
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
How am I billed for pay for the $1.00 monthly charge
Questions
•
Community lounge
Hi , we have a business Fiber services and we need to have IPv6 static ip addresses, which is the procedure to get a fixed ipv6 block?, a /64would be ok.
Questions
•
AT&T Internet Features
Hello, I want to buy two Cradlepoint W1850's and use them as a cellular uplink for two Ubiquiti UDM-Pro's at two separate locations. Then I want to connect each UDM-Pro via site-to-site VPN which is super easy except when the current cellular modem is on a personal plan and it's behind AT&
Questions
•
Device Features
SOME BRANCHES FELL DAMAGINING POWERLINES AND AN ATT FIBER OPTIC JUNTION BOX. THE POWER WAS RESTORED WITH IN A FEW HOURS BUT IT HAS BEEN 5 DAYS WITHOUT ATT INTERNET. ON MY GATEWAY IT SAYS I HAVE NO BROADBAND AND THE LIGHT IS FLASHING RED. I HAVE CYCLED THROUGH AND REBOOTED MY GATEWAY MANY TIME
Questions
•
AT&T Internet Equipment
We have been waiting for someone to come install fiber internet in our new home for three weeks now. On May 15, 2023 I went into our local AT&T and we scheduled installation for the 18th. The technician never showed up and never called. We contacted him hours after he was supposed to be here and
Questions
•
AT&T Fiber Installation
I received a new password for my Currently account (sbcglobal.net), and it prompts me to add a mobile #. When logging in. I add it, get the verification code, enter it, and get the error message: Hmm….something went wrongIt’s not you, it’s us. We hit a snag and can’t complete your request right n
Questions
•
AT&T Mail Login & Security
Per this link: https://forums.att.com/conversations/max-account-billing/hbomax-conversion-to-max/646cf0dfd72b5e6adff6091f?commentId=6470268867e5b16786161ef7 I am not getting Max content in 4K and only have access to the middle tier 1080P streaming.
Questions
•
Watching Max
I have a phone that meets all the eligibility requirements for unlocking, and I applied through the website to get it unlocked. However, the email I got told me to just use the app, which crashes before exiting the loading screen. I don't have access to network coverage and can only use hotspot wifi
Questions
•
Other Phones & Devices
I want to sell my AT&T iPad to a non AT&T person. It's been paid off more than a year and when I speak to advanced tech, they tell me carrier visibility isn't necessary. I'm so confused! I've read other posts here that say it's required. Why isn't AT&T familiar with this? This is
Questions
•
Apple
I don't have any 5g mobile devices, and I just got 5g Telus sim. Except for a hotspot device - 'Netgear Nighthawk MR5100'. Not sure if it'll work w Canada Telus Sim. I doubt it - it says AT&T on it and I'm in Canada. Anyway, I think it's unlocked. I randomly tried putting in the sim to get 5g
Questions
•
Wireless Billing
I've been trying to unlock my phone for over a week now. I've had this family account since before AT&T bought Cingular and it's always been a challenge to get through who is primary and whose SSN is used. After 4 tickets where I was assured it was unlocked and I wouldn't need to input a code to
Questions
•
Samsung
Can I buy a phone carrier locked AT&T and is with contract to Cricket wireless and get service? The key point being with contract. Looking for a newer phone and concerned that with contract may be a problem even though Cricket wireless accepts AT&T phones.
Questions
•
Apple
I didn't receive the quick account registration email and I wanted to know how can I receive it.
Questions
•
Apple
Can you voice type in AT&T email?
Questions
•
AT&T Mail Features
I setup my new phone and need to re-enter my password for my yahoo email account (it's an sbcglobal email). When it prompts me to enter the code to make sure it's me, I get a text message with the code just fine. But when I try to enter it, I get a message saying, "Looks like there was a recent chan
Questions
•
AT&T Mail Login & Security
Last month, I wrote that AT&T jacked my triple play by $50 (!!!) a month. In speaking on the phone with customer loyalty, they told me ... in essence ... TOUGH luck. Mind you, my 3-play is awful ... the U-verse I signed up for has about 15 viewable-by-me channels and about 50 we-will-sell-you-it
Questions
•
AT&T Internet Plans
I cannot open pdf download links and get an error 4001. can someone please help with that. Thanks in advance
Questions
•
AT&T Mail Setup
I'm having a weird problem with my newly installed fiber. I got the 300Mbps fiber service, and while I get that speed on my Mac connected to a wired internet (375.70 download/374.01 upload), and on my Windows PCs over wi-fi (295.53 download/377.39 upload). However, when I plug my Windows PC into a w
Questions
•
AT&T Fiber Equipment
Some of my contacts are showing twice (sometimes 3 times) when search my contact list. One may show the phone number and the other may show the email address - they both appear to come from the same contact. How can I just have one name appear. Any help would be appreciated.
Questions
•
AT&T Mail Features
Received a new wired DvR for the den TV. It continues to start, stop and pixelate. I have pulled plug on all devices, re booted router with no success. Have also checked input plugs and tried known working HDMI cables. My wireless boxes are fine. Help….
Questions
•
U-verse TV Equipment