Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (25)

Views

Accepted Solution

Will my AT&T plan work in Puerto Rico?

I have the AT&T Unlimited Starter Plan which states that I should be able to "enjoy unlimited talk, text, and data use in and between Mexico & Canada." Does this mean that I will be able to talk, text, and use data while in Puerto Rico?

Questions

238

2

0

Accepted Solution

Max subscription

Hi - I'm grandfathered in to the free HBO Max subscription with my Unlimited Elite wireless plan. I understand that this subscription is supposed to transfer from the old "HBO Max" service to the new "Max" app/service that launches today, but when I log in to Max with my AT&T credentials, Max t

Questions

109

4

0

Accepted Solution

Official Solution

Advice on Dead zone in my neighborhood

There’s an AT&T dead zone in my neighborhood and it’s seems to be worse than when we moved here. It’s outside, so not just in my house. Is there anything I can do other than switch to Verizon?

Questions

88

4

Accepted Solution

Galaxy A12 Camera Specifications

Galaxy A12 Camera lists the phone as being 48mp.. I count only 16 megapixel... am I missing something?

Questions

81

5

0

Accepted Solution

Official Solution

AT&T Thanks

Is AT&T Thanks no longer a thing? Can’t access it from the MyAT&T app anymore at all

Questions

80

5

0

Accepted Solution

Official Solution

How much data access do I have with AT&T International day pass ?

It is not clear to me how much data access I can avail during my stay. During my international travels in the past few years, I think I had only 2 GB total data access and that would finish off in a few days after I arrived, and then I would struggle for data. This was not at all any value for money

Questions

77

2

0

Accepted Solution

Official Solution

Cruise text talk plan

I have the at@t text and talk plan. Do I still need to turn off roaming and put on airplane mode?

Questions

57

1

0

Accepted Solution

Official Solution

Does USB tethering to a device use mobile hotspot data or cellular data?

Does USB tethering to a device use mobile hotspot data or cellular data?

Questions

46

1

0

Accepted Solution

Official Solution

Configure a From address or number for Email to text

Hello, I use the email to text feature to get alerts from a server at work. However, everytime I get a new message it comes from a new phone number even though it's from the same email address. Is there a way to configure the from sender so its always the same and the text will remain in the same th

Questions

45

3

0

Accepted Solution

Official Solution

SOS or very little service

I have toggled airplane mode on and off. I have turned my phone on and off have checked for all updates. I have reset cell phone signal through your website and still I have almost no service. I have only been able to make one call today. Yesterday signal was fine. Nothing changed what’s going on?

Questions

34

1

0

Accepted Solution

Official Solution

Active Armor IOS App

Does the AT&T Active Armor app have to be open in the background in order for it to function continuously? Or can it be closed and still function?

Questions

30

1

0

Accepted Solution

My iPhone doesn't have an assigned phone number and has no service.

I have a company iphone 12 - it was issued to me about 6 months ago to replace my iphone 7. When I set it up I was able to use it, but I don't use it for much more than training - I have customers that have problems using Apple products so I use the iphone just to try to keep up with the tech chang

Questions

28

3

0

Accepted Solution

Official Solution

International Day Pass

Hi all, I am traveling to europe next week. The "day" pass is $10 on the days that you use it. What triggers usage? I appreciate any insight. Thank you

Questions

28

3

0

Accepted Solution

Official Solution

Entering into a private property agreement

Hello, I am a landowner in Scotts Valley CA. If ATT is interested, I would like to discuss the possibility of allowing ATT to use my property for equipment installation or whatever they may have a need for. If such a thing exists, how can I get more information, or who do I give my information to?

Questions

22

2

0

Accepted Solution

Swapping phones on prepaid plans

Would I be able to switch phones on a prepaid plan?

Questions

22

2

0

Accepted Solution

At&t data not working on Safari iPhone

I have the At&t premium plan the data works in all browsers and apps except safari, I already cleared the browser cookies but the problem persists

Questions

20

3

0

Accepted Solution

Official Solution

Setting Up Voice Mail

We are trying to set up voice mail on a new cell phone. We've pressed "1" and are asked to enter a Mail Box number. We've tried everything from our cell phone number to 1234 to old PIN and/or passcodes and nothing.   We had voice mail on our former cell phone, so not sure why our old cell ph

Questions

18

2

0

Accepted Solution

Cannot send/receive attachments over WiFi

I have a iPhone 13. Cell service at my home is bad. I have Wi-Fi Calling turned on. I can send text's but I can't send or receive attachments. Can I receive and send attachments? If so, what adjustments do I need to make?

Questions

16

3

0

Accepted Solution

international Day pass

Can I use my iphone hotspot so my son can play music  and take pictures , on another device internationally if I have the International day pass Thanks

Questions

15

2

0

Accepted Solution

Official Solution

Email and subaccount not syncing on iPad Pro or iphone

To check email, required to sign in each time. Email and subaccount not syncing.

Questions

14

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.