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Upgrade cancelled due to non verified ID

Why won’t my ID count as verification for my upgrade? Everyone on our account is an authorized user, but it says not verified and cancels the order. It’s so frustrating!  I have tried twice and at 7pm the next day, both times, my order is cancelled!  My ID is legit and up to date!  

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Printer

We have an HP OfficeJet Pro 6970 and have had major issues over the last 2 years with inconsistent connection to the printer. After researching this, a number of other ATT customers are having this issue.  So, what brand / model printer do you recommend to work with our router? 

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Sign in code not being sent

When I try to access my email at [email scrubbed], I get the message saying it wants to verify my identity and will send a code to my cell. I've tried several times and I never get the code. This has been happening at least 3 days.

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How can I check traffic usage over a DSL Connection?

How can I check traffic usage over a DSL Connection?We have a Direct Internet Access (DIA) Circuit at one of our locations. We also have DSL.  We are evaluating whether or not we need the two of them.Thanks!

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How can I see an original Service Order?

Hello - I have an original service order and an account number. I would like to see what services were ordered on the Service Order and what services are still active under the present account.Can you help me? Thanks!

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Reward card bait (SCAM)

Hello everyone, I wanted to share my experience with AT&T's reward program and warn you about potential deception. I recently signed up for AT&T's internet service with the promise of $200 reward card, which I was excited about. However, several months went by and I still hadn't receiv

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OUTAGE Daly City CA connection - now 4 days

​No connection for 4 days​ ​Cust service keeps saying 24 hrs​ it will be fixed and said by Sunday 6pm tomorrow. Due to storm. I do not believe them anymore. ​Think modem gateway is corrupt now. But they say still outage. Broadband light green for few seconds then flashes red for 4 days. Today

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Fixed wireless “crowding”

My fixed wireless connection has been non existent for the last 5 days. I have had this service for 5 years. When I call, the tech has me unplug and all that jazz and it may work for a minute but typically stops after 5/10 minutes. They say the tower is crowded. It’s so frustrating. Will they update

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Rewards card never sent and At&T said it was stolen

Recently switched over to At&T from Cox cable, due to a rewards incentive program, so I decided why not give them a shot and get a couple of bucks. The At&t service representative said that I would receive a $200 rewards card for switching to their service, so I went forward with the new ser

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Fixed wireless too slow to function

For the last several days our fixed wireless has been horrible. Sometimes during the day I can get some use out of it but never a full day or at night or on the weekends indicating they have too many customers trying to use it. Two other people that live near us are having the same problems. I work

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Intermittent Internet Outages in Houston, TX (77008)

Over the last week, my internet will go out. At least 3 different times since Wed (3/8/2023). Every time I call support, I'm told its an outage. I see the maintenance crew working on the hub down the block from me whenever this happens.  What is the issue and why can't this be resolved? Tha

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Contact for engineering department / mailing address

I need a mailing address to notify of construction on an upcoming project located in San Diego County. Where can I find this information?

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Why won't phone connect to Wi-Fi?

Pressing and holding the power button, as well as holding down the "Power off" option, didn't yield any results. For troubleshooting, I forgot and reconnected to my network and was able to connect to my brother's hotspot, but not to any other network. I even reset my phone, but it still won't connec

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Wiring

I had a AT & T installer out today for internet 50. He wanted to run the wire on the outside of my house which I did not want. Also would not make the run to my TV where I wanted the Wi/Fi router. I am willing to run my own wire. Should I run cat 5e or cat 6? I was going to terminate wire with a

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Down Power Line

There is a down AT&T wire from the pole to my house that needs to be removed. How do I get help?

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Wrong geographical location

Hello all, I currently have ATT as my ISP. I utilize a wired connection to my PS5. Whenever I play any call of duty game I get geo located to the east coast more specifically hartford Connecticut. I live on the west coast, how can I rectify this issue so that I get connected to west coast servers

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AT&T AntiVirus Plus

Is it worth it does it work?

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Equipment return question

I’m dropping U-verse, but want to keep AT&T Internet. AT&T tells me to return the Arris VIP2262. Don’t I need that for Internet access? Thanks for your help.

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What kind of plan does the 2021 Jeep Gladiator have?

For the past two months, the unlimited Wifi plan on my 2021 Jeep Gladiator has been working well. However, today, I'm unable to access the internet despite having full bars and being able to connect to the system. When I try to access the internet on my phone, I receive an error message saying that

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I have had the worst service imaginable, I had a technician out yesterday and my internet is back out

I need to know how many times does my internet need to go out in rapid succession before you guys actually do something to fix it? I have had 15+ technicians out to my house in the last year it feels like. Nothing ever gets better. My router always starts blinking green followed by solid red. They s

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