Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (843)

Activity
Green service box damaged and wires exposed

On my property line we have a green telephone service box that is on the ground and wires are exposed. Who o we call to replace or remove it?

Questions

18

5

0

Cancel Hone Phone

Trying to cancel a landline phone for over a week. Given a confirmation number. Called back then told a supervisor must approve my request. Why does a supervisor need to "approve" my request to cancel. Twice I have been told someone would call back to approve no one has called. I just want to cance

Questions

68

13

0

Accepted Solution

How to get my old number back

I'd like to get my phone number back I just recently canceled service after 20 plus years of continuous service with AT&T it's not been a month yet since it's been canceled I think

Questions

8

1

0

Call logs

I need access to call logs on my on-line landline phone account.

Questions

9

1

0

Does anyone provide spam call blocking for randomized numbers identified as "Unknown" or "Suspected Spam"?

We receive an average of 25 spam calls a day the majority of which are randomized and identified by our phone as "Unknown" or "Suspected Spam". The AT&T tools provided do not defend against these calls at all. The "call history" file clearly identifies the numbers but "Call Protect" will not blo

Questions

34

6

0

Schedule for STIR/SHAKEN protocols?

Why is it taking so many years to finalize and implement the STIR/SHAKEN protocols to verify caller IDs and reduce robocalls (They have been pending at least since 2019)? When will I begin to see the results on my landline phone so I can stop getting 3 or 4 scam "Medicare" calls from India every da

Questions

32

5

0

Old out of service Ameritech landline

My mother died years ago and had an Ameritech landline number. It has been out of service for years. I call it once in awhile and it says out of service. Is there any way Ameritech/ATT can unfreeze it so i can use it on my non ATT cell phone?

Questions

12

3

0

Accepted Solution

Official Solution

ATT answering system overrides voicemail on the handset.

I need to know how to turn the ATT answering system OFF. I want to receive the messages on my new landline phone and pick up messages that way.  How do I "undo" the ATT function?

Questions

20

1

0

Email contact needed to ask AT&T permission to dig in utilities easement

I am planning a residential driveway expansion that extends into the utilities & drainage easement around my property. My city requires that I obtain permission from all the utilities that service my property to make any improvements that impact the easement. I currently do not have AT&T

Questions

9

1

0

Changes to my landline

I have been calling since March to have caller ID added to my home phone and have the long distance disconnected. Every order I have placed have been in error status and instead of fixing it, they just cancel it. I have a full page of names and dates of people I have spoken with and they keep tellin

Questions

11

2

0

Accepted Solution

Official Solution

Change Autopay to a Saved Credit Card?

I currently have autopay to a checking account. I added a credit card into my information, but it isn't saving the changes when I ask it to charge the credit card for autopay in the future. Help!

Questions

31

6

0

landline cannot call Verizon iphone. get busy signal

landline cannot call Verizon iphone. get busy signal

Questions

10

1

0

Display screen

How can I change the display screen on my phone? I can't read the screen. It is like gray screen with gray letters.

Questions

11

1

0

Call Logs for my Landline

What happened to the Call Logs that I use to receive in my Monthly Billing Statement?? I need and want them back in my Billing Statement as they use to be.  I pay enough for the phone service I have, which goes up all the time and I get adds on my monthly statement instead of my Call Logs.&nbs

Questions

32

1

0

engineering department from ATT - letter to build a fence.

The city of Houston requires me to get a letter from ATT and Center Point Energy to be approved to install a fence on the property. I have the City of Houston paperwork ready I'm only missing the letter from ATT and CPE. Please Help me   Address is 9530 Hollock St Houston TX 77075 and 9529 I

Questions

13

1

0

DSL

Hi I live in a rural part of the SF Bay Area And I have Cruzio (Serviced by AT&T) the line has been saying Line In Use and the internet is so slow I can not even load google the line also goes out normally apparently the line is underwater inside a hose and apparently almost 50 years old (The be

Questions

14

1

0

What do these error message intercepts mean

"The call cannot be completed as dialed - try again later, OV 6" “The number dialed is not in service please check the number and dial again OV 7” "Were sorry your call could not be completed as dialed please check the number and dial again OV 9" "Were sorry your call did not go through ple

Questions

19

9

0

AT&T phone agent said overcharge is corrected & I only need pay part of bill, but website says I'll be suspended if I don't pay in full?!

AT&T ignored my contract renewal and started charging me month-to-month, I called 5 weeks ago and was assured it would be corrected and I need only pay the contract rate (plus fees and taxes), but the next bill showed the month-to-month rate again, and a huge past due.  I called again toda

Questions

37

5

0

Accepted Solution

Official Solution

Call forwarding from landline to mobile

My landline is out of order. How do I call forward to my mobile phone?

Questions

163

5

0

Landline beeping issue

My landline phone beeps when you pick it up to make a call. It says there is a voicemail message and there are none.  How do I get this to stop.  It started happening after a power outage?

Questions

30

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.