Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (78)

Activity
Transfer Installment Plan Responsibility

I have 6 lines with at&t under my name. My number had 8 installments left. I want to transfer my installment responsibility to my aunt’s line(she do not have any installment and is upgrade ready). Is it possible to transfer my remaining installment responsibility to her line?

Questions

3

0

0

device unlock

I started unlocking a device but I did not receive the email to confirm the request, I already tried 3 times and I did not receive anything

Questions

6

0

0

Email Shuts Down in Evening

My SBCGlobal.net email account shuts down every night around 8:30 pm PST without warning. It's as if it has timed out.  Sometimes it does it while I'm writing an email but I don't find out until I try to go back to my home page (Currently.ATT.Yahoo.com).  Other times I'll be at my home pa

Questions

5

0

0

How do I block certain websites on att Wifi?

I've downloaded the Home Services App and do not see the option to block access to only certain websites.

Questions

7

0

0

My Trade-in was donated, so I never got my promotional Price

I preordered my S23 Ultra, The promotion at the time was trade in an eligible phone and get a discount on the s23 ultra. Att is now telling me that the phone has been donated and I ill not recieve the discount on the s23 ultra. Is there a number other than 611 that I can call to escalate the issue?

Questions

15

0

0

Router downtime on MyHomeManager app

How to I schedule downtime on the MyHome app for the router? I already know how to schedule downtime for individual devices.  I want downtime for my wi-fi gateway router.  Thanks.

Questions

6

0

0

At&t unlock carrier sim

Hi I recently bought a phone that has a carrier lock from at&t ( I didn't know it had) . I can’t use the phone because of it. Im at a loss, i don’t know what to do. I can’t sell the phone because nobody wants to buy it. Im stuck with a phone i can’t use because im outside of the US. Can someone

Questions

7

0

0

Unable to access my SBCglobal.net email via the currently.com website

I'm unable to unlock my email account or change the password to my SBCglobal.net account. I no longer have any AT&T services but do have DirecTv, so logging into my account takes me to DirecTv and not AT&T or Currently.

Questions

5

0

0

I was billed in error and the representatives agree to the fact it was in error

On September 14, 2021, we thought we were buying a new iPhone for a total of $30.56 a month for 36 months. The phone was connected to an existing line. However, they added a new line with a line charge of $47.50 a month. We did not realize the extra charge all this time since we had multiple lines.

Questions

10

0

0

Secure Family App issues

I woke up on January 30th to an alert that my subscription was cancelled. Why? I did not cancel!  I had to create a new login and all my information was gone. I can no longer keep track of my elderly parents.  I can not down load the app to their phones because they do not have a smart ph

Questions

5

0

0

AT&T billing me for months after I canceled and stopped using at&t

Good day everyone. AT&T has continually billed us for months after we canceled our service. And we are trying to recover the money lost. We had 6 phone numbers we were using, we canceled and stopped using all of these on May of 2023. We canceled the service over the phone and received a transfer

Questions

16

0

0

People cannot hear me on the phone

When talking on the phone, about 20 seconds into talking, the other line dosent seem to hear me anymore, this applies to 2 phones in the 4 phone plan, but the other phones don't seem to have an issue, what's wrong?

Questions

8

0

0

Reset My Mother's Password

My aged mother doesn't remember her att.net password. Can you help me reset it?  My mother doesn't use email much anymore, but it's required to reset her Facebook password.  Her laptop has died, and I'm setting up a new Chromebook for her.  Her cognitive ability is severely impaired

Questions

6

0

0

Weak Wireless Signal

Our cell phone signal on IPhone 11 is very weak - 1 bar at best most of the time. Inbound calls go right to VM. Can you recommend a good wireless booster? Many thanks, Chuck 60480

Questions

13

0

0

TCL Classic won't give the option to either Charge Phone or Transfer Files

Hello, my name is Sebastian and I am 13 years old. I'm writing this today to ask how I can fix my phone because I have been trying to download music onto my TCL Classic but it will not give me the option to download anything onto it. If anyone can please help me fix this it would be greatly apprecia

Questions

11

0

0

Beware of IHX Yesmary in San Diego: Not a Real Account Manager - Harassment and Unprofessionalism

We have been facing internet issues for a week, leading to a technician's visit being hindered by the inability to access a crucial room due to a missing key from our leasing office. This led to the involvement of an "Account Manager," Yesmary, who, instead of assisting, attempted to sell us phones

Questions

14

0

sbcglobal.net

I am again unable to access the login page for my sbcglobal.net email account, this issue keeps happening, the last time was June of 2023.

Questions

11

0

0

Trouble setting up Yahoo+ email forwarding to a new email address

I would like to set up automatic email forwarding through my Yahoo+ account. I've gone in, entered my new email address, and sent an email to verify the account. When I receive the email at the new account, I follow the link. Every time, I get a a page that says at the top "AT&T - Error", and in

Questions

11

0

0

Hotspot web

How do I get to hotspot.webui it says this site can't be reached...

Questions

16

0

0

unlock

pedi mi codigo de desbloque y nunca fue enviado

Questions

14

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.