I have been a loyal customer with phone and wifi for years. I had to move two months ago so you wouldn’t thinking moving would be a big deal. Wrong. I moved in and called them about transferring service. They said they would mail out new equipment(why) and then schedule a day for the tech to come in

I have had ATT Internet 300 services for almost 2 years with a monthly charge of $45.60, including tax & equipment fee. I received an email from ATT on 01/12/2023, saying “We wanted to let you know that starting February 26, 2023, the rate on your AT&T Internet plan is increasing by $5 per

I’m a new ATT customer. This weekend I moved to a new place of residence and decided to give ATT a try - a big mistake. I received a box from ATT, downloaded ATT app and started installing internet. I got to a point where my internet box flashed green but wouldn’t activate. I spend 2-3 hrs on the

I do not receive the emails from Facebook when trying to reset my password. It says the email is sent every time but I don’t get them. When I google for solutions it says to contact my email provider. Please help

If I cancel my internet plan, will I still be able to keep and use my email address?

I have been with ATT since 1991 and now they sent me a bill with a very large increase and dont seem to concerned about treating customer fairly.  Has anyone else seen a increase and is Spectrum Charter better they are offering me a price similar to what I have with ATT but internet speed is a lot f

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

I lived in an apartment with two other people and we have wifi just no internet.the fourth roommate moved out but is still paying the for the internet.

Got cancelled my internet service and now I have credit balance. How can I withdraw it?

Need help. When starting app my gateway, it text more than usual to connect. When the gateway Lights begin to load, the broadband light turn solid red. For a while, I cannot connect both via the ethernet cable and wifi. After waiting 5 minutes, my internet connection starts to work, but the broadba

My Internet has been down for 3 days now and all they keep saying is they are working on it. Is anyone else having this problem? They say it's an entire area across New Orleans but I can't tell if it is or if they just telling me that to shut me up. Can someone let me know if they have been havin

At&t technicians came and cut out fiber optics line and they left without any notification. The  work is very unprofessional and horrible. This is not the way you would want your employees to represent your company. Wires all over the place, lack of communication and very poor quality of

Hi, I am having trouble connecting my XBox Series S to my internet. I have been having multiple issues for the past few days, and before this I haven’t had any issues. I will do the check internet in my XBox settings, and it will say I need to authenticate my MAC address. I have tried clearing t

The thing is there's no change in my internet, I received a self-installation kit (with cords and instructions) in the mail and just moved from one apartment to a different one in the same complex. It's all set and I'm just using my old Gateway.

I have a new Firestick and I am trying to download streaming services using the Downloader app but the websites are being blocked. When I setup my Firestick 2 years ago the same thing happened but I was able to find a list of the blocked websites and change them to be allowed. I can't find this list

I have 4 Honeywell Total Connect Comfort Wifi Thermostats model RTH9580WF1005. I have had them for 5 years and until recently, they generally stayed connect to Wifi.  My gateway/modem/router is a BGW320-505, software version 2.14.4.  Every now and then (maybe 3 or 4 times a month) at leas

I have had AT&T for over 18 years but just in the last 4 months, I have been having slow or drop-off in my connection. I have had multiple techs come out to try and fix it. Each one does something and then they call out the bucket truck techs. Nothing they have done helps and they say there are

Hi recently me and my girlfriend split up and she moved out but she still has access to the home manager app and will randomly block my devices from the internet and I can’t find a way to remove her access is there any way for me to stop this?

Today, Saturday your repairman working the neighborhood box disconnected our internet and left. I called and the soonest you can have him fix the problem he made is Wednesday.  That is very bad customer service.

So should I have a broadband cord AND Ethernet cord for my gateway to work??? Or is one or the other suffice??