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Urgent: Can't Set Up AT&T Fiber/Internet Due to Previous Tenant's Account Linked to My New Address

I'm new to AT&T and am about to move into a new apartment that only supports AT&T Internet. I need to establish service and set up an account, but I've encountered a problem: there is still an existing account linked with my new address (I guess could be the previous tenant's account, even t

Questions

108

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Heads up! Your AT&T account still has a balance due.

Hi all, I have AT&T Fiber and I just got an email saying I have a $5.03 balance due Nov. 5. The account number (last 4) in the email match my AT&T Fiber account number. The email is legit but I have a $0 balance. I use AutoPay (last paid Oct. 23) and everything looks good no matter wha

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192

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Heads up! Your AT&T account still has a balance due.

Is anyone getting an email that says Heads up! Your AT&T account still has a balance due.  I get an email once a month saying I owe a balance.  I go online and call customer service and both reflect there is not a balance due.  The issue is that the customer service reps...I have

Questions

211

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DOS Attack every few minutes

I was trying to figure out why I was getting packet burst issues with my PC when I'm gaming. It's been going on for a few months now and makes gaming unenjoyable. While browsing solutions I came across a thread on here, where an AT&T tech recommended checking your logs and seeing if there was an

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58

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Accepted Solution

Internet keeps disconnecting and reconnecting frequently

Ever since I had my fiber line replaced earlier this week, my internet has been very unstable and would disconnect every 10-20 minutes. Everything would be fine and suddenly my modem would be flashing red slowly and reconnecting after a few minutes. Earlier this week the fiber box outside on the wal

Questions

53

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Why is it so difficult to claim a reward?

Without going into great detail (I do have names and dates of every phone call), I began my fiber service in January 2024. When I signed up for fiber, I was told I would receive a 250.00 rewards card. I have been on the phone with the Rewards Center, First Net, ATT Customer Service, ATT Customer Re

Questions

62

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ONT port looks like a Ethernet port? Is this for the fiber cable?

ONT port looks like a Ethernet port?   The Fiber coming into my house  looks like a very thin cable with a long metal end to it.  AT&T sent me a replacement gateway which seem to be an older version.  It does not look like the wires can fit in that port without maybe

Questions

1.5K

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Accepted Solution

Poor Customer service pertaining to installation

I live in a new home community that is exclusively and unfortunately only serviced by ATT fiber. My neighbors have internet and I apparently cannot.  7 attempts at install, numerous missed appointments, and two separate in person crews each accusing the other crew about lying about the install

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65

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Upload speeds dropped by 50%

Right around May 12, 2024, my upload speeds dropped by about 50%, and have been stuck there ever since on my 1 Gig fiber connection. My router, an Eero Pro, does a nightly speed test and it was consistently getting speeds in the high 900's up and down. The SmartHome app has also consistently shown s

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54

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Packet loss issue between ATT HOP AND NTT SACRAMENTO DATACENTER

Hi, Our all customers having ATT INTERNET CONNECTION FACING PACKET DROP ISSUE BETWEEN ATT AND NTT. WE RUN TRACEROUTE AND FOUND THAT THERE IS SOME ISSUE BETWEEN ATT AAND ZAYO NETWORK, LIGHTSPEED NETWORK HOP. WE HAVE CHECK WITH NTT AND THEY SAID THE SAME THINGS. NTT SUPPORT SAYS REBOOT THE MODEM. I D

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51

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Install seems to have gone fine, and everything's working--what am I missing?

Reading earlier posts I expected I'd have to make lots of configuration challenges to keep my existing stuff working, but (knock on wood) so far that hasn't been necessary. Very pleasant surprise. Fiber install was done very carefully and well, took about 3.5 hours all told. BGW320 came to life fin

Questions

44

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My wifi network is asking me to sign in to complete registration

I got my service finally up and running on the 2nd and have since had trouble with my wifi asking me to sign in to complete registration on all of the devices I use it on. I have completed registration about 20 times now and it has not changed anything. How do I fix this?

Questions

6.2K

9

Accepted Solution

dhcp server not working?

did all of the following: On a device connected to the Gateway, type 192.168.1.254 in a web browser's search bar and press enter. Sign in with the administrator credentials on the Gateway's label. Go to Home Network > Subnets & DHCP. Under "DHCP Server" there is a "DHCP Server Enable" se

Questions

40

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Construction Coordination due to Fiber Optic Line

Hello, We are currently working on a project involving water line improvements near some of your existing Fiber Optic Cable service lines. Consequently, we are requesting more information on how to conduct Construction Coordination with AT&T (Southwestern Bell Telephone) for this project.

Questions

25

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3rd bgw 320 ethernet ports not working g

I'm now on my 3rd bgw 320, and my ethernet ports are still not working. Wifi connects, no activity on any port that I plug into. Logging in to gateway and running diagnostic shows ethernet failed. Have not changed any settings on gateways. Have factory reset and still no luck. Have connected directl

Questions

896

44

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Accepted Solution

Add tp-link deco router to nvg599

How do I connect and configure the nvg599 to add a tp-link Deco W6000 wireless router?

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24

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Never received promotional gift card

We only signed on for the 1000mpbs plan in February due to a representative encouraging us to take advantage of a $100 gift card promotion for the 1gig service. it’s now June, we never received an email with activation or confirmation for the reward, but we do receive monthly billing reminders. Up

Questions

53

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Gateway DNS server

The DNS server on my gateway does not seem to be running. I can look up host names on the web OK but I cannot find any hosts on my home network. This worked for a few weeks after the service was installed but stopped after several thunderstorms rolled through the area. I have done a reset and a retu

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47

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NETWORK SERVICE ISSUE: Network problems impacting Nextiva VoIP service for AT&T Customers

We have an issue in the network affecting many AT&T customers in California using the Nextiva VoIP service. Details available here: https://docs.google.com/document/d/e/2PACX-1vREUuzRG1IqnhZRhRF7KHKE2NMBu7Jg82Fmd-n4ZKXHnOcBPetXR9SmrDf7AI2U62EbbTJDZGmui-iU/pub I'm beginning to think I made a mi

Questions

39

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Urgent! Someone signed up for service using my email address

Hi, I have tried to call the Fraud Department and no one called me back. I have received a dozen emails for someone who signed up for your service (I have the invoice with their service address) using my email address. I have no idea who this person is and I don't live in Charlotte. It's 4 hours d

Questions

173

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