What must i do to get a technician to upgrade my current gateway to the new BGW320? I believe my information is at risk without security upgrades and I do detect some changes in the consistency of my service.

During a storm, the fiber optic cable was partially knocked down. We no longer use ATT. Can I safely disconnect the cable (since we are not using it)?

Never got the email from ATT for my reward card and it never showed up on my rewards account to claim it. I asked 2 months after activation and was told to wait for the email. Then 3 months later told the same thing. Now I call and they tell me it’s been 4 months and it’s too late cause we didn’t cl

My internet was down and I contacted support over the phone for help. They asked me two questions for troubleshooting, (steps I had already completed: check cables, reset the gateway). The support agent then immediately decided I needed a new gateway and told me had ordered me one. An hour later, I

First I had a BGW210 and it randomly reset itself to factory defaults about 4 times before I was over it. I contacted support and they sent me another BGW210, and guess what? The new one randomly reset itself to factory defaults 3 or so times before I went off on ATT over on Twitter.ATT sent me anot

NEW ...ATT 5G Fiber ISP just installed; only getting between; 1.5 to 1.47MB download from speeds ethernet but get 3.5MB upload.How can I fix it?Twice, TECHS, have come out now, and say it's my system! It does not make sense: Using (1) Cat 6 ethernet directly from modem into 10G NIC card NIC settin

I have tried many times to fix it from resetting it and unplugging it but it still doesn’t work.

I have had my internet since 4/2023 and the exterior wire is still exposed. All of my neighbors have had theirs buried. Who do I need to contact to make this happen? Frustrated!

We recently moved to a new construction home in neighborhood with ATT fiber. On 8/31 ATT was scheduled to install our internet and setup a router. The technician who arrived said there was a problem with the cable on our cul-de-sac and that he could not complete the install and that a contractor wou

My internet has been down completely for 5 Days today. There Customer Service and APP is completely useless. Thee only information from both is there's an outage in my area and will be restored within 24 Hours. Imagine getting the same status update for 5 (Edited per community guidelines) DAY'S...😡

In the San Francisco Bay Area. Multiple times per day, I experience brief internet connection loss lasting for anywhere between a few seconds to a minute or two. These started happening once or twice a day on August 20th, but they really ramped up on September 15th and now they happen at least once

Does anyone know what setting may be causing the following issues (BGW320). I can only connect via wifi on 5ghz. Whenever I turn on my playstation I have to disconnect and reconnect the wifi, or forget wifi and login in again to get it to connect to the internet/ps now On my plex I can't acces

We have a screening process on our phone, when someone calls the landline, he or she is prompted to say a name, but instead of going to voicemail, a message says "Please enter your remote access code". What does this mean and how would a caller even know what this is?

How do I get in touch with engineer department? My entire community has fiber except for two houses. Every time technician comes they tell me engineers needs to finish heir job. We have had a back and forth for 2 months

On 16 September 2023 I called ATT to have my Uverse TV migrated over to DirecTV streaming. I specifically stated I do NOT what my internet canceled just the Uverse TV service. Which should be obvious since DirecTV streaming uses the internet. The next day 17 Sep 2023 my internet stopped working. 4

How do I go about cancelling my uverse service?

How can I connect my smart plugs to my AT&T network? All other devices connected but those will not. Device support was not able to help either. They worked fine on old network

A week now I have tried to get my fiber internet installed, a week now I have been disconnected from the 800 hotline, disconnected from live chat, and every appointment I have made to get a repair tech to help set up my internet has been put on hold or cancelled due to an outage THERE IS NO OUTAGE

It would seem at a minimum communicating with the customer would be a priority. I watched the crew pull up and look at the road then drive off without doing anything. I suspect they were under the impression that they only had to bury the line in my yard and discovered they had to find a way to run

AT&T fiber was installed in my neighborhood 7-8 months ago and though it is on the pole outside my house and available to my neighbors 2 doors down on either side (as well as the rest of the neighborhood), the availability tool shows it is not available at my house. It also shows as not availabl