I currently use xfinity cable as my ISP and am considering changing to AT&T Fiber optic service. I am very pleased with my Orbi devices and get excellent wireless coverage. I spent a lot of money of my setup and do not wish to stop using it. I found an article you posted saying what I want to do

Hello! So I got the 2GB Plan from ATT yesterday, it was a great deal compared to what I paid for 1GB from Cox. On Cox, I got a constant 941mbps/38mbps connection, my main issues with them were price and random outages. I have an EdgeRouter 4 as main router ( i have routing tables set for Ubiqiti AP

Where do I send an employee compliment? We were given no advance notice of AT&T installing fiber...Just received a message about an appointment. Don't get me wrong I am thrilled!  John Augustin was the tech that started our install.  What a great guy!  He had to run over 1500' o

Hello, Contractor/ Ansco that you hired to install fiber optic in my neighborhood damaged a main wire that provide electricity to my house. Half of the house had electricity the other didn’t, Found the wire that was cut right where they were digging. The crazy part when I went on line lot of people

I was troubleshooting my internet on a particularly slow day, and AT&T automatically decided to send me a new router from within the app unprompted or requested. Nonetheless, I returned the old equipment before the due date (for which I have a receipt), but I was still charged $150 for late retu

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This seems to be a common occurrence. AT&T contractors came and dug up my yard to lay fiber optic. They cut my French drain in half and now my yard is flooded, they cut the sprinklers, and honestly who knows what else. We got the run around, someone from AT&T came out and looked at it and sa

Its been 5 months and I am still waiting for an answer regarding the post above where I have proven that I am getting 2 gig to my house but the ATT modem/router is suppressing the speed to my devices. Either I am paying for 2 Gig or not.   Would a bypass work?   I have my own ro

We were supposed to have our home internet installed on 10/13. The tech came out, told us something was broken in the ground and would need to be repaired. Nearly 2 weeks later nobody has been out and was told by customer service today they don't know how much longer it will take. 2 weeks with no in

My entire neighborhood is having issues with Mediacom cable internet, and it has been going on for over a month now. We currently do not have any other options for good internet out here.   When I check coverage maps, we are surrounded by fiber, but excludes our neighborhood.  

Purchased a new construction home. On November 1 a technician came over to install fiber, but was unsuccessful due to some obstruction underground. I was told over the weekend (November 4-5) a contactor would re-survey and audit the area, and on Monday (November 6) i would get an update (info provid

I'm posting this here to see if anyone else has similar experience or can offer insight. My service has been out since last Friday 4/26. I called AT&T support to get a tech to come take a look on Monday 4/29.No one showed up so I called support again and apparently the dispatch center had not respon

Our entire neighborhood now has ATT Fiber - except for my house and maybe one other, which they skipped. I have gone to an ATT store, where they assured me that my query would be relayed to a higher-up who would contact me, but they didn't (it's been two months).  I'm assuming that they skippe

I am a new AT&T customer and am in the process of setting up my own WiFi network. But not talking about that here. What I want to know is how to turn off the WiFi that came with the HUMAX Model BGW320-500 Gateway that AT&T installed. I opened the built in set of menus in that gateway using t

I recently switched to AT&T Fiber for my internet service, and while the speeds are impressive, I've been experiencing intermittent connectivity drops. This has been affecting my work and online activities. I'm reaching out to the community for any insights or solutions you might have encountere

For as large as AT&T is, you'd think they could provide a better device. The routing\firewall\DHCP configurations are all crap. I'm trying to put this thing in IP passthrough mode. Which I can "get to work" and my actual device is getting a WAN IP. However. It appears I cannot use the 192

So, I'm brand spankin' new customer. We just got fiber installed today (and - holy (Edited per community guidelines) - was that an ordeal!) I still have Spectrum box and it's paid through the end of the month, so i'm playing around with my network and things are just not working well. I have a Nig

Hello, I have 2G Fiber internet through AT&T, but I am experiencing astronomically slow download speeds across multiple devices in my house. After paying $99 to have a tech come to my house, they installed 2 more extenders (3 total) and ensured a good connection for each.  I can't ta

Hi! I used to be fiber customer at Courtyard at Deerwood community and now I have moved to the Three Lakes community, it's just 2 or 3 miles ahead in the same street, but here at Three Lakes we don't have fiber. I have asked already to AT&T at chat and phone support, but nobody knows the answe

An agent from the ACP department told me that the ACP credit can only be applied to the internet or the wireless plan but not both. I don't understand why this would be the case. If you have $10 Access From AT&T Internet Plan, that leaves $20 of credit left that should be free to be applied to a