ATT shows that Fiber is not available at my address, but there is a big green ATT box in my backyard along the utility easement. Is this an ATT Fiber box and, if not, will ATT ever run Fiber to my address?

How can I get someone to fix an AT&T fiber optic box in my yard with a broken lid before the fiber optic line or someone's ankle gets broken? I called customer service at 855-920-0146.  They sent me to the team that works on these things at 866-410-7414, but that line is no longer active.&

I need static IPs for at least two VPN connections. This is for work from home purposes. I will be using PFSense as the router. I know that 3 get used automatically in any purchased block, and the smallest block is 8. What will this cost me monthly/annually?

I have Business Fiber and recently ordered the wireless backup for it. I was sent a CDS-9010. I connected the WAN port to the BGW210-700 which connects to the fiber. I then connected my network switch to the CDS-9010 as per the instructions. It worked initially. Ironically, the backup router appears

Hi, I’m Shelly. The At&T agent configured my account under the email: [email scrubbed] and this is not my email! I already sent a forms to change my email, reached out the support more than 10 times and no one solve my problem. Over 3 months with the same problem.. is it that hard to change my email

I need a contact to speak with someone about a project I'm doing for a large gas company in Nashville, TN which requires us to get a Letter of No Objection for encroaching upon an AT&T Fiber that runs along I-65. Please advise or direct me on which department or person I need to speak with abou

My bill says INTERNET but I purchased ATT FIBER. Dont understand.  Started at $50 now I'm up to Total due$74.99AutoPay is scheduled for:  I didn't see the credit for autopay.  Is the Internet really my Fiber plan?  I never switched I've only ever needed the wifi fiber.  Do

Our internet is out at the AT&T service guy said our box is in the neighbors yard they can’t access. My neighbor has been out of town going on a week and more and so I’ve had no internet access in sight. What can I do? I’m about to cancel my internet and move to another provider.

I was told (sales) I could use my own router but I'd still have to pay the $10 hardware fee and that is not great but I was ok with it as I've spent a lot of time setting my existing router and network devices. Now it seems this is not the case or its a bit more complicated. Best case you have to

I am an AT&T and fiber optics newbie and I'm trying to get a basic understanding of what is involved in getting hooked up so that I can have wifi throughout the house. My understanding is that the fiber optic cable is brought into the house through an exterior wall and into the interior wall an

On my router, I don't have the ONT cable, everywhere I read it's needed for Fiber to do its thing but the person who came and installed my Fiber today either didn't do it or didn't think I needed it. I am not fully knowledgeable on Fiber so I can only say what I see but some feedback or help would b

I recently moved. This involved selling my house and then staying in an Airbnb while waiting for my new house to be built.  I changed the billing address on my wireless account to a PO Box and cancelled the internet for my previous address.  I called AT&T to setup internet service at

The box for the fiber connection to the houses around my house was not properly closed and move got into it and chewed up all the fiber connections. The neighbors and I have been waiting two days for a tech to come out and repair it.  When we’ve called each day, they just tell us that it will

AT&T recently ran underground fiber optic through my neighborhood. Upon installing this line, they placed many white and orange markers to show the location of the FO line.  These markers are unsightly and I would like to have them removed.  The path of the FO line is along a stretch

An agent from the ACP department told me that the ACP credit can only be applied to the internet or the wireless plan but not both. I don't understand why this would be the case. If you have $10 Access From AT&T Internet Plan, that leaves $20 of credit left that should be free to be applied to a

I’m having a new home built and want to get AT&T fiber to the house as well as have my DirecTV reinstalled (existing customer for both and I believe the AT&T fiber junction is at the corner of my new property). I am installing Cat6 in the house for my hardwired network and plan to install a

We are building a new house and I am looking for advice on the proper placement of the port / gateway. The house will be on a slab so I would like to get this resolved prior to drywall being installed. First of all, can the gateway be placed inside a cabinet or would that adversely affect the range

If using AT&T's VPN, can ATT see browsing history or retain data or store logs?

Switched to fiber about 6 weeks ago. Continually get the subject message about every 15 minutes. After rebooting the TV it works as expected until the next time. I tried ‘forgetting’ our wifi network as suggested previously. That worked for a few days but now it’s back to no internet available. Only

I've created a custom service for a hosted application and added my device, but after a period of time, it stops working. I then have to delete the old hosted application, and create a new one with the same service and device for it to work again.Modem model: BGW320-505