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IPTV streaming not working with 1g fiber

My IPTV streaming will not work with new ATT 1g fiber Wi-Fi/internet. Worked fine with Spectrum Wi-Fi/internet.

Questions

 • AT&T Fiber Equipment

29

5

0

High Ping/Packet Loss Start Jan 27. Starts at 8pm every night. Alabama.

Everything is fine during the day. Not sure what else to say an i know im not the only one after reading the forums here. I am seeing incredible high ping in games, navigating websites, I'm dropping packets. Everything has been rebooted, updated, unplugged, etc. I am seeing tons of "Invalid IP P

Questions

 • AT&T Fiber Equipment

5

0

0

High Latency - Amarillo TX

Seeing high latency this evening. Status update, please.

Questions

 • AT&T Fiber Equipment

23

2

0

ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig .  Got the $150. Here’s all the excuses about why I didn’t the the Visa card.  Had to wait until  I had service for one month.  Reward center wasn’t authorized to give more than $200, t

Questions

 • AT&T Fiber Ordering

12

0

0

High Ping + Packet Loss between 8pm-11pm EST

I've had ATT fiber 1000 for about 3 years now and never had an issue until now. I recently moved into a new house (new build) which was serviced by ATT fiber so my service was moved over without any hiccups. Until I attempted to use it in the evening hours. Just to be clear before all this info

Questions

 • AT&T Fiber Equipment

1.4K

243

Change address after install -- requires speed downgrade?

Hi folks, I recently moved into a new construction home with a brand new address. The original lot (+address) was split into two, and given two new addresses. When I tried to get AT&T Fiber set up, the new address only showed a 768kbps connection, while the old one showed 1Gig Fiber. The AT&a

Questions

 • AT&T Fiber Account

30

4

0

Fiber available in only 2/3rds of the neighborhood and ATT left a few years ago

Title says it all. Large, nice area neighborhood, with underground utilities, in the center of a metro area, with fiber all around the neighborhood.  ATT came out and installed Fiber to 2/3rds of the neighborhood, but left the entire bottom right quadrant, which is several hundred homes, witho

Questions

 • AT&T Fiber Ordering

17

2

0

AT&T 2G Service with BGW320-500 5G port - 5/2.5/1 support with ASUS AX11000 2.5G Primary WAN port?

Hello, 1: Had AT&T 1G service connected to AX11000 for years now. (uVerse Residential router) 2: Upgraded to AT&T 2G service (BGW320-505) with 5G port (5/2.5/1) connected to ASUS AX11000. 3: The ASUS Primary WAN port is 2.5G. Can't get this to connect as 2.5G. It ONLY works as 1G 4: Is

Questions

 • AT&T Fiber Equipment

9

0

0

Accepted Solution

Fiber Optic question

Is ATT modem Cat 6 wi-fi and does it handle quad band as well as tri-band?

Questions

 • AT&T Fiber Equipment

24

1

0

Am unable to install my smart plugs. The error message states I must connect using a 2.4 MHz connection.

Unable to connect smart pugs, I have a dual band 5/2.4 MHZ ATT gateway. Thanks

Questions

 • AT&T Fiber Equipment

14

2

Unburied cable

Got fiber optic cable 4+ weeks ago, at which time 150+ feet of cable was installed to run from the street junction box all the way around my house, through the back yard to the house connection on the other side of the house. 2 subcontractor employees came out last week and buried our next-door neig

Questions

 • AT&T Fiber Installation

119

5

Orbi RBR850 router, Orbi RBS850 satellite connected with the AT&T Fiber Optic modem BGW320-500

What are the correct settings to have these two systems work together as one?

Questions

 • AT&T Fiber Ordering

11

1

0

Need Utility Easement Encroachment Release Letter for Miami-Dade County

@ATTHelp I am building a structure that will encroach into a utility easement and Miami-Dade zoning is requiring a release letter from the utility companies. I've obtained them from all the utility companies except for AT&T.  The contacts they provided me all have non-working numbers.&n

Questions

 • AT&T Fiber Installation

10

0

0

Att Fiber having multiple disconnects every 15 mins involving multiple homes on my street.

Hello bit of a long post but please bear with me. and thanks in advance here goes. I've had att fiber to the house since 2017. Originally the way it was installed - Direct Fiber Line straight from a pfp up the street, to the house that was connected via an outdoor ONT that converted the fiber to

Questions

 • AT&T Fiber Equipment

152

5

0

Accepted Solution

fiber box needs to be removed from sidewalk

Hi! We are building a house and we need to remove the AT&T box that is on the sidewalk so we can cement it. Is there any proper procedure for that or a number we can call? Thanks

Questions

 • AT&T Fiber Equipment

28

9

0

Accessing router settings

Was told I’d have access to the settings- don’t see them anywhere I’ve searched.

Questions

 • AT&T Fiber Equipment

31

3

0

Accepted Solution

DSL to fiber

I am continually bombarded with offers to upgrade to Fiber from my DSL line, calls, letters, emails. I have talked with linemen nearby, people nearby that work for Att and they all say it’s not available. Even their website says it’s not available. Only their reps tell me it is and I’m concerned the

Questions

 • AT&T Fiber Ordering

50

7

0

Accepted Solution

Can I use Wi-Fi 6 router?

So, I have had AT&T Fiber internet for at least 3 years. I don't really have any issues with it. I am hard wired to my desktop PC, but wi-fi for everything else. Now that I removed U-verse from my home, I depend solely on "Streaming" for my TVs and other media. My Modem/Router is the BWG210 from

Questions

 • AT&T Fiber Equipment

27

4

0

MI State Sales Tax Recovery

It is my understanding that there is no tax on internet service but my first bill included a MI State Sales Tax Recovery component. Is this a one-time fee or a monthly charge?

Questions

 • AT&T Fiber Account

15

0

0

AT&T Fiber Modem rebooting every day

Currently I have BGW320-500 Model, which automatically reboots atleast once a day. For 5-7 minutes, no internet at all.  Complained multiple times to AT&T, but no resolution yet.  These are the things I tried out :- 1) I used to have BGW210-700 Model, which had exactly the same iss

Questions

 • AT&T Fiber Equipment

443

46

0

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