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Internet connection keeps dropping, I want to buy my own router

My connection, DSL keeps dropping. I see others have had this problem( before my connection dropped) A tech came out and said the outside wiring was fine. He almost replaced my BGW 210-700 router which has already been replaced about yearly. He tried using different ethernet posts for the Directv an

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15

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Service

ATT has THE WORST customer service and service! You thoughtless folks sent a salesman to my house this morning rather than the technician I desperately need. Seriously what are you thinking, I've had no internet for a week you keep messing up appointments and you've compromised my private data, oh y

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21

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Devices won't connect after router reboot

Pace 5268 Modem/router. Roku stopped connecting.  Roku troubleshooting was reboot the router.  Did that.  Now a number of simpler devices (Digital picture frame, HP printer, Tailwind Garage door opener) won't connect.  iPads, phones and Roku all connect.  All find the route

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14

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Looking for LOCAL dispatch number!

Our internet line was cut (not by us). I called on a Tuesday, and the soonest appt AT&T could give me was Thursday. I was told someone needed to be home, even though the issue was an outside line. The tech was a no call, no show. I call back the next day and was told they can't get to me now unt

Questions

211

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Replace $25 Gift Card

My mom passed away and my dad just moved and we found his SBC Gift Card. It is a $25 Visa Gift Card and we were told that Gift Cards in the state of California do not expire. The card is still on it's original letter and we called the phone number on the letter instructions 1-800-798-4167 and it was

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18

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BGW320-500

Hi, is BGW320-500 compatible with Bonjour? If yes, how do I turn it on?

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33

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Ped installed inappropriate location

This is not an approved location.  Someone needs to contact me asap to have this moved.

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23

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Is it possible to talk to a live person at ATT?

Questions

1.1K

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Phone calls to increase price or speed

We keep getting calls at our business from the “billing department” saying if we don’t increase our internet tier our price will go up “a lot of money.” For the just under a year we’ve only dealt with a single rep and everything has gone through him. We’re on the guaranteed price plan that was heavi

Questions

22

4

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Smart Home Manager does recognize BW210

I have the same issue. Smart Home Manager had always worked well. I've had to change out several gateways over the years and the manager has asked ways continued to work fine. Had to change out again. For the first time I received a to a BW210. Now the app tells me that I'm offline. (I'm not - it's

Questions

25

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Accepted Solution

Official Solution

Block tiktok

How to block tiktok from WiFi.

Questions

925

14

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PTR update or delegation

I have a /29 IPv4 and /60 IPv6 I've been trying for months now to get someone at AT&T to update the PTR record for my mailhost. The various emails - including the ones specified in the relevant SOA record (which they are required to monitor) appear to be black holes. Ideally I would like the

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19

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property damage claim with Sedgwick

ATT hired Silas White Construction last fall to dig in our neighborhood to install fiber lines. They dug in our front yard and hit our irrigation line. We discovered this in March. We called ATT Liability Center and they gave us a claim # and we got set up with Sedgwick to handle the claim. They tol

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32

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AT&T Internet Keeps Disconnecting - What to Do

We recently upgraded to AT&T Internet a few days ago, and the connection has been intermittent, meaning without warning, the connection will just drop for 15 seconds up to 60 seconds, and then come back as if nothing happened. Obviously very disruptive to using the Internet. This is with the BGW

Questions

7.3K

3

At&t took my $100 without me receiving ANY TYPE OF SERVICE FROM THEM.

Description above pretty much sums everything up. Every time that I'm on the AT&t website, there's an error occurring. I had $100 taken out of my account. No service given and when I tried to make an in-store appointment I was told the appointment was not there and that they could not help me an

Questions

31

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Accepted Solution

Official Solution

Internet Outage 4 Plus Days in the Pearland TX area

Home internet has been down since Thursday, April 4th, around 10am. Updates have not been consistent or frequent and none of the recent updates included an approximate resolution time frame. Is there a specific department that can offer more specific information? Is this the common practice with AT&

Questions

189

5

Outage

If I could rate ATT any lower than 1 , I would...How long will this outage fix last.. this is the fifth time in so many days that an outage has occurred.. Please fix it so it will last longer than a week.Thank You..

Questions

62

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Accepted Solution

att fixed upgrade.

Is there any way to upgrade your att fixed wireless from 10mbps to 25mbps???

Questions

31

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Buried distribution line

Hi, An AT&T distribution cable was marked on my property. Who can I contact to get this cable moved?

Questions

24

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Official Solution

Closed

Why do I have to give my social security number when I'm adding a service to an existing account?

I'm trying to add Internet to my Cell account.  The representative tells me that I must give my social security number to add the Internet.  I don't want to give my social to someone on the phone.  I'm assuming they already have my social from setting up the cell phone account?  Why do I have to giv

Questions

20.1K

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