After numerous short-term outages and several custormer service reps, tech on the phone recommended that I replace my BGW320-500 gateway. New gateway arrived next AM. Circumstances led to a one-week delay before swapping out the gateways. New gateway arrived with detailed instructions for returning

Yesterday, my Nest Router was connected to the Gateway and life was good. I disconnected the nest router from the ATT modem and plugged it into a TMobile modem. I changed all kinds of settings in Google Home (following directions from T-Mobile, trying to get a static IP in order for HULU live to wo

We have a pave 5268ac with a ONT with fiber jack. Phone support mailed a BGW320 to replace it since it has been having issues. The fiber line runs to the top then terminates in a port then connects fo the PON port. Then the ethernet runs to the modem. Can I disconnect the black fiber cable and r

Does anyone have any tips and tricks to pulling this fiber box face plate off? I haven’t been able to reach anyone at AT&T that knows what they are talking about and they keep trying to charge me a $149 service fee.  I’m trying to paint and wallpaper the wall and just need to temporarily

So i have 5 static ip address from ATT and want to know if its possible put the ATT router in IP Passthrough mode and then set each of my two routers (ATT LAN 1 and LAN 2) with the static ip address that i was given by att The reason for this is so my home router can my office router can be truly

AT&T sent a new modem out because we needed to get a new/fresh IP address. They told me that was how to accomplish a new IP address. I received it yesterday, activated it, and got it all set up. But it’s only one problem. New modem has exactly the same public IP address. The whole reason fo

I have put the GW in a different subnet from the X60 and turned off wifi on the GW. I put the X60 into DMZplus mode and saved it.  Firewall status shows X60 in custom mode with public IP address.  I reboot the GW and look back into the Firewall Applications, status shows Default mode and