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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • AT&T Fiber Installation

177

6

0

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Why is PC Wi-Fi Slower than Phone?

I have AT&T fiber. My BGW320-500 gateway speed test is 965/903 Wi-Fi speed test on my phone is 716/429 Wi-Fi speed test on PC is 230/180 PC and phone Wi-Fi speed test done from the same location  All devices are Wi-FI 6 Why is my PC so much slower than my phone?   

Questions

 • AT&T Fiber Equipment

138

4

0

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Intermittent internet

I have been having internet drops almost everyday for months now. I was so bad, I texted with support and got a refurbished BGW-210 to replace my original BGW-210 Gateway. I asked for a BGW-320 but they would not give me one. I received the refurbished model on Dec 6, 2022. I have been keeping a

Questions

 • AT&T Fiber Equipment

60

9

0

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Fiber installation burial

To whom it may concern, I recently had my fiber cable buried but there were a few areas left exposed. Is it possible to send someone out to properly bury the cable in those spots? Please see attached pictures. Thank you in advance,

Questions

 • AT&T Fiber Installation

58

8

0

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Cost for putting AT&T fiber internet on vacation hold for a month

I am interested in signing up for AT&T fiber internet. I am planning a long trip this summer and would like to be able to put this service on hold for a month. Is that possible? If so, what's the cost?

Questions

 • AT&T Fiber Account

56

1

0

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Phone/Internet for Commercial Tenant in Mission, Texas

I am working on a development in Mission, TX and I need to talk to someone about bringing service to a ground lease for a restaurant as well as a remodel and new lease building on the same property. This is commercial construction. We are working on getting addresses, but I can provide location info

Questions

 • AT&T Fiber Installation

48

1

0

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Fiber outside to inside home

I upgraded from ATT Fiber 1000 to 5000.  I used to have the BGW210 in my house and that white ONT box outside in the communication enclosure. Now they've replaced it with BGW320-500 but put that outside directly connecting the fiber to the SFP port on the BGW-320. My worry is this big BGW320

Questions

 • AT&T Fiber Installation

40

4

0

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Virus Protection

How come I am not able to download the virus program for my computer... I have windows 7

Questions

 • AT&T Fiber Account

18

2

0

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