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Address Validation for New Construction

Hi, I'm the first house on a new street. AT&T pulled fiber through the whole subdivision. I'm in the final phase of the subdivision and many neighbors have fiber. I worked with a local sales rep who requested address validation weeks ago with no progress yet. I put in my own request and haven't

Questions

 • AT&T Fiber Ordering

321

5

0

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ACCESS FROM ATT

IS ACCESS FROM ATT ENDING SOON? OR IS THIS AN ONGOING PROGRAM FOR LOW-INCOME CUSTOMERS?

Questions

 • AT&T Internet Plans

559

4

0

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Unlocked iPhone SE 2020

I have an iPhone SE 2020 unlocked and still won't work on my sim from the Philippines, it is still No Service even unlocked.

Questions

 • Apple

341

12

0

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Having Trouble Transferring Billing Responsibility

My phone bill has been under my dad's name. I recently decided to make it my own. I got the link to accept the transfer, but when I put my phone number under "number you want to take ownership of" it won't let me keep it under the existing account. It will when I clicked for "new account" but I don'

Questions

 • Wireless Account

171

2

0

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Can I complete a cancellation through email?

Please help! I am currently outside of the US and will not be able to return for a few month due to the COVID 19 situation. I need to cancel my account, it is currently suspended but I cannot keep paying the fee as I am not earning dollars and it is too costly. I can NOT call and need to be contact

Questions

 • Wireless Billing

112

2

0

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Paid my bill on the 9th. Tried to upgrade to another plan this morning, wouldn't take credit card and completely lost the original plan.

I paid my bill on the 9th, ran out of data and tried to upgrade to a higher plan, and in doing so I couldn't get my credit card to run. Apparently my old plan was lost, even though I had 3 weeks left. Now I have no phone service and can't connect to internet anywhere hardly. What do I do to get the

Questions

 • Plans & Features

38

3

0

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firmware 6.0.1 for G920A?

good, I need your help I'm from Venezuela and I have a Samsung Galaxy S6 G920A and I have not been able to upgrade to Android 6.0.1 I can not get the files and I can not update it. I need your help!!! I could tell you where to get the files or if you yourselves can procuring those. buenas, necesito

Questions

 • Android

2.5K

2

0

0

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information request about at&t $2 unlimited talk and text plan.

I would like the full plan details for this plan. How is billing handled? Is a credit card kept on file and then just billed on a per-use basis? or is it a prepay of some sort, where you have a credit balance that the daily $2 is deducted from on the days the phone is used? Does the credit balance

Questions

 • Plans & Features

407

1

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can you help find out which operator

I apologize . I bought a phone in Ukraine, and it turned out to be tied to a mobile operator US AT&T Locked Activation Policy, can you help find out which operator

Questions

 • Account Features

107

3

0

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Can someone explain my wireless charges?

Hi all, I have one phone on my wireless plan, and I also pay around $45/mo. for internet services. I'm being charged $121 a month. My current phone is paid off.  When I expand the "Wireless" portion of my bill, there are two charges. One "shared plan charge" for $35.32, and then a charge

Questions

 • Wireless Billing

854

7

0

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update on madison wi fiber

whats the current status of fiber in madison? when will installs happen???

Questions

 • AT&T Fiber Installation

192

8

0

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Activated SIM, but can't login or use phone

I ordered a new SIM card for my phone number that I want to port in from Boost Mobile, and I selected a prepaid plan for my unlocked iPhone 6s. When I tried to activate the SIM card online, it said that the card had already been activated and showed that the number associated with it is the one I wa

Questions

 • Phones, Tablets & Devices

73

1

0

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Want to bypass AT&T BGW 210-700 Modem/Router

I have a Netgear ORBI Nest router that supports a PPPoE connection. I would like to eliminate the AT&T BGW 210-700 Modem to reduce cost and get rid of equipment not needed (all my wi-fi is handled from Netgear Nest remote units). In setting up the PPPoe connection it asks for: 1: Login name2: Pass

Questions

 • AT&T Internet Installation

1.3K

2

0

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IPhone x carrier unlock

So I recently got a used iPhone x from a friend. I filled out the info to get my phone unlocked, and my request got approved. When I insert my sim card it still says SIM not supported. Anyone know why? It worked on an iphone 8 plus that used to be locked. Im using TracFone under Straightalk.

Questions

 • Apple

132

2

0

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Closed

Swelling phone on the verge of exploding

I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right?  ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa

Questions

 • Apple

62

1

0

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Can't sign in or create a new account

I just had a new prepaid SIM card and a new unlocked phone shipped to me. I activated it successfully but I still have NO SERVICE. I can't sign in or create a new account because the system can't find my transferred number in order to sign me in. so I can't pay my bill or make a call and I have no p

Questions

 • More AT&T PREPAID Discussions

314

3

0

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How can I receive SMS and make phone calls in Asia?

I am a prepaid user and I find that I can't use my phone in Asia and I can't receive SMS.Please tell me how I can solve this problem.Thank you very much!

Questions

 • More AT&T PREPAID Discussions

76

4

0

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I am stuck in France and need access to my voicemails in the US

I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have

Questions

 • Account & Usage

70

1

0

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Equiptment Destroyed in a House Fire

On November 14, 2019 we had a major house fire that destroyed the entire contents, including the AT&T 2-Wire Uverse modem. When I notified AT&T of the fire, the customer service representative said since the modem was destroyed, I did not have to return the modem. We didn't notice at first, but onl

Questions

 • AT&T Internet Equipment

181

0

0

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Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

Questions

 • Account & Usage

46

2

0

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