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promotional credit never received

In September of 2021 I switched to the unlimited plan so that I could get the iPhone 13 mini for free after billing credits. I never received any bill credit since then even though the newly redesigned installment page says I am receiving a credit of 19.45 a month.  

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ATT plan eSIM and ATT prepaid eSIM

I recently switched from Att prepaid to a plan with phone installments. My question is if I add my prepaid eSIM to my current phone what will happen? Will I be able to keep my old number on new phone or will it replace my current phone plan? I also read if I add it, it will delete the physical sim i

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6

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Help unlocking cellular on my iPad Pro 2nd Gen

I have an iPad Pro 12.9 2nd Gen, and I'd like to set up cellular service. However, Settings > General > Carrier states "AT&T 58.0" I have tried completely erasing and resetting the iPad, but the setting persists. I need to unlock it so I can use cellular service with another carrier. A com

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10

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At&t worker never turned in my trade in phone and it's not in their store.

I received my new s24 ultra in late January. I turned in my s23 ultra in mid February. I was on my way to work and the guy coming from the back room seemed like he was in a rush. He asked how he could help and I said I was there to turn in my old phone. He held out his hand impatiently and so I hand

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10

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Attempting to add an Apple Watch, chaos ensued (and now I have 2 extra lines I can't get rid of)

Yesterday I attempted to add an Apple watch to my account. The attempts failed a good 15-20 times, but finally I got to the page where I could enter the IMEI number. That failed (just logged me out). So tried again. Another 4 or 5 attempts and I finally get through and it says... "success!". Well,

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7

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Sim Card Unlock

Just had a question about the sim card lock on two phones under one plan. As of now, I have my phone paid in full (paid it on Mon). The other phone on the plan has not be paid in full. Will I still be able to get the sim card unlock on the phone that has been paid off already, or would both phones

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10

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New iphones stolen

I added a new account in att on 04/21/2024 with 5 new lines. I supposed to get 5 new phones from att through fedex today. Fedex tracking shows delivered but it is not. Delivery time is 2:10pm and i checked it around 2:25pm and its not there. I created fedex case but they closed it. No one lives here

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12

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AT&T IS RUNNING A SCAM WITH CELL PHONE TRADE IN

Hi everyone. I am wondering if anyone else has shared this awful experience with AT&T. I have tried speaking with their customer service and have spent hours without getting to the proper channels so trying to see if I can get anywhere on this forum. In fall of 2023, I traded in two iPhones fo

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18

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Can I use a cell signal booster with my Internet Air?

I live in a rural area and don't have many internet options. I currently have Internet Air.  Many times I get 50 Mbps download speeds, other times I get 3 Mbps (especially in the evenings).   On average my signal data is as follows (these numbers are pretty steady): Band (ARFCN): 2(

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8

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Alcatel 5002R

How to turn off pocket mode

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11

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Unlock device app made for an older version of android

I requested to unlock a prepaid phone of which the line has been discontinued. I got an email with the link and I submitted the request but the request was saying it has been denied because the phone should have an unlock app which I need to use. The phone does NOT have this app and when I try to in

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10

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Bad reception 30152

Hi there! All the sudden I have bad reception on my mobile phone, are there any issues in this area that you are aware of?

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11

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Autopay Payment Method after Fraud Alert

As a potential victim of the 73 million user's whose data was breached by AT&T's negligence, I have decided to use my Apple Cash account as a method of payment. After the data breach, AT&T has the gall to request either a debit card or bank router codes or else my bill will increase by $5 pe

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29

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No a actualizado el software

Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando

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18

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Email going to Archive Folder

Some of my emails are going to my Archive folder instead of my inbox. How do I stop this?

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7

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Trouble logging in to Email : To keep your information safe, we’ll send you a verification code to xxx.xx7.7007.

When trying to log into email, I get this: To keep your information safe, we’ll send you a verification code to xxx.xx7.7007. We are a business and have no cell phone or any phone number listed under our account details.  Our email recovery is set to "email", so why are we being asked this, an

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27

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Your instructions on how to sign in are not working

when I follow your instruction going to the page to sign in to my account and try to sign in, I immediately get a tab that says "sign out successful". There is no way to sign in. The page is blank

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21

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AT&T Internet Billing & Account Help

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