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Packet loss issues with IP passthrough

I've been running an Asus router behind my fiber gateway using IP passthrough without issues for about a year and a half. This past week, I started noticing intermittent issues with DNS resolution and connection drop outs.  Web pages would fail to load for a few seconds, and then would come th

Questions

191

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Somebody 'shadowing' my network credentials

After close monitoring of my router's behavior - here is my observation 1. My laptop does not have an Ethernet Port - so connection is only thru wi-fi 2. There is a lag between my changing the network name / password and it showing up in available networks 3. My earlier network name persisted even a

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33

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Automatic payment with split payment method

At my company I am reimbursed for a specific amount on my Internet bill. I have two payment methods stored on my account. I charge $50 toward my corporate credit card and then the remaining balance toward my personal card. I tried setting up automatic billing in the past but they will only charge th

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28

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Fiber box in front yard but address not listed

Recently purchased a newly built home and have the att fiber box in my front yard but my address is not showing up on the website when I search it. Luckily a technician was in the area working on someone else's house so I stopped him to ask and he said that internet can definitely be installed to my

Questions

76

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AT&T Pole Fell On Truck - Due to theft of fiber

Hi AT&T One of your poles fell on one of our company tractor trailers doing significant damage to the tractor. Apparently, several poles in this Richmond Ca neighborhood have been pilfered of the fiber by thieves and poles unfortunately fell hitting vehicles including our company truck.  

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42

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AT&T cut power line now my AC compressor won’t cool. Can I get reimbursed if the AC guy says it was power related

The AT&T fiber guys cut the FPL line and 84 people were without power for 6 hours. Now my AC won’t cool the house below 84 and the outside compressor sounds different than it usually does. Calling my AC guy to come look at this but for sure it is related to the power loss. Any way I can get rei

Questions

29

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Closed

Packet Loss With Gaming, Latency is Bad

So just like this guy here - https://forums.att.com/conversations/att-fiber-equipment/packet-loss-while-gaming/63c9b3ea31f672794f2ac2e8 I am having the same issues. Its at your 62.115.134.246 and 62.115.137.55 location. I dont know why you guys dont restart the servers or run any logs on it. As you

Questions

413

15

Deceiving Billing Practices

I am confused how how AT&T quotes it's billing.  In December, I upgraded from Spectrum to AT&T fiber, a great upgrade as fiber is great & reliable product. Given I am an existing AT&T customer with an unlimited and and would have auto-pay, I was quoted at $60 a month. I agreed and an agent came nex

Questions

33

2

ATT 2Factor to non-existant phone for login

I recently moved all my phone lines out of my fiber account to another provider, because 3 months after setting up autopay from my back account and going paperless, I was still being charged the full price without discount and when I inquired ATT said, cancel Autopay and re-apply and in 2-3 months t

Questions

17

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Official Solution

How do I get rid of old unused pedestal in my yard?

I called the phone number on the pedestal and it was a dispatch that told me to call AT&T. I called AT&T and the guy said "sure, you can remove it." But then he said he was transferring me and hung up on me.  Not sure how to just remove it - there are thick cables in the bottom part...

Questions

69

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Promotion on an order not being honored

I have a promotion for an extra $20.00 off internet per month for 12 months for bundling with my wireless service. I have spoken to multiple people including a manager in the loyalty department telling me the promotion does not exist, and I was told today to just ignore it because it is a typo. &nb

Questions

27

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Accepted Solution

AT&T Fiber

Hello, So I recently got my AT&T fiber installed and I love it this far but I usually like owning my own modem/router. Would it be possible to use a fiber to Ethernet converter like the TP-Link MC220L and use my own router that way? Asking because I read somewhere that AT&T doesn’t really a

Questions

54

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Accepted Solution

Official Solution

Dissatisfied with resolution

It's not really his fault. The system is poorly setup. I was told the I had to return my equipment or I would be charged. Well, the AT&T installer told me he was using the old equipment so that I didn't have to turn it in. I never received new equipment, so I figured the matter was resolved. How

Questions

112

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Att fiber DNS server?

Please bear with me as im only the business owner. We've just switched from cox internet to att today however we have a sonicwall tz300 which has the cox dns servers. Would I just simply input the att fiber dns server any will be up and running? Also do I need to enable ip pass-through and select th

Questions

50

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Closed

BGW-210 700 vs 5268AC, which is better?

When I initially booked my Uverse, ATT mailed me a BGW-210 700 for setup. During the actual fiber wire installation / connection, ATT tech. in Houston switched  BGW-210 700 to 5268AC (from their truck) (and later on, still replaced with 5268AC routers ), they all claimed 5268AC is better.

Questions

6.3K

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Fiber installation on my street

I live in a new home build. We have 5 homes on our street.  Contractors for AT&T ran fiber down our street (the green boxes are in the yard) 3-4 weeks ago.  Our addresses do not show up in the AT&T system but there were issues getting the addresses into the post office system.&nbs

Questions

49

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Unable to access certain websites

I recently tried accessing https://www.statefarm.com/ but am getting the following error message: "Error code: Technical Error 403" with a Support ID number. No device on my network is able to access it.  I'm able to access it no problem if I use my cellular connection.  This is the trace

Questions

2.3K

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AT INTERNET FIBER

What are the typical upload and download speeds experienced by users subscribed to AT&T Fiber internet service?

Questions

47

2

AT&T Fiber connection slowing down every night

So, I've had AT&T Fiber at my house for over 4 years now and it's been the best internet provider I've ever had, up until the past month or so. In the past month I can watch the speeds from my router (Amplifi Alien) to the ISP start dropping (Sub 100 Mbps) around 8 pm and the pings rise (~100ms)

Questions

6.9K

48

Poor connection from ATT's premises to general internet

Running speed tests from ATT's control panel I see that from my BGW-500 to ATT's premises are a good 1300 Mbps up and down (1Gbit plan) however the "device" speed powered by speedtest.net will not surpass 2-300 Mbit down and ~50Mbit up. In addition the buffer bloat under full load is substantial at

Questions

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