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Lost access to MAX

Last night i was trying to watch the Dallas Stars game and suddenly lost access to my account. It kept telling me that I needed to renew my subscription. Ive had ATT internet for 5 years now and have always had HBO/MAX but all of a sudden I've lost access to it?

Questions

37

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terrible internet service

I switched to AT&T internet a month ago. I regret it. On Saturday morning, their internet went down, and they said there was an outage in the area. It's been two days, and they haven't fixed it. They told me I should use a mobile hotspot and upgrade my cell phone service to cover the extra use.

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42

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BGW320-500 Frequently turns red multiple times.

Hello, I have just set up my Router last saturday and it was working fine on saturday but the next day and today it frequently turns red multiple times. I can reset it and it works fine but the issue is it will turn red again after a few moments. This is very frustrating, as I don't want to have to

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27

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Fiber Internet down, inaccurate trouble tickets

My fiber Internet has been down since Thursday night. After calling customer service, they identified a reported outage in the area and said they were estimating 4-6 hours to restore service. After checking online the next day, the status showed everything was good - outage cleared. I still didn't h

Questions

339

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Connecting ASUS router to BGW320-500

Hello, i have an ASUS router AC5300 that I am trying to connect to the BGW320-500 WiFi gateway. I want to use the ASUS router as a WiFi extender while keeping the att gateway as the primary point of internet access. I have been going through various forums and no fix in sight. I connected the rout

Questions

549

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Blinking red light on front of my fiber modem

Came home to no network and a blinking red light on my modem. Only had the service about two months. Any help would be greatly appreciated.

Questions

50

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$99 Fee to fix a line

I had AT&T come out to fix THEIR line that was drooping down to within 8 feet of the ground after a couple of storms.  Now I got my AT&T internet bill and find out they charged me a $99 "dispatch fee" to pay for their techs to fix their line!  (Edited per community guidelines)???  Next time, I'll ju

Questions

57

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Accepted Solution

Official Solution

Outages in Buford?

Is anyone having service outages in Buford?

Questions

22

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Found expired and unused gift card

Hi! I just received an unused and expired giftcard that looks like it was lost in the mail. It expired 02/24. Is there anyway to get this reward card reissued?

Questions

23

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AT&T Contractors digging in my back yard - trash and unburied cable

AT&T came by yesterday (I presume contractors who spoke little english) and dug a trench to bury the cable. They left trash in my backyard and an exposed cable.  The flyer left with us notifying us has a phone # and email that do not work, if we have issues.  What kind of service is t

Questions

43

2

0

Accepted Solution

Official Solution

AT&T Antivirus Plus download

I get an error message when I attempt to follow your link to install AT&T Antivirus Plus. When I choose English Download, I get a page that says an unexpected error has occurred.

Questions

86

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I cant access my static ips from any outside connection with UDM pro need help!!!!!!

I have a UDM pro and have looked at many forums and articles online but every single one of them are not clear on how to setup static IP block where they allow incoming connection or let the UDM pro control the incoming connections. Ive tried a number of variations where passthrough is on or off to

Questions

607

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Slow download speeds on Battlenet

When I first got gigabit fiber, downloads were very fast on Battlenet, ~110 MB/s. However, lately it's been 1-5 MB/s. When I toggle on Cloudflare WARP, download speeds increase to ~60 MB/s. My computer is wired, not on wifi. Speed tests show that it seems to be normal. What is causing this?

Questions

387

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Closed

Does the BGW320 Modem/Router support Port Link Aggregation (802.3ad)?

I have an ASUS GT-AX11000 Router that I have bonded two ports into a single 2GB WAN connection which goes to the BGW device to get 2GB bandwidth into my router. My router doesn't show it has a 2GB connection, only 1GB. Does/Can I setup 802.3ad in the BGW device to bind Ports 2 & 3 into a single

Questions

1.3K

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I'm still waiting for $300 Reward Card per my (EXCLUSIVE MEMBER OFFER)

Hi,On 02/08/2024 I saw a reward for $300 in getting Fiber, since then I have not received any of it. I spent a lot of time during the call with the sales guy, he made me spent an annual membership with AARP to add more discounts to my account, at the end and until he made sure I bought the membershi

Questions

58

4

Fiber Optics Installation Damages to our backyard by ATT subcontractor Ocean Link LLC

We reported damages (using the HOA outlined process for Ocean Link LLC) to our back yard related to AT&T fiber optics installation with a detailed damage report with pictures from late March. Unfortunately, we are being ignored or caught in unresponsive loops from several of their points of cont

Questions

29

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Slow speeds from gateway to devices

Over the past ~2 weeks, my ethernet and wifi speeds have tanked. I have had the ATT Fiber 1000 Mbps plan for about three months and have been consistently been getting high download and upload speeds with ethernet speeds typically around 800-900 Mbps. For the last week and half to two week, my devic

Questions

34

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Recent versions of firmware cause sudden latency increases after being online for a number of days

Starting in early March show signs that after being online for a number of days there is a sudden latency increases and the network becomes less stable. Powering off the gateway for a minute restores the stability level. Here's a graph showing ping times to my upstream router (green / lower line mos

Questions

102

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Always an outage in the area.

I am ready to switch Internet providers from AT&T. Is so ridiculous with how many times are Internet has been down. This may have started back in February of this year and here we are about to go into June and we have constant outages. It seems like every week and if not every week is every othe

Questions

1.6K

13

Collection

After an unpaid balance (sent to an outside collection agency) has been paid in full, how long does it take to reflect with AT&T? Attempting to set up new internet, but continue to receive an error stating unpaid balance. Paid in full several days ago.

Questions

19

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