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Forced to switch to fiber?

Aside from the usual berating to switch to fiber, I've had two techs come out and inform me they would have to install a wire across my neighbors yard and across my driveway, sagging, to my house. I told them this would not work as I have to get my boat on a trailer in and out and a tall camper. It

Questions

1.4K

5

0

Unable to schedule installation to new service address.

I have been an AT&T Cell Customer for years. Tried to schedule and install and service for 1G Internet to the new place I am moving to in Jenks, OK. Even though I could answer all of the security questions and verify that I do indeed have an existing account....and even after providing my Driver

Questions

29

3

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Will AT&T Wifi Extender Imrpove Guest Wifi?

I created guest wifi (with separate SSID/pw) for guests who stay in our garage apartment but I'd like to improve the signal strength there. Will an AT&T wifi extender help that? I have BGW320-505 router and fiber.

Questions

34

5

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PC connects to wifi but no internet.

HP Touchsmart 600 connects to WiFi but with no internet. What are Att DNS settings for the PC?

Questions

23

1

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Auto pay discount

When I signed up for att fiber at my apartment, the guy who signed me up said I would get a five dollar discount if I did auto pay. I waited three payments and still never got this discount, who do i contact to resolve that issue?

Questions

28

1

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How to notify AT&T of a neighborhood that currently doesn't have Fiber Optics

I'm moving to a neighborhood that currently doesn't have Fiber Optics and will have to drop AT&T as my ISP. The city blocks North, East and West of me all have Fiber Optics. I'm wanting a way to share with my new neighbors how to notify AT&T that we would want them to expand their Fiber Opti

Questions

42

2

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Property Damage Claim

I have been trying to reach someone with AT&T Risk Management for over three weeks now with no success! I have called every number that every AT&T representative has given me.  I was finally able to get a voicemail recording at the number 1-855-365-4976.  Recording says to leave a

Questions

3.9K

14

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Internet Dropping Randomly

My internet keeps on dropping. AT&T technician already came out and said everything looked fine and just swapped out the gateway, a BGW320, my current software version is 4.25.4. I've tried every reboot and reset means possible, and although it works for a brief period, it ultimately drops rando

Questions

47

3

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1GB not worth it for me

I recently upgraded from 500 to 1gb and found that it is not worth it for me, because I cannot get a strong enough WiFi signal in my office. I was maxing at around 450 down, which isn't really any better than it was before.  Unfortunately I can't move the router, and my Wife would most definit

Questions

76

32

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Frustrated Long-Time Customer: Misleading Info and Broken Promises on All-in-One Discount

My family has been happy AT&T wireless customers for 5 years, but a recent incident with AT&T Fiber has us extremely frustrated and considering leaving. We hope to share our experience with the wider community, and also our frustration and feedback to ATT.  Last December, we signed up

Questions

26

1

Easement construction for AT&T fiber optic installation in Austin, TX

We received a door tag from AT&T on our front door, about upcoming construction in our backyard, with a phone number written in Sharpie on the front of the tag. We have called the number multiple times over the last few days, and they have yet to respond to any of our messages.  Can you te

Questions

80

6

0

Accepted Solution

Official Solution

AT&T ActiveArmor internet security

Hi all, I want to setup profiles for mobile phones but all I see is "unknown device." Is there a way to get info on each device like MAC address so I can match a profile to it? See below....

Questions

118

13

0

Accepted Solution

How long does it take to get $300 gift card after it says that it's been mailed on the ATT rewards site?

On the rewards page it says that it's been mailed on 1/27/24. Today it's 2/5/24 but I still have not received it. Does anyone else have any examples of how long it took for them to get their reward card in the mail?

Questions

1K

3

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Fiber optic junction box lid missing

Fiber optic junction box lid missing in my yard

Questions

25

3

0

Accepted Solution

Installing Fiber in a new house

I am going to move to an area with ATT fiber. The house in new, but has a central room meant for the modem and can then connect to various outlets throughout the house.  I would like to speak to an ATT representative to understand if this is possible, what steps I need to do, and how to set th

Questions

47

10

0

Will technician fish wire?

Please excuse my lack of knowledge in this area. Recently built home, conduit (I believe) is coming off the side of the house with exposed I think phone cable and something else. Fiber cable is also on the side of the house already but not fed through the conduit. Will a technician work with the con

Questions

52

3

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Home internet

within one week it’s 2nd day my home internet not working. It’s happen again. I work from home and due to internet issue I can not work and loss my 2 days money. At&t not going to pay right so why they can’t fix issue in same day I have wait till next day to get it done. It happen most of the ti

Questions

45

4

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7596 Lula rd Lula GA

Back in January fiber was ran to the pole in my front yard and wrapped and taped to it. We were told it was about 3 months out from being installed. Houses on both sides of me have fiber installed. I really don’t want to but I may have to switch to another option.

Questions

42

4

0

Accepted Solution

Frequent disconnects every few minutes

Just recently swapped over to att fiber and my experience has been pretty bad. The internet speed is fast which is great but I constantly disconnect every few minutes. I'll disconnect and after a few seconds (maybe 10) I'll reconnect. It's not too noticable when I'm working or just on my phone but g

Questions

87

31

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ActiveArmor Internet Security not Blocking Sites.

I am paying for ActiveArmor Internet Security. I have a site blocked called dumb.com (for testing purposes). But I am still allowed to access it. My computer is in the correct profile where the site is blocked. I checked my computer local ip, and it matches what the router states. Why can I still g

Questions

564

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