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System takes a nap

My system every so often takes a nap. If I try to load a new page it just sits there.  The activity monitor shows data received and sent at zero to 300 bytes/sec.  There are no error messages.  Then, after a minute or two the system wakes up and load the new page.  When this hap

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New utility installation

AT&T is running fiber down our road and surrounding roads in a rural area. Our driveway has its own street name and is far off the main raod they are working on. I talked to tech support who was only able to tell me service is not available at my address and could notify me if it ever does. How

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24

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Official Solution

Why do I need to call?

Where is the option to cancel or downgrade my service on the website? If I can sign up for service and upgrade my service from the website then I should be able to cancel and downgrade as well.

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Home Internet - HP Laptop user - I need TCP or UDP info to open ports 25 and 53 on my firewall. HELP?

I just bought a new HP laptop and I need to open ports 25 and 53 on my firewall. I don't know the protocol type (TCP or UDP).  Any ideas on this needed information?

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Misinformed about pricing/discount for my Home Internet at the time of renewing the plan

I have called customer support 1800-288-2020 just before renewing my home internet and told that I would get AutoPay discount if enrolled. Being a loyal customer from 2021, I trusted with this information and renewed my service since September 2022, to my shock, I never got AutoPay discount till now

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40

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My 5ghz band is intermittently showing "No Internet"

I'm randomly getting "No Internet" only on my 5 ghz band between 10 and 50 times a day. No issues on my 2.4 ghz band. Connection strength to the router is great all the time, and this seems to happen on all devices.

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How do I get access to sbcglobal.net account?

I have an old sbcglobal.net account and when I try to login it tells me it doesn't have access to credentials to authenticate me. I must get access to this account. Please help.

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36

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Official Solution

Elderly lady hard of hearing having tremendous trouble with ATT customer Service

I am trying to help an elderly lady who is hard of hearing get ATT Uverse at new location (a rental house I own). This hard of hearing Elderly lady was on phone with customer service ALL DAY yesterday trying to resolve this issue. Hero me stepped in, said "No worries, I will take care of this for

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14

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Official Solution

Service

My sister was a victim of identity theft in 2009. The individuals use her information to get AT&T.  They sign up for a land line, 2 cell phones.  In 2016, she was told she couldn’t get the service.  Can she get home internet now? 

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easement consent form for fence in Palm Beach County

easement consent form for fence in Palm Beach County I need to obtain approval from AT&T for an existing fence that encroaches on a utility easement. I am located in West Palm Beach, FL. There is no phone number available to call and speak to someone. Looking for assistance to get the ECF

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Easement Consent Form

Sent the above to g44448@att.com on December 13th. Need this form acknowledged and returned to me asap for a fence permit application. Can you help? This question does not have a category or topic to match. I completed so the form could be sent.

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Extender

I have an AT&T BWG320-500 router and one Airties 4971 wifi extender, but I need to add another extender without breaking the bank. Any suggestions?

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AT&T Incompetent Customer Service

Three days ago I was approached in the grocery store by an AT&T representative to upgrade service. "It will only be 8 minutes" I was told. It was actually more than 30 minutes, but he was polite. I was offered a $150 gift card to upgrade my Internet-1000 to Internet-2000. I was also offered a fr

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sightbulb connection

Sightbulb needs to connect at 2.4 ghz. Can I alter my ATT 5G modem to operate at 2.4 ghz for this device?

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My internet plan just increased randomly.

So since March of 2020 I've been paying $5 a month for the Internet Basic 3 wifi plan. Well in January I was charged $60 for no apparent reason. I didn't notice the change until February 4th when the internet was suspended. I checked my billing and it said that I had to pay $120 to get the internet

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25

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How To Add a Website to the Spam Exceptions List?

I have 2 websites that keeps going to Spam. Namely money-flow.biz and affiliateadvertising.club However they are not dangerous, so I want to add them to the Spam Exceptions List. How do I add them to the Spam Exceptions List? Thank You!

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20

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Att smart WiFi extender

I needed to improve my daughter’s WiFi signal for her room. It’s the farthest from the base unit. while setting the device up, it basically required me to set it up across the room from the base unit. how can I make this work? As of now it’s useless. thank you.

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23

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No light display for service light on modem (Fixed wireless internet)

The service light on the modem (Pace 5268AC) doesn’t display/light up. All other lights such as the Power, WiFi, Ethernet, and Broadband light up solid green as normal. I have tried restarting and resetting the modem. When restarting/resetting the modem, the service light would rapidly blink green.

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16

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Certain apps not working on Roku and PlayStation

My internet is working normally for things like my computer and phone. On occasion, I will get a message on both to register the network because there is a problem with my att account. However, even when ignoring this message the internet works okay. Where my problem is is that the PlayStation won't

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Ip address change

So if I want to change my ip address is their anything I can do to make that happen or am I just set with the one I get cause I have tried restarting the router gate way and other things but can’t seem to make it change and I really want to change the address if any one could help me that would be c

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