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I recently ported my number and now I am unable to receive incoming calls from outside of the AT&T network

Recently tried to port my number from Spectrum Mobile/Verizon to AT&T... I am unable to receive incoming calls from outside of the AT&T network. We’ve spent over 5 hours on the phone with tech support going thru their troubleshooting steps TWICE and both times they said that they would call

Questions

 • Wireless Account

442

1

0

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So ATT turned off my 4G LTE Galaxy A71

I bought the international unlocked version just 2 years ago for $500. Samsung assured me it would work. When I started getting the texts about buying a new phone I went to the ATT store. They assured me it would work. Well, now my phone won't work. It has all the features required but ATT just d

Questions

 • Samsung

173

12

0

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Need power cord for Big Att uverse power broadband internet Service

2wire gateway 3800HGV-B is the piece of equipment i need a cord that plugs into the electric outlet

Questions

 • AT&T Internet Equipment

53

0

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Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

 • Account & Usage

77

5

Accepted Solution

Official Solution

UPS lost my iPhone return

I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?

Questions

 • Apple

71

3

0

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iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Questions

 • Apple

54

4

0

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25 cents minute plan

My plan now is the25 dollars pre-paid plan (pre-paid a whole year 300 dollars). Could I change the plan to 25 cents minute plan? because I have paid 300 dollars for a year's plan, and I use it only a month. if I change it to 25 cents minute plan, will you return the 275 dollars to my account balance

Questions

 • Plans & Features

129

4

0

Accepted Solution

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Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

 • HBO Max Account & Billing

100

1

0

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How can I retrieve deleted text messages?

How can I retrieve deleted text messages?

Questions

 • Data & Messaging Features, Internet Tethering

5K

3

0

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Locked out of ATT4044O

I have forgotten the PIN to my ATT4044O, and I can't seem to find a method of factory resetting it. Could someone walk me through the steps?

Questions

 • Android

876

1

0

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AT&T Prepaid PTT Support?

I have been an att customer for a while and love the prepaid service.  But I have several phones with 4GLTE network with PTT and would like to utilize this function. Is it possible to use PTT on my prepaid account?

Questions

 • More AT&T PREPAID Discussions

111

1

0

Accepted Solution

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Device type on my account is INCORRECT

I added my Apple watch to my account today at a store. I logged into my account add the added phone number is correct but the device type is INCORRECT! They have my watch phone number listed as a prepaid android phone!! Is there any way for me to change it to my Apple watch without bringing it to a

Questions

 • Wireless Account

127

4

0

Accepted Solution

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How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

 • Phone & Device Upgrades

50

1

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Can the AT&T Calypso phone be used with the AT&T Unlimited Elite plan ?

Does anyone know if the AT&T Calypso phone can be used if we upgrade to the AT&T Unlimited Elite plan ? It says the phones have to be 5g compatible.   Can the AT&T Calypso phone still be used ?

Questions

 • Other Phones & Devices

91

3

0

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Can't cancel my prepaid account from abroad

Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a

Questions

 • Account & Usage

34

2

0

Accepted Solution

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Info needed for new home installation

Hi everybody! My husband and I are closing on our new house next month and I’m looking for some information on getting WiFi installed! My parents built a new house in the same addition as we are and had their WiFi installed earlier this year. When they had theirs installed the AT&T man drilled a

Questions

 • AT&T Internet Installation

76

3

0

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leaning telephone pole

A telephone pole is leaning in my backyard and as a result, the wires are close to my house's second floor. Since this is not one of the automated options and your csr said they would transfer me to someone who could help (transferred me to wireless, lol how stupid), I need a number to call to ha

Questions

 • AT&T Phone Equipment

150

3

0

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Low Hanging lines

The cable lines are hanging lower than my fence. I removed the trees from the right of way. I am afraid that grandchildren playing in the yard may be tempted to get the ball if it went over the fence. I need someone from AT&T to please respond to this message. Thank you

Questions

 • AT&T Phone Equipment

262

5

0

Accepted Solution

Official Solution

Switching prepaid $0.25 plan to new phone

My current phone is a flip phone from years ago. The plan I have is the prepaid $0.25 per min plan. Since at&t is doing away with 3g service, I will be forced to get a new phone. I want to keep my same plan because I do not have need for the internet. That is what my laptop is for. I have the ph

Questions

 • More AT&T PREPAID Discussions

79

1

0

Accepted Solution

Official Solution

Message 6 when calling one number from one location, but call goes through elsewhere.

Last week I started getting the "call cannot be completed" message when calling my mother's cell phone. I've called for years without this issue and calling using other methods such as Skype, etc. work fine. I thought she may have my number blocked but when I am on the road or in another location th

Questions

 • Android

96

5

0

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