Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (19.8K)

Activity
Selected Activity

Accepted Solution

Swapping BGW 210 to BGW320 - can I just run a fiber patch cable from the PON to the 320?

I just had fiber installed and the service is spotty. I called AT&T and they decided to ship me a new gateway.  Even though I told them I didn't have fiber or ONT running to my wire closet, they shipped me a 320 anyway.  When they installed fiber, AT&T installed a PON in my garage

Questions

70

11

0

Closed

Where can I buy a replacement Corning optical patch cable for my wall to modem connection?

I have fiber Internet 1000 and the Corning optical cable running from the wall outlet to my modem was damaged. How can I buy a replacement? Thanks.

Questions

18.5K

13

0

Accepted Solution

Official Solution

Google home bundle

What exactly comes with the home bundle? I’ve read about the Amazon one which it comes with doorbell camera and other items but what does the Google one consist of ?

Questions

2.9K

14

Closed

Blocked devices still have wifi access

I have blocked devices on my home wifi but still see activity from those devices. I have changed names and passwords to no avail. Any suggestions? My belief is neighbors more tech savvy than me...reinforces to me, wired is always better than wifi for security regardless of what a tech sales rep tel

Questions

1.1K

10

0

Accepted Solution

Official Solution

Urgent: Can't Set Up AT&T Fiber/Internet Due to Previous Tenant's Account Linked to My New Address

I'm new to AT&T and am about to move into a new apartment that only supports AT&T Internet. I need to establish service and set up an account, but I've encountered a problem: there is still an existing account linked with my new address (I guess could be the previous tenant's account, even t

Questions

104

5

0

Closed

Heads up! Your AT&T account still has a balance due.

Hi all, I have AT&T Fiber and I just got an email saying I have a $5.03 balance due Nov. 5. The account number (last 4) in the email match my AT&T Fiber account number. The email is legit but I have a $0 balance. I use AutoPay (last paid Oct. 23) and everything looks good no matter wha

Questions

190

5

0

Closed

Heads up! Your AT&T account still has a balance due.

Is anyone getting an email that says Heads up! Your AT&T account still has a balance due.  I get an email once a month saying I owe a balance.  I go online and call customer service and both reflect there is not a balance due.  The issue is that the customer service reps...I have

Questions

207

4

0

DOS Attack every few minutes

I was trying to figure out why I was getting packet burst issues with my PC when I'm gaming. It's been going on for a few months now and makes gaming unenjoyable. While browsing solutions I came across a thread on here, where an AT&T tech recommended checking your logs and seeing if there was an

Questions

56

6

0

Accepted Solution

Internet keeps disconnecting and reconnecting frequently

Ever since I had my fiber line replaced earlier this week, my internet has been very unstable and would disconnect every 10-20 minutes. Everything would be fine and suddenly my modem would be flashing red slowly and reconnecting after a few minutes. Earlier this week the fiber box outside on the wal

Questions

49

1

0

Accepted Solution

Why is it so difficult to claim a reward?

Without going into great detail (I do have names and dates of every phone call), I began my fiber service in January 2024. When I signed up for fiber, I was told I would receive a 250.00 rewards card. I have been on the phone with the Rewards Center, First Net, ATT Customer Service, ATT Customer Re

Questions

60

7

0

Closed

ONT port looks like a Ethernet port? Is this for the fiber cable?

ONT port looks like a Ethernet port?   The Fiber coming into my house  looks like a very thin cable with a long metal end to it.  AT&T sent me a replacement gateway which seem to be an older version.  It does not look like the wires can fit in that port without maybe

Questions

1.5K

3

0

Accepted Solution

Poor Customer service pertaining to installation

I live in a new home community that is exclusively and unfortunately only serviced by ATT fiber. My neighbors have internet and I apparently cannot.  7 attempts at install, numerous missed appointments, and two separate in person crews each accusing the other crew about lying about the install

Questions

65

9

0

Upload speeds dropped by 50%

Right around May 12, 2024, my upload speeds dropped by about 50%, and have been stuck there ever since on my 1 Gig fiber connection. My router, an Eero Pro, does a nightly speed test and it was consistently getting speeds in the high 900's up and down. The SmartHome app has also consistently shown s

Questions

49

7

0

Packet loss issue between ATT HOP AND NTT SACRAMENTO DATACENTER

Hi, Our all customers having ATT INTERNET CONNECTION FACING PACKET DROP ISSUE BETWEEN ATT AND NTT. WE RUN TRACEROUTE AND FOUND THAT THERE IS SOME ISSUE BETWEEN ATT AAND ZAYO NETWORK, LIGHTSPEED NETWORK HOP. WE HAVE CHECK WITH NTT AND THEY SAID THE SAME THINGS. NTT SUPPORT SAYS REBOOT THE MODEM. I D

Questions

47

16

0

Install seems to have gone fine, and everything's working--what am I missing?

Reading earlier posts I expected I'd have to make lots of configuration challenges to keep my existing stuff working, but (knock on wood) so far that hasn't been necessary. Very pleasant surprise. Fiber install was done very carefully and well, took about 3.5 hours all told. BGW320 came to life fin

Questions

44

9

0

Closed

My wifi network is asking me to sign in to complete registration

I got my service finally up and running on the 2nd and have since had trouble with my wifi asking me to sign in to complete registration on all of the devices I use it on. I have completed registration about 20 times now and it has not changed anything. How do I fix this?

Questions

6.1K

9

Accepted Solution

dhcp server not working?

did all of the following: On a device connected to the Gateway, type 192.168.1.254 in a web browser's search bar and press enter. Sign in with the administrator credentials on the Gateway's label. Go to Home Network > Subnets & DHCP. Under "DHCP Server" there is a "DHCP Server Enable" se

Questions

37

4

0

Construction Coordination due to Fiber Optic Line

Hello, We are currently working on a project involving water line improvements near some of your existing Fiber Optic Cable service lines. Consequently, we are requesting more information on how to conduct Construction Coordination with AT&T (Southwestern Bell Telephone) for this project.

Questions

24

1

0

3rd bgw 320 ethernet ports not working g

I'm now on my 3rd bgw 320, and my ethernet ports are still not working. Wifi connects, no activity on any port that I plug into. Logging in to gateway and running diagnostic shows ethernet failed. Have not changed any settings on gateways. Have factory reset and still no luck. Have connected directl

Questions

878

44

0

Accepted Solution

Add tp-link deco router to nvg599

How do I connect and configure the nvg599 to add a tp-link Deco W6000 wireless router?

Questions

24

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.