7 to a Samsung Galaxy S20 -- the AT&T store associate transferred all my data, contacts, etc., over to the new cell phone ...now that it is fully charged I am looking for all my text message conversations but they are missing,

Questions

 • Samsung

200

3

0

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