Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (9)

Views

Accepted Solution

Official Solution

Sim card activation

I went to Att store in El cajon/Main street to activate my new card but there was a guy working said you should go to the store that you bought your phone and card. Nonsense!!

Questions

 • Account & Usage

282

2

0

Accepted Solution

Official Solution

Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

Questions

 • Account & Usage

196

1

0

Accepted Solution

Help regarding money being taken out with no account

Hi. On 1/5/22 I set up a prepaid phone for my almost 80yr old father. The next day ATT informed me his phone had not been scanned properly when purchased so it was basically useless. Today I learned ATT has been billing and via auto pay taking money from my father account for a year. The first pers

Questions

 • Account & Usage

46

3

0

Accepted Solution

Keeping my number when switching to Verizon

I have had my phone number for 20 years. I'm switching to Verizon.  I was told I needed a pin number from AT&T to do it. AT&T didn't recognize my prepaid account number.  I now have a new number but would like to get my old number back.   Can this be done?

Questions

 • Account & Usage

40

5

0

Accepted Solution

Cannot get prepaid to work! Help please!

Hi there! I purchased a prepaid plan (5g included for 25 dollars per month x1 year) on my pixel 4a (not a 5G phone). 1. I followed instructions to active the card and it is activated as far as I can tell. This was by using the ICCID and IMEI numbers. When I called the automated prompt, it confirm

Questions

 • Account & Usage

38

3

0

Accepted Solution

Official Solution

Login info for account

It appears something has gone haywire with my online portal. When I use my email it says there is not account linked to that email. But then if I do a search by phone number and zip code, it's says that the information is incorrect, but I've lived at the same address (and always use it for billing a

Questions

 • Account & Usage

35

1

0

Accepted Solution

Traveling abroad

I've been in Peru for the past 2 months, and I will be getting back to the States in March, will I be able to keep my number if I last topped up in early December? What's the longest I can keep my number for before adding some money to my prepaid balance? I want to keep my number

Questions

 • Account & Usage

34

6

0

Accepted Solution

Account number for first time customer

Where do you find the account number, if you have never had a bill or account.

Questions

 • Account & Usage

24

1

0

Accepted Solution

Prepaid balance

A month ago I changed from my 35 cents per-minute plan to a $30 per month plan, unlimited talk and text, 5GB data. I carried over a balance of $91.55, and the first $30.00 plan charge came out of that. Cool. My plan renews tomorrow, so will the $30 come out of my balance of $61.55, and again in M

Questions

 • Account & Usage

23

6

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.