Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (41.4K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

778

3

0

Accepted Solution

Official Solution

Need to cancel service, or remove a line from your account?

We hate to see you go, but we're here to assist you. For a line of service, tablet, or wearable, here are a few things to consider: Have an installment plan - Any unpaid installment balance is due on your next bill when you cancel service for the tablet or wearable linked to the plan. Learn h

Questions

8.7K

8

0

Accepted Solution

Official Solution

Safari not letting me sign in to Currently, keeps showing logout successful

In Safari on an iMac. I signed out to change accounts for email. Now I cannot get to a sign in screen. It just keeps cycling in the URL window to sign in then logout successful with nothing on the screen. I could sign in with Google. It may be a Safari problem. I have restarted computer and rebooted

Questions

456

1

0

Accepted Solution

Official Solution

Closed

Cables removal required

I own a house with old-no longer active- ATT service wires- from house to pole. they have been dameages in a recent storm- need to be removed.  pls LMK how to scheule the work

Questions

65

2

0

Accepted Solution

Official Solution

Suspicious AT&T text

I received a text from the number (469)649-6419 on January 14 that says: You have (1) message from AT&T, Christopher kwuxd.com/he3p3yhmi3 I didn't click the link because it seemed fishy. Is it a scam trying to piggyback the outage to make a quick buck, or is it legitimate?

Questions

106

1

0

Accepted Solution

Official Solution

If I receive an International call do I get charged a fee???

Hi! If I receive an International call do I get charged a fee???

Questions

72

1

0

Accepted Solution

Official Solution

Can you locate a lost cellphone

No special family management app loaded. Android.  I would think the company could find my phone.  Anyone have any luck finding a lost phone with ATT's help?

Questions

373

4

0

Accepted Solution

Official Solution

What does a charge for "support" mean?

I get charged an extra $15 every month for "support" but I have no idea what that is and I can't figure out how to tak to a real person at att.

Questions

80

0

0

Accepted Solution

Official Solution

Unlock a device

It tell you to about shutting pdf tus iPhone thwn using the code them it data to put in a number is it the number that was previously on the device or my number that will be

Questions

79

1

0

Accepted Solution

Official Solution

Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?

Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?. i recently opened a data only plan for my laptop. as i said i am working reduced hours and i am barely making any money. what money i do make has to go towards food and basic supplies.

Questions

737

1

0

Accepted Solution

Official Solution

Get my number back

Hello, I recently activated my phone again and my number changed. I have the SIM card the number was on, but since I activated my phone with another SIM card for my bfs phone I somehow lost the number. how do I get it back?! It been about a week since it happened. 

Questions

162

1

0

Accepted Solution

Official Solution

Would an AT&T contract help with my credit score?

I was wondering if having an at&t contract help with my credit score?

Questions

76

1

0

Accepted Solution

Official Solution

wireless contract created with error's

When starting new service, the at&t representative signed us up under the "Unlimited Extra" plan instead of the requested "Unlimited Starter" Plan. Additionally included the "Next Up" program, Of which, when asked, I said no to.  Not big dollar errors but still not what I asked for. 

Questions

293

7

0

Accepted Solution

Official Solution

Can I reuse an iPhone X?

I bought an iPhone X and after having it for a while, lost it. Because I had insurance on it through AT&T it was replaced. After using the new phone, I found the "old" iPhone X but had no need to use it as it was replaced. Now I want to use it in place of my iPhone 12 mini, which it is too small

Questions

179

8

0

Accepted Solution

Official Solution

How can I turn the ringtone off from a Name I have saved under several unwanted callers?

I Constantly get calls from the same Company but calling me with a different Number and Area Code sometimes several times a day at different hours also. I Do Not Want to use the Phone Call Blocker At&t has because I don't want to pay for it and it blocks All calls even Important calls I do want

Questions

62

2

0

Accepted Solution

Official Solution

Will i continue to have this discount of $5 on my account after trading in my phone of will this $5 union discount disappear?

I would like to keep the discount as it helps my bill to be cheaper, Also I paid off the phone so I could upgrade early since the phone I got when I switched was the 12 mini. I'm trading in the 12 mini for a 14 but will this discount show up on the iPhone 14 installment plan, I plan to keep this 14

Questions

52

4

0

Accepted Solution

Official Solution

Multiple spam texts a day

I have been receiving spam texts for two weeks. I get put into a group of 20 people, usually all with the same first 3 numbers of my number. The sender is always an email. The text the sender sends is a link. The link ends in .club. No one in the group responds. I just ignore it but they keep coming

Questions

388

1

0

Accepted Solution

Official Solution

Time stamp on voicemail is off by 2 hours

My voicemail messages are time stamped 2 hours too early. It never changed when I moved to Florida (eastern time) from Colorado (mountain time).  Can someone help?

Questions

67

1

0

Accepted Solution

Official Solution

I need phone records from January 2020

How can I get those?

Questions

221

3

0

Accepted Solution

Official Solution

Why is HBO Max not on Roku?

Why is HBO Max not on Roku???? It's been 2 months since launch. I stream everything through Roku. Please stop blocking your customers from service.

Questions

1.1K

5

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.