Tried posting this yesterday, but couldn't get it to go through, after enough tries I finally got it to post today. After having the setup for over a year now with no major issues. 2 days ago the system effectively went belly up. Started with losing the ability to maintain a teams call, then my com

When I signed up for ATT Fiber, I was promised $200 ATT Reward cards, I have not recieved them. How do I get them?

When I signed up for AT&T Fiber, I was told by the person helping me that I would get a couple of bonus items. One of those was a smart home bundle from Amazon. After 30 days of service I had not received the email I was told I would, which included a link for the Amazon bundle, so I contacted c

The local utility, SDG&E has move above-ground powerlines underground, and has just removed the above ground wires. The local cable provider has also relocated their lines underground. The poles are scheduled to be take down by December 2023. The only active above ground wires are now from AT&am

How to know when AT&T fiber optic is available at my address?? How is the decision to upgrade a community done? AT&T lines were installed to my house when our street's over head lines were put underground with talk of fiber optic being used. That was 10 years ago and still not fiber.

For few years I've had perfect service, no reason to ever call AT&T but over the last several months I've had this terrible latency/download issues that will typically occur a couple to a few times a month and basically last an entire day. When this occurs it affects all devices and isn't to any

At&t upgraded my internet speed without my consent then tried to tell me that I initiated it. Anyone had this happen?  What can I do to complain or report fraud?

I've been checking periodically as to when Fiber Internet will be available in my area and its been over two years now, still with no availability. At my last address I had Fiber and it was the greatest internet I ever had. You guys tell the truth and deliver a solid product. I have been getting abs

Can't open Smart Home Manager anymore. Keeps shutting down when I try to open it saying there is a bug and it will open when the bug is fixed.  Tried deleting and reinstall and same results. 

@ATTHelp fiber installation in my neighborhood hit my sewage line a few weeks back, and is causing backups now. I've had to have it snaked twice, and this time, they ran a camera. Obviously it was hit as there is gravel inside the pipe and clearly busted pipe right in the pathway of the work. I trie

I have worked on my lawn almost every day since the spring.  ATT is coming to instill fiber.   Do I have a right to request digging with a shovel instead of using a backhoe in my yard?    

trying to download the mcafee internet security suite on my laptop and it's not working. When I click download I get a message, "An unexpected error has occurred

I'm trying to use my Asus 802.11AC router instead of the ATT provided BGW320. I want to be able to change the DNS so that I can run a network-wide adblocking service. I plugged in the asus router, connected it to the bgw320 via ethernet cable, went into the bgw320 settings and turned on ip-passth

Hello, I keep getting bills sent to my email. The funny thing is I don’t even live in America. Can you please tell me who to contact as there isn’t any available contacts I can see or reply to.

From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more

Beginning 08/30, I have been experiencing issues with connecting to my corporate VPN from home. I worked extensively with our corporate networking team on 08/30. We are seeing no errors reported on either our corporate firewall or on my home desktop.  Several other employees are experiencing t

On September 18 evening y home internet went off. I tried the Smart Home app recommendations without success. I reported it and was given an appointment for next day, Saturday. A guy came, checked the modem and wiring, said they were okay. He went outside and after like 30 minutes came back and tol

None of our residents at Fossil Creek at Westridge in Mckinney, Texas have ATT Fiber. Residents have between 50-75 mbps DSL lines. The Prestwyck neighborhood directly on the other side of Independence has fiber available to all residents. Both neighborhoods were built in 2017. What is wrong with our

Fiber is installed in the POP at the end of my driveway. Most of my neighbors are using AT&T Fiber. I have been trying to get Fiber installed at my house for a year now.  In fact, when a local AT&T Technician is in my neighborhood, if they see me, they always ask me why I have DSL and

I work for a Dallas developer and we have a right of way easement over one of your manholes. We are going to need you to relocate this manhole. The location is on Marilee Rd, Garland, TX. Please email me at [email scrubbed] with a response or good number to call for this.