
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I've had Protect Advantage for several years. I guess it's insurance. When my husband's new iPhone was stolen, it was going to cost us $250 deductible to replace it. Deductible used to be $50. Really a ripoff. I'm not sure the insurance is worth it.
Questions
•
Apple
Walked into my Sam’s club and an AT&T representative stopped and told me if I switch from my carrier to AT&T not only could they match them, I would get a $300 Sam’s club gift card and 2 new iPhones with trade in. Being retired, we live on a fixed income. We were paying $120 for two lines an
Questions
•
Phone & Device Upgrades
Tbh, the service with ATT still good until I want to do a phone upgrade on 1 of 5 lines account. Did all 3 attempts on ATT website. The 1st one got cancelled after 2 hours, that's fine. The 2nd one, got cancelled after 1 week of waiting. The 3rd one, got a Ready to Pickup email from ATT, drove to th
Questions
•
Samsung
So, I upgraded to the s23 ultra and currently have an s21 ultra that I need to return back. But where do i send it and do I need to include anything when sending? Like, any account info or a slip of some sort. Please help. thanks!
Questions
•
Samsung
Hey guys ...so I noticed that the new S23 line of phones now has the RCS features provided by JIBE mobile on Google messages compared to the S22 lineup that had the RCS features provided by ATT themselves . I personally have the S22 Ultra and mine says provided by ATT and I still have issues to this
Questions
•
Samsung
I recently switched my carrier and now I can’t text androids and group chat messages are split and only sent to me not in a group. Also I can’t call certain number without it saying call failed. How do I fix this?
Questions
•
Apple
Please answer a question that has never got an answer. Is there a reason ?? Messages from Outlook to AT&T phone DOES NOT WORK! why not? All other accounts work .....GMAIL YAHOO AOL &
Questions
•
Other Phones & Devices
Per the instructions that came with my new phone, I packed my old device in the device mailer that was in the package with my new phone. The included instructions said to use said mailer and return label inside to send the phone in. However, the day after I sent my package in, a separate mailer came
Questions
•
Phone & Device Upgrades
What happens now that I’ve sent my trade in with the return label instead of the trade in kit that came after I returned the trade in??
Questions
•
Apple
I put a question on her earlier but have yet to receive a reply. My Visual Voicemail stopped working and getting various errors but the latest is "mailbox has been locked (after too many bad login tries)". I have cleared the apps cache as was mentioned in previous. Anyone have any ideas
Questions
•
Other Phones & Devices
Hello I upgraded my service in October and had been requesting the return postage for months. In December I received a package from Pitney Bowes the had payment required before I could receive it . I returned because I wasn’t told it was from AT&T and it was return package. In Janua
Questions
•
Apple
We still are not receiving verification texts on our phones. This applies to multiple companies on 3 phones on our account. The only place I have received a text verification code is from AT&T. I can not receive these texts from my bank, my credit cards and various other on-line entities.
Questions
•
Android
I can’t get the identity protection to take my phone email address or anything. I have remove the app downloaded the app tried it twice.
Questions
•
Apple
My computer was hacked, my network was hacked, my house was repeatedly broken into, my phone was hacked. I lost all my accounts, had to get new debit cards 3 times, tried upgrading my Note 8 to a Fold3, but the Fold3 is corrupt now, too. I've tried resetting my phone. Samsung reset my phone when I h
Questions
•
Android
Apparently my straighttalk phone number is on the Straighttalk AT&T - so it's impossible to port to AT&T. Can anyone confirm that this information is correct? The rep @ AT&T recommended that I go to Verizon for a month and then come back to AT&T. lol. No. There has to be ano
Questions
•
Phone & Device Upgrades
Network tab in Google Chrome dev tools displays an HTTP 500 status code response on the page when selecting a line/device to upgrade. Pasting the technical details below with my phone number redacted. Anyone familiar? All attempts at technical support through phone/chat/email have been unf
Questions
•
Samsung
Bonjour J’ai un Samsung S20+, impossible de passer des appel, j’ai un message d’erreur »non enregistré sur le réseau. J’ai de la WIFI, téléphoné éteint et rallumé plusieurs fois sans résultat. Que dois-je faire? Je suis en Algérie actuellement.
Questions
•
Other Phones & Devices
ATT claiming my returned phone never made it to their warehouse. Sure. How is it possible that this can happen to so many people?? Based on what I have read, and the amount of people affected, this has to be a SCAM!!! Shame on you AT&T. As a loyal customer for 20+
Questions
•
Apple
Hi, when I try and unlock this device by entering the IMEI number, I receive a message that it is not associated with the AT&T network. Any thoughts on how I can get this resolved? Thanks, Andre
Questions
•
Other Phones & Devices