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Swapping internet provider

I currently have cox and I want to swap to AT&T now. Do I have to cancel my cox membership before moving to AT&T?

Questions

40

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broken DNS on UVerse static IP

The addresses in our static netblock are listed by AT&T with "uvs.hstntx.sbcglobal.net" as their parent domain, but this domain no longer exists. As a result, our reverse DNS records no longer forward-resolve. This causes our hosts to be rejected by servers. A quick look at other AT&T add

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39

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Internet monthly charge after cancelling service and returning equipment.

Who do I contact as I have been charged for internet service after cancelling service and returning equipment.

Questions

41

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Official Solution

Collection that is not mine

I had an account opened in my name, that is not mine in December of 2023. I saw the collection on my credit report when trying to get approved for a house loan, this dropped my credit score a good amount as the collection is for $3500. I have been trying to figure this out and called the collections

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60

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Vault Repairs

A vault and the retaining wall around it are in need of repair, who do I contact?

Questions

41

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IP address change on AT&T router BGW320-500

Hello I currently have BGW320-500. My local IP address is 192.168.1.100 i would like to change the IP address to something in the range of 10.95.1.100 i tried to log into the router and changing the range, but can’t find where to do it. If anyone can help to me I’d greatly appreciate it. thank you!

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35

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I can?t login

I just set up my AT&T air wireless device, and I can?t access it on the app with my AT&T account/user ID

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21

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How to have multiple SSID with ATT fiber model+router

I want to have three separate SSIDs for my home - 1. Work network 2. OTT network  3. kids network Is It possible to use the modem+router unit provided by ATT to have three separate SSIDs? 

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72

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Official Solution

Email problems

I am unable to open my email. It does not recognize my password or my security question answers. I keep getting messages that AT&T is unable to access my account, or that there were too many attempts to access it. Please help! I have tried everything.

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50

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Closed

block sites in BGW210-700

At my router, I want to block access to specific sites. I found an older posting asking the same thing​https://forums.att.com/conversations/att-fiber-equipment/arris-bgw210700-how-to-block-facebookinstagram-for-specific-times/5df02765bad5f2f606ae666c​which mentioned installing an app that costs $8 a

Questions

7.1K

19

Fixed Wireless does height matter

Does height matter? I let the tech install the antenna kind of low on the home toward the bottom of the deck but it's always been subpar and lately absolutely terrible. 1) What is the best method of aiming the antenna? Tech that did the install cross threaded the bolt that controls the tilt and i

Questions

151

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Address to return equipment

I called U-Verse to cancel their service + home phone which I never used + internet service as of Jan 1st. I have repeated that 3x, written them twice, sent emails and text, each time they promise they will send the letter with the magical number and the UPS boxes so I can return the equipment but n

Questions

7.1K

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Accepted Solution

No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

Questions

252

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Port 21

I was doing port scanning on GRC and it's showing my port 21 closed. How do I stealth it, so it's not visible to the web? I'm using a ATT fiber router.

Questions

34

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Official Solution

Closed

ACP possibly up in April 2024

I got a letter saying, due to lack of funding, the ACP credit could be canceled as early as April 2024. When I signed up, I was told by AT&T that it was good for a year. I want to know what AT&T's plan is to keep their promise. They can't just pull the rug out from under us. If we were told we have

Questions

4.9K

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PROTEST PRICE INCREASE

I just received the email on the price increase for Internet. You are requiring me to now apply a debit card# or bank account# on my account to avoid an additional $5/mo increase and you have shown that you cannot protect my private information! REALLY?? I have been an internet customer for 13 year

Questions

192

11

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Official Solution

Network Interface Device (NID)damaged ?

No longer have ATT internet service but just noticed the NID box on the exterior of house had black substance ( appearing like black like spray paint or smoke ? wish I could attach photos) around box and on areas of house siding. I opened the box and every bit of it and any wires are black, nothing

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66

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Help CANCEL my Internet. Can't sign in.

I cannot sign in. Therefore, I cannot cancel my at&t Internet. Please help before this Tuesday.

Questions

37

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Port Forwarding issue on BGW210

I have followed all steps and referenced the following links for the port forwarding setup. But, it is still not working.https://www.att.com/support/article/u-verse-high-speed-internet/KM1215101 https://forums.att.com/conversations/att-fiber-equipment/port-forwarding-issue-on-bgw210/62ff1538c971e303

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20

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At&T Air Hub Doesn't recognize ethernet connection and is horribly slow.

I've been trying for months to contact support (very hard to get a hold of in California if you work fulltime on an 8:30am-5pm shift) for help on the matter of my slow internet. All they suggested was to move around the hub, which I did and we couldn't find any better spots. I've tried calling the p

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51

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